I would never normally spend time writing a review. But this hotel is just so great! I am really grateful and wanted to thank them and let everyone know that they did an awesome job. Every single staff (5+) that I encountered at this hotel is super friendly and efficiently helpful, which really made a big difference.
I went to Sofia for a big conference. So many of people I know stayed in numerous different hotels in Sofia, and comparing what I heard from others, I felt very lucky that I booked Western according to its No.1 reviews on tripadvisor. And they earned it.
Here are a few things that I like particularly (but not limited to):
- It is not a big hotel, but rather a medium-sized hotel. The staffs can actually remember you and keep track of your special request very well between different shifts.
- My airline lost my luggage. The hotel front desk just simply offered to help to check with the airline every several hours until the luggage is delivered to the hotel. I simply did nothing int the whole process but mentioning it to the front desk.
- Car rental seems to be a bit complicated in Sofia for foreigners; and I was in a rush. I seek for help to the hotel out of desperation. And they just got the rental car for me at a very good price and have the car pick-up and drop-off at the hotel, which is super convenient.
- The wifi is free and very fast in everywhere inside the hotel; which is actually not common in Bulgaria I found. My friends who stayed in Sheraton and Hilton were jealous.
- The room looks good and new.
- Great location. Quiet and close to everything.
- Every staff is very attendant and considerate, but without overdoing it. They will think of you need luggage from storage when I am back from a overnight trip etc, and ask you before you ask them, etc.
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