Everything bad that everyone else said about this place is true.
The hostel and the reception are in seperate buildings. The hostel itself is apparently unstaffed. A tiny "kitchen" with a single burner and a doll sized sink full of dirty dishes. No place to eat except the sleeping room.
The bunk beds are so cramped, you can't sit up if you are in the bottom bunk. Just crawling in is a major pain. Once you get in the bed, you will find a paper thin mattress which allows you to feel every bump and ridge in the bed frame. The pillow is huge and hard. If you try to put your head on it it bends your neck at an painful angle.
There was NO hot water. I couldn't take a shower after a 10 hour train ride. Had to go to sleep dirty.
There is no phone or internet in the building (they claim you get internet access in their literature, but once you get to the hostel you find no computers, and it says on the wall you can go to their restaurant and pay at a "discount" for internet. Which does not agree with what their brochures say. No one to call if there is a problem.
When I told reception about all this the next day, I expected at least a discount. But they had my passport and would not give it back until I paid in full...23 KM. When you check in, they demand to keep either your passport or a 20 Euro "key deposit", which of course they won't return to you unless you pay for the bed in full no matter how bad it was. The chain smoking woman behind the desk tried to pretend it was my fault there was no hot water, and tried to pretend the reception office was open last night, when it wasn't.
When I first arrived a male staff member was very nice to me and drove me from the train station. He helped me a lot, but he wasn't there the next morning. So some of the staff ARE friendly, but this place is not worth it.
It may be close to the old quarter, and the staff were friendly enough at first, but this place severely overcharges for what you get. 23 KM (about $16) doesn't sound expensive by Western European or American standards, but in Sarajevo you can get a nice private room in a house for much less than 23 KM.
Any other hostel/agency would be better than this
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.