My 2 girlfriends and I decided to visit this resort as a getaway in Fiji. We chose it mainly as it seemed less child-centric than the other hotels. Also, we had read that the beach on the Denarau Bay (I think this is what it is called) where the other main hotels are had a fairly unimpressive beach. Further, Intercontinental Fiji is extremely well rated versus the other hotels.
My friends and I were EXTREMELY lucky and are hence grateful to the hotel for upgrading us from a normal King Size Pool View Room to a Club Room. The Club Room came with several privileges such as use of the Club Lounge which had its own pool, free breakfast anywhere in the resort (so at the lounge and the other restaurants) and free Afternoon tea and afternoon drinks + canapes. Further, you get free non-alcoholic drinks IMO, if you are travelling, it is worth getting a Club Room as you end up saving alot of money on breakfast and drinks etc. I heard that a bottle of water around the resort can get quite expensive.
The room we got upgraded to was huge and extremely comfortable. I have no complaints regarding how it was set up. As the days went on, we found that the toilets were never really cleaned properly and a smell lingered. Other than that housekeeping was lovely.
By way of "disclaimer" I feel reluctant to criticise the Club Lounge given that my use of it was free. However, in the interest of writing a fair review for those who would like to pay for the service and generally for feedback purposes, I feel like this needs to be said. Firstly, other than some key members of staff such as the butler Litiana who was exceptional, service was absolutely shocking. It takes them 30 - 40 mins to churn out poached eggs (with maybe 5 other people in the lounge) for breakfast and throughout you are able to hear the staff giggling and chatting in the back. Secondly, they continuously forget simple orders such as a tea or a coffee. Given that this is a 5 star resort, this should not be happening. Thirdly, because of the location of the Club Lounge and rooms, a buggy service is needed to get to the rest of the hotel. The buggies take forever and a half to come. Often, walking is faster. Fourthly, some members of staff are simply rude and completely unhelpful, making a "face" when you ask for a second (non alcoholic) drink such as water.
The Spa was an IMMENSE disappointment. The three of us went and paid FJD190 for a massage. I've had massages in Malaysia, Thailand and various other Asian destinations and the massages there are much better and not to mention cheaper. However, my main gripe with the Spa was that included in the 'service' is the use of a steam room, heated jacuzzi and ice room. The resort promotes this as a treatment that was one of the first of its kind. When we got to the spa, the lady told us that the steam room AND the ice room were out of order and hence we couldnt use it. Given the cost of the treatment (and that these facilities are evidently included in that cost) I was fairly put-off as they did not tell us this when we booked the treatment. I let the spa know upon leaving and all the lady did was offer me the opportunity to come back the following day to use the jacuzzi. I did not feel like this was adequate.
Breakfast has a large range daily. I recommend heading to Sana Sana for the best spread. They also provide gluten free foods.
The resort is extremely well planned with things beautifully lined. I do highly enjoy the idea of an adults only pool. This was extremely beneficial for us as we didnt have to deal with the noise from children. However, we did spend some time at the family pool and that seemed quite nice also. The TOBA restaurant is located closeby if you'd like some lunch.
Wifi is also available at all public places which made things extremely convenient especially for us as we are quite technology dependent.
The activities planned are very good - the Cave tour run by the hotel is extremely informative. The guide on the day, Joe (Josiah) was super knowledgeable and made the experience very fun. The money from these tours also go to the nearby village so going on these tours support the village directly - HIGHLY recommended.
If you do not intend to leave the resort, the location is AMAZING as coral reefs are literally 100m out from shore. However, getting to any close "town" is far away. NADI is a 45 min cab ride which is FJD 110 if organised by the hotel. It will be approx FJD 50 return if you catch a cab from the city centre.
Go for the club room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.