This place is a dive, a dump a hovel. In my years of travelling around the South Pacific / Australia and on occasions around Europe, this place I would say has to be the worst hotel I have ever had the displeasure to stay in. I would have not checked in, but it was raining, 10.30pm and I have my pregnant wife and 3 small children with us, along with a somewhat large amount of baggage. When I phoned the hotel for a price from NZ, and was told $50 per night, I asked is that for 2 adults and 3 small kids? 'Yes' was the reply I got. I phoned back 3 days before we arrived to check the price and the reservation. So I was stunned when I was told $75 when we checked in. I informed them of my telephone conversation, and was told, 'no cant have that many people in that room' the girl on reception did not give a hoot about what I had booked or what was quoted. If I had been told the price when I phoned, I would have gone elsewhere. So it was only $25 extra, who cares, but to me it was the principal, so I paid, without fuss or major upset.
Ten hours later when we checked out I saw a notice on the reception desk 'upgrade to a superior room with SKY TV for only $25' I asked the receptionist girl if I had such a room (I knew I did, she knew I did, so I was confirming the obvious), she agreed I did. I asked about the SKY TV, that I had paid extra for, her reply was 'my SKY was not working last night either' I told her that if I had paid extra for something and it had not been given to me, I would like compensation, she brushed me off saying that her SKY was off too, I said that I didn’t really care about her situation, I had paid for a service that I had not been given, anyway in the ensuing debate I said that I would be happy to leave a couple of bags a the hotel for a day instead of no SKY TV, 'YES' she said, that will be $5.00 per bag.
At this point in the conversation I told her what I thought of her establishment and service, the reply was 'we don’t care, we have plenty of clients'.
This motor inn has no customer service skills and I would not recommend it to anyone, ever, the floor of the local airport would be better than West’s.
Stay away at all costs, for your own sake.
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