Stayed here for two nights on business January 3 and 4, 2012. No complaints. I had a larger King room with a couch and desk. There is mini fridge and a microwave. Room was more than adequate size and bedding was comfortable. Room was clean with the only exception being a spot or two of rust on the door frame at the top of the bathroom door. The lobby isn't large, but the breakfast selection was good. They had a nice assortment of muffins, fresh fruit, bagles, English Muffins, waffles (you pour and cook in waffle maker) cereals, microwave breakfast sandwiches and juices. No complaints abou the selection of food.
Staff was very courteous and friendly from check in to housekeeping. Even the maintenance man was friendly in the hallways.
I did not use the indoor pool or hot tub but both appeared to be clean as they are right across from the elevator.
The three issues I have are: 1- There is only one elevator and it's very slow. 2 - The computer for guest use in the lobby was out of order the entire stay, however the desk clerk did permit me to use a computer behind the counter to check my email since I was traveling without a laptop. 3 - I think the floors of each room are wood, while many hotels are concrete. I could hear the people walking above me and the floors creaking..and I could hear my floor creak as I walked as well and I was on the second floor.
If you are staying in Ashland, your only other options close to downtown are the Hampton Inn or the Ashland Plaza hotel which is in the heart of downtown Ashland.
All in all I had a good experience and I'd stay here again.
Go for top floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for providing feedback regarding your recent stay. I appreciate your kind comments regarding the staff and property; we strive daily to make sure our valued guests have a productive and enjoyable stay. My apologies our lobby computer wasn’t working, the hard drive crashed and we are in the processes of receiving a new. We’re excited to announce our full conversion renovation to a Fairfield Inn & Suites later this month. This renovation will include our guestrooms, lobby/breakfast area, and expanding our facility to add a Market and Fitness Center. At this time the concerns you brought to our attention regarding the floors and sub-floors will be addressed. Again, I do apologize that you encountered both of these issues during your recent stay. If you’re in our area again we hope that you will give us another opportunity.
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Adam D. Hill
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.