Room was clean. Mattress decent. By no means a four star hotel. I would say a glorified two star hotel. No iron in the room. Bathroom is small and awkward (you would have to open the shower cabin to be able to sit on the toilet). Air conditioning was non-existent even in September. We got only one key by the front desk because 'the hotel is full and we ran out of keys!'. The key didn't work the first time around and the reception manager was blaming either my watch or the proximity to my cell phone! You have to pay for the pool, at first they kept on saying that it is 6000 Lek (~$60) but after some argument they dropped the price to 600 and blamed us for misunderstanding them even though we are fluent in both Albanian and English (apparently the customer here is wrong even when they are right and no one can say SORRY!). The concept of ice is non-existent, they got utterly confused at the front desk when we asked for an ice machine or ice and kept on asking if our mini-bar fridge is broken?! Waiting staff at the restaurant (which was under construction) was quite rude and irritable. Business center had no printer and no privacy whatsoever, the whole lobby and reception could see your emails and bank statements. So save yourself some headache and head on over to Hotel Tirana International that is smack in the center of Tirana and is a true 5 star for just ~€10-15 more and where they know how to treat the customer. P.S. don't let your kids get on the playground equipment which is broken, our son fell through the broken slide!
- Official Description (provided by the hotel):
- Te Stela Resort offers entertainment for all ages. Everyone will not only find here a special menu, contemporary live music, entertaining events, sports such as swimming, holiday accommodation packages, playground and night club, but may also benefit from relaxing massage and reinvigorating spa therapies. In the midst of the green garden of the Te Stela Resort flourishes Te Stela Hotel. This hotel is an oasis of tranquility, far from the noise of the capital yet only a short trip away from its center. ... more less
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