I flew into Papeete after a long travel period and arrived at the hotel at 11 pm. I was greeted at the desk and received my room key in a short time. I was not asked if I needed help with my bags, but was able to handle them on my own. Once I got to my room, it was clean and looked similar to the pictures I had seen on the hotel's website. I had been worried about the noise level due to other reviews, but had no trouble sleeping at all. My room was facing the pool. It was a standard room and was spacious and modern. The bathroom was clean and I did not experience any problems with the showers, which I had been concerned about due to someone else's previous review. I was happy in the room, especially after such a long flight.
I would have given the service a higher number, but in the short time I was there did not have much interaction. I felt that they were not very helpful in setting up a tour or giving advice about what to do. They told me about one company in which he takes you to see a waterfall, but then shortly afterwards said that the guy was temporarily out of business. The other suggestion was given by the front desk grabbing a random brochure and reading over it to me. This was not very helpful. I also would have liked them to show in the room or at front desk further advertisement about classes offered through the gym. On two occasions I saw from my room an aqua aerobics class going on and would have attended if I had known about it. There was nothing posted in the gym or spa. When I went into the pool it was very cold and wish it had been heated. There was no jacuzzi tub. The gym was good with the exception that the assistant did not turn on the a/c unit so when I was working out it took awhile for the a/c to cool the room. In addition the assistant said that someone lost the remote to the 3 flat screen tvs in the gym a couple of days ago. I was frustrated that they had not replaced it or figured out a way around this.
I liked the location as it was close to the ferry to Moorea and also to the cruise port. I would suggest not bothering to pay for transport to the cruise boati. I did ahead of time, but then simply walked the 2 blocks rather than waiting to get picked up. The night life was non-existent on a Tuesday night. It was dark in the streets and I was nervous walking alone even though the front desk person said it was safe. I was surprised the hotel restaurant closed early and the bar does not serve any food. I walked to where the cruise ships are and there were street vans with food. The food was very expensive for street food and not that great. There was a convenience store/gas station next to the hotel but that closes early as well.
Overall I think for a solo traveler staying in Papeete 2 nights that this is a great hotel. If you are looking for beautiful views and the traditional huts then you will have to go further from the airport I believe or to Moorea. The hotel is close to the local market which was fun to explore. The trip to Moorea was the highlight of Tahiti!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.