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“Luxury for the whole family” 4 of 5 stars
Review of Outrigger on the Lagoon Fiji

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Outrigger on the Lagoon Fiji
4.5 of 5 Resort   |   P.O. Box 173, Sigatoka, Viti Levu, Fiji   |  
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Ranked #3 of 10 Hotels in Sigatoka
Melbourne
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
71 helpful votes 71 helpful votes
“Luxury for the whole family”
4 of 5 stars Reviewed September 21, 2006

The resort is stunning. From the moment we arrived we were impressed. The reception area and foyer are beautifully and tastefully decorated. It really conveys 5 star luxury. The rest of the resort follows this high standard. There are acres of immaculate gardens. Going from our room to breakfast each day was a treat. The rooms are clean and neat. There are many restaurants at the resort to choose from and they are all wonderful. If you get tired of the fairly pricey restaurants, head to the beach, turn right and walk along the beach. When you reach the end of the resort, go up to the street and there you will find two lovely little local bistros. Not as flash as the restaurants at the Outrigger, but the foods great. The curry is great and so are the fish and chips. This is a great resort for families. The staff are wonderful with children. There's heaps of activities planned around children and there's even an animal sanctuary across the road where they can touch lizards and snakes and see baby turtles. At breakfast the waitresses will take care of babies so the parents can eat in peace. Not a great place for a relaxing honeymoon. The pool is huge, but we didn't get much time in it as it was always full of kids splashing, etc. The beach outside the resort isn't the best. Quite choppy and rocky. Ask a taxi driver to take you a nice beach. It'll only cost about $20 Fijian return trip. Make use of the activities desk. They have so much info on local tour organisers and will book and arrange it all for you. We did the white water rafting and jet ski safari and they were fabulous. You will never get bored at the Outrigger.

  • Liked — The meticulously manicured gardens
  • Disliked — Resort is too big - too many people
  • Tips/Secrets — Happy Hour/Cheap Drinks at the local bar/bistros just outside the resort. Head to the beach then turn right.
  • Stayed September 2005, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,017 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2006

We stayed at the Outrigger in March 06 for 7 nights for our honeymoon. We loved every single minute of it. It is such a beautiful, relaxing place with beautiful staff. We stayed in a beachfront bure ... would recommend .... nothing but 5 star!!!
The pool was excellent!! We didnt even leave the resort once during our 7 night stay ... we had no need to. The only minor thing that were weren't overally impressed with was the food. But, we are only comparing it to Australian food.
We would defenietly recommend the Outrigger for your honeymoon or any holiday ... we are making plans now to go back soon!!
We just loved it!!

  • Liked — Beachfront Bure and Views from room
  • Disliked — Meals
  • Tips/Secrets — Pay the extra for a beachfront bure .... great views!!
  • Stayed March 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 17, 2006

We just returned from a 7 night stay at the Outrigger for our honeymoon. After reading all the previous reviews over the last year I was anxious to see how many were accurate, etc. and like others have mentioned, it's all a matter of preference. But I think I can speak for the late 20's early 30's bride/groom looking for the perfect honeymoon. We arrived from L.A. around 5:00 a.m. after a 10 hour flight on Air Pacific, which wasn't too bad and we were able to sleep. When you walk off the plane, the air is balmy, that is the only way to describe it even at 5:00 a.m. We were first greeted by friendly guys in Hawaiian shirts playing string guitars and singing. The airport is small, much like Cancun, but nicer. customs/baggage were a breeze, even with a large group from our flight, lots of honeymooners. Just don't bring any food items, nuts, fruits with you they are very particular. We were then connected to the resort by private transfer (through Coral Sun Tours) in a Mercedes, which was fun, I recommend that because the roads are curvy and the Outrigger is a good hour + from the airport, a bus or shuttle type car could be really uncomfortable, with stops at other resorts and not air conditioned as we found out later in the trip. When we arrived at the Outrigger the overly friendly staff greeted us with a big BULA! (which you get used to hearing A LOT while in Fiji). We were then treated to a refreshing juice while we checked in. It was very nice to be able to go directly to our Bures at 6:30 a.m. instead of having to wait until 3:00 p.m., etc. to check in. We were introduced to Paul, who took us by golf cart to our little hut. I can't say enough about the Bures, they are worth it. Especially the beach or oceanview (we had ocenview) because of their proximity to everything. The resort however is smaller than most spacious resorts and definitely walkable in 5 minutes you can go anywhere. But the bures are just feet from all restaurants, the pool, beach, etc. They are very seculded and quiet and we often felt like we were the only ones there. The Butler service that is included also features champagne & treats they bring everyday throughout the evening, which is a special treat to enjoy in your swinging hammock chairs. We walked into our bures approx. 15' x 20', one big room, with a bathroom sectioned off in the back. Air conditioned and two fans, which were often all we needed. A large walk-in shower, seperate toilet and nice vanity area, with nice spa-type products, shower gel & conditioner, too. They also have a hair dryer & iron which I wish I would have known before hand. A nice refrigerator, couch & t.v., broadband internet service, too for $37.00 Fijian for 24 hours about $20.00 U.S. which is worth it a couple times to check in with relatives, check flights, look at island tours, etc. We got settled in and decided to check out the pool, this was really the only disappointment of the trip. The pool is beautiful, clean, not too clorinated and in a lovely setting right behind the beach and cenral to everything, but the resort is very popular with Australian/New Zealand families with small children, because kids eat free and the have a kids club. We love kids and we had a lot of laughs but regularly joked about the "bombers" or kids constantly jumping, almost on top of us, while we were enjoying the pool. It didn't seem like a big deal, until you realized how much you are in the pool. The sun is extremely hot from 10-4 and unless you are under one of the cabanas you almost can't stand the heat. Also go early to get a seat, although they aren't supposed to families reserve with towels, sometimes 4-5 chairs, even though the kids never use them, and it's really hard to find a seat after 10:00. We also enjoyed kayaking & snorkeling at high tide which varies throughout the week and only lasts an hour or so. The beach is an alternative to the pool and quiet, but is all broken coral and hard to walk on. The water is only ankle to calf deep most of the day, so you really can't go in to cool off becuase of the coral reef and low tide. The sunsets however are to die for. I can't say enough about the beautiful landscaping and gardens-they are meticulous, the resort is very clean. They do have a spa, which we wish we would have tried prices were not bad around $50-$55US for an hour massage, actually cheaper than the U.S. and couples can have an outdoor massage together in a cabana by the beach. Restaurants were all good, we did take the meal plan #1 which gives you 9 meals for the week at specific restaurants so you can try them all and that was nice. You definitely don't need anymore than that especially if you want to venture out into town or next door down the beach to Le Cafe, only for the adventurous, especially the bathroom! But the $1.20 Fiji Bitter beers are hard to resist at Happy Hour 5-8 and they taste so good in humid weather. The food was actually good, too. We especially enjoyed the beef stir fry and the roti (flat bread). They also have a taxi service which is much cheaper than the hotel's and reliable. They will give you a driver for the entire day that will make stops with you, etc. for one price you negotiate first. Most places seemed to be $50-$80US for the day. We did splurge one night and try the fine dining at the Outrigger IVI Restaurant and it was delicious. We enjoyed a delcious Sauvignon Blanc, prawn cakes and duck spring rolls, my husband had a delicious steak and I lobster curry, not for the timid, it was hot, but had incredible flavor. We also really enjoyed the poolside Pasta Bar & Mongolian BBQ at lunch. Both easily fill you up for two meals or could be shared. We did take two excursions, the Navua River Village Safari, which is worth it to see the real Fiji and beautiful rainforests, but make sure you are well rested because it's a long day. Also the Malamala Island tour is very reasonable, especially the early bird and offers a beautiful seculded beach with great sand and swimming on the opposite side of the hut & activities. Skip the guided activities and just enjoy some time alone away from the families & the delicious lunch and free Bitter beer! All for $49 a person. The trip there in a mini van is a little bumpy and the boat has seen better days, but it's part of the fun and the friendly crew plays guitar and sings folk songs on the ride home, we loved it! If you are going to snokel bring your own mouth piece, it's doubtful that they clean them. They only other advice is to pack bug spray, at dusk the mosquitos come out and although you never see or hear them, they leave you with little red, super itchy bites mostly on the ankles. A bite stick or benadryl spray would also be another suggestion. Also bring a suntan lotion with a high enough SPF. We are usually bad and don't use anything over 15, but you forget how close you are to the Equator and even during their Spring (which isn't the hottest) we got a great tans using 15 and 30 the entire time. Also bring a sunburn relief gel or spray, they do sell them in their store, but the selection isn't great. If we would do it again, we would stay half of our time at the Outrigger and half at an island reort. Seven days anywhere gets to be a lot and their is so much to see in a 7 night trip. We spoke to other couples who did a Fiji, Cook Islands, Taiti package or you can stay half your time at the Outrigger's sister hotel the Castaway on Castaway Island and be transferred free of charge by helicopter. We did not think prices were too bad at the resort (US) $3.25 for a beer or $8.00-$10.00 for a large fruity drink. You'll pay that at most nice restaurants and this is a 5 star resort. We also picked up a bottle of our favorite liquor at the duty free store and mixed with juice from the little convienence store at Le Cafe and enjoyed drinks outside our bures. Meals were $8-$15 for lunch and $12-$20 for dinner. We spent under $1,000 total for the entire trip with drinks, excursions, gifts, etc. and had a really good time! We'll be back! We also enjoyed Monday night Football at 2:00 p.m. on Tuesday, the time difference is crazy. Enjoy Fiji as much as we did, but watch out for their national drink KAVA, it really tastes like the muddy water it looks like and there are plenty of opportunities to try it.

  • Liked — beautiful setting
  • Disliked — noisy kids
  • Tips/Secrets — Fiji Beer is refreshing!
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 11, 2006

Have just returned from a week's holiday at the Outrigger with my husband and two children aged 9 and 7. We were lucky with the weather as it had been raining on and off for the last few weeks and this always colours your overall view of a destination.

Do read all the reviews as we did before going and take as much or as little of it as you like in terms of veracity. There is an element of truth to everything I read in terms of the complaints but I have to say I absolutely loved it and would definitely return. The main things I liked were the staff - always friendly (but yes, they do do things on Fiji time - that is part of the culture), the accommodation - large comfortable rooms that were well appointed, fantastic gardens with beautiful exotic plants, little waterfalls and covered walkways, and finally the excellent Kid's Club - couldn't get the kids out of there and loved all the local customs/dances and hobbies they learnt.

Do explore other eating options. It is not so much the price of the meals - normal for a 5 - star resort but the quality and service was better at the Bedarra Inn and even at the cheap place next door. Le Cafe can't cope with numbers and we waited over an hour for our meal so give that one a miss.

Do go to the village tours, the Eco Park and Sigatoka - all give you a better understanding of the local people and make for a more rounded trip. We hope you enjoy it as much as we did.

  • Liked — Amazing gardens and great rooms
  • Disliked — Average quality food
  • Tips/Secrets — Get into the spirit of the South Pacific
  • Stayed September 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 1, 2006

On the surface this hotel seems to be a tripical oasis. From the reception you will be dazzled by views of waves breaking onto the lagoon and caressed by tropical breezes as you enjoy a complimentary drink. But don't be fooled. Under the surface lacks one of the world's most poorly run establishments in the most average of tropical settings.
After my ordeal at the Outrigger Fiji, I am far too emotionally and physically drained to post a truly detailed review, so I will list the reasons why this is the worst hotel I have ever stayed at.
1.) Air conditioning was so loud that guests next door complained about us thinking we were the cause of the noise.
2.) Bugs found in rollaway bed we had finally received after ordering 3 times.
3.) Beach is full of razor sharp corals and swimming and kayaking is only allowed for an hour or two per day due to tides. There are no more than a handful of people on the beach at one time and if you go there you will see why. The Lagoon is really a barren wasteland of dead corals and it is impossible to reach the real surf because of a deadly 60 foot drop off at edge of lagoon. Why come to Fiji if you can't take to the beach?
4.) My friend with whom i was travelling contracted food poisoning after eating a salad containing a live cockroach. While he was vommitting during the night he also discovered cockroaches on the bristles of our toothbrushes. He ended up in the Sigatoka local hospital with an IV and several injections. When we were asked if we were wanted to visit him, we were stuck with the taxi bill which we had to argue with the Outrigger to pay.
From this review it may sound like I am one of those bitter reviewers that dislikes everything. But the truth is that we went into this vacaction with an open mind and forgave many of the initial shortcomings because nobody likes to say they hated their trip to Fiji. But when my friend ended up in the hospital in one of the wold's most impoverished towns, it became more than apparent that the Outrigger needs a great deal of work.

  • Stayed August 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
102 reviews 102 reviews
88 hotel reviews
Reviews in 85 cities Reviews in 85 cities
1,263 helpful votes 1,263 helpful votes
5 of 5 stars Reviewed September 1, 2006

My wife and I stayed here for seven nights in August of 2006 as part of a round the world trip, and found the Outrigger to be very good.

We stayed in a bure which was beautiful inside and out. The bedroom was large with a huge bed, TV, sofa, table and chairs. There was plenty of wardrobe space and a safe. The bathroom was comfortable with a separate toilet and shower. The air conditioning was very effective and quiet. Fridges are provided empty for you to fill up yourself which was superb. Outside on the decking were two hammock style seats, which were great once you got used to them.

The restaurants are great and we found that the five-day meal voucher plan was value for money over our seven-day trip. Quite simply, the pizzas are gorgeous. As guests in a bure we had a butler who brought us complimentary champagne and canapés each night at about 5:30, and then when we got back after dinner there was a liqueur and sweet or chocolate snack waiting for each of us. Complimentary bottles of water are delivered with the turn down service, along with a copy of ‘The Bula Bugle’ which outlines the activities and weather forecast for the next day.

Reception is stunning. There are also two PCs for guests to use. Internet access is via a card which costs FJD$15 for 30 minutes.

The pool is enormous and there are plenty of sun beds, although not all have the soft cushions. Drinks are brought to your sun bed and everything in the resort can be room charged. We did not do any water sports but they seemed to be well organised and attended. The children’s club also seemed to be extremely well run.

At the resort we enjoyed watching the fire walking, taking part in a kava ceremony, betting on frogs at the International Frog Race, and being entertained by the local village choir.

We also spent a couple hours in Sigatoka, which was an FJD$18 return cab ride from the lobby. There really is very little to do, and it is quite dirty, but there is a lovely shop a few metres down from the police station which sells genuine fresh water pearl jewellery at bargain prices. We found it was brilliant for stocking up on very nice presents. It was run solely by local women, and the profits go to a women’s group. There is a good souvenir shop where the taxi will most likely drop you off, and next door to it is an OK café / restaurant which advertises itself as ‘Swiss owned’. Also, for your information, a 24-bottle box of Fiji Gold beer costs FJD$40 in Sigatoka at the supermarket, but they are sold in the hotel for FJD$6.50 each. A bottle of imported US or NZ wine at the supermarket is about FJD$18.

We had a few gripes which I’m reluctant to share as we really did enjoy ourselves. However, that’s what TripAdvisor is all about. When we arrived we were not able to check-in until nearly 4:00pm, having had to wait in reception for nearly four hours. Frustratingly, we were then shown to a twin room instead of a double room. This resulted in several phone calls with the duty manager, and then a move to the room we should have been allocated to at 7:30pm. This was not a great start, particularly as we were initially told that we would have to sleep in the first room for one night, and then move on our second day. Also, whilst the staff all greet you with a welcoming ‘bula’ at every opportunity, about half of them give off the impression that they seriously cannot be bothered doing any work or being interested in the needs of the guests – this was most noticeable in the main restaurant and reception. We were looking forward to the famous friendly service, but this was just not the case – if you want perfect service with a genuine smile forget Fiji and go to Thailand or Indonesia.

However, all in all, we would recommend the Outrigger highly.

Stayed August 2006
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 15, 2006

This is an excellent resort with nary a negative.

We stayed here for 7 days during July and we had an absolute fantastic stay. The staff are amazing, professional and always smiling. The rooms are spacious and although very cosmopolitan, comfortable to the n'th degree. The resort is landscaped in a jungle theme with so much greenery you could get lost between your room and the restaurants if it was'nt for the pathways. The food at the restaurants ranged from generic western fare to amazing buffets and local dishes. We would definitely be staying here again on our next sojourn to Fiji.

The only negative we can find is that the shower is an in-bath one and the rubber mat supplied for a non-slip surface can be deceptively slippery if not placed absolutely properly.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger on the Lagoon Fiji

Address: P.O. Box 173, Sigatoka, Viti Levu, Fiji
Location: Fiji > Viti Levu > Coral Coast > Sigatoka
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Sigatoka
#2 Spa Hotel in Sigatoka
#3 Romantic Hotel in Sigatoka
#3 On the Beach Hotel in Sigatoka
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger on the Lagoon Fiji 4.5*
Number of rooms: 254
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Also Known As:
Outrigger On The Lagoon Fiji Hotel Sigatoka
Outrigger Lagoon Fiji
Outrigger Hotel Sigatoka
Outrigger Fiji
Outrigger Resort Sigatoka
Outrigger Sigatoka
Fiji Outrigger
Fiji Lagoon Outrigger
Sigatoka Outrigger
Outrigger On The Lagoon Fiji Sigatoka

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