We (family of 4, including a 3 & 10 year old) stayed here for 7 nights over Christmas. We had originally booked to return to Castaway Island, but due to cyclone Evan, we had to scramble to find alternative accomodation. We were lucky enough to book a 2 bedroom suite in the Club section of this resort and upon arrival were given the option to change to a 2 bedroom suite with plunge pool, which we did.
Initially, we were a bit worried about how far away the ocean looked from our room, given how tired a 3yr old legs can get, but we were quickly informed, that this is no problem, just call reception and we will send the buggy!
Honestly, the suite was fantastic, bigger than some apartments, beautiful bathrooms, great lounge area, cleopatra bath on the patio, great ocean view and even a small grassed area for the kids to play in.
Breakfast was served in the Club lounge as was the complimentary afternoon tea and cocktails. Reception staff at the Club were second to none, a credit to the hotel and a special mention to Jordan, who ferried us around in the buggy and was so welcoming and friendly.
We ate dinner in the Buffet restaurant most nights (kids eat free when accompanied by a paying adult) and, had we had known, we would have invested in the ICH priviledge card before hand which gives further savings on food. We also had room service a couple of times, always hot and delicious.
The pool at the Club is to die for!!!!! We all loved it - just remember to keep the kids under control as its a 'quiet' pool. The family pool and the adults only pool in the main resort were also great.
Spent most evenings lounging at the Kama Lounge, taking in the nightly shows enjoying a cocktail or two. The various singers who entertained the guests were outstanding.
Spa was great, beach was great, staff were just so friendly and nothing was too much trouble.
We hired a nanny a couple of times (thank you Quinney) just to enjoy a few hours relaxing in the Lounge and in the adults pool. FJ$15 per hour, minimum three hours.
Christmas Day was really enjoyable, the atmostphere was great, the sun was shining and everything went without a hitch.
My only gripe would be that during our stay, we were told that the resort was fully booked and that we couldn't extend our stay for a further 3 nights (we had planned on being at Castaway for 10 nights all up) but the day before we were due to leave to go the Shangri La for the remainder of our holiday, we were told we could stay! Shame really, as the minute we walked into the Shangri La, we wanted to get in a taxi and head straight back out again.
Other than that, I cannot fault a thing. Would we return - absolutely. Would we recommend it - absolutely.
For me, the best thing about this resort, was the service - second to none. A rarity these days.
Can't go pass the Club suites, but honestly, I think we would have been happy in any of the room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 4, 2013
Bula vinaka NG13,
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Thank you for taking the time to write a wonderful and thorough review of our resort!
I was delighted to read you enjoyed our the very best of our Club InterContinental facilities as well as the other wonderful aspects of the resort. With cocktails, entertainment and a magnificent sunset each night Kama Lounge is definitely a fantastic place to be.
I will be sure to pass your wonderful comments on to the team – as well as Queeny and our Planet Trekkers team who love receiving great feedback! We appreciate your fantastic recommendation.
We look forward to welcoming you back to the resort again soon! Please3 feel free toe mail me at email@example.com when you decide on your next travel date and will ensure the team takes great care of you once again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.