My wife and I stayed here in late January.
While 'you get what you pay for' is valid, what we EXPECT (no matter how much/little is paid) is some service and clean facilities.
Other reviews have mentioned the attention to the gardens (which was good) but more effort needs to be put into the other facilities and the service aspects.
I agree with the recent reviewer; I never once saw the reception guy (Kieran) smile. He was surly and made a point of pretending not to hear what you had asked him.
The other staff were reasonably pleasant but did not handle customer service particularly efficiently. Sometimes you would ask a question then they would turn away without acknowledging, then eventually come back with a response. Odd.
The poolside room sounded like a great idea until it came to night time. While we were there the most annoying bunch of people with their loud, screaming kids used the pool area like a lounge until 1am most mornings. Complaints to reception went unheeded with the only actual response being "For God's sake man, everyone's on holiday!".
We loved Rarotonga and will return, but NEVER to Club Raro.
Don't stay here!!
- Official Description (provided by the hotel):
- WELCOME.Offering a relaxed friendly atmosphere, Club Raro Resort is great value for money for all travellers. Our stunning views off the lagoon front, make the ideal setting for a fantastic relaxing point for all meals and cocktails surrounded by flourishing tropical gardens. Conveniently located just 5 minutes from Avarua township, 8 minutes from popular Muri Beach, and 10 minutes from Rarotonga International Airport, Club Raro Resort is a great place to base yourself and explore the island of Rarotonga, or take some time out to relax with a good book, refreshing cocktail and the welcoming friendliness that will have you coming back time and time again.ROOMS. Club Raro is an intimate small vintage Resort offering 71 guestrooms ranging from Standard Rooms nestled between winding mosaic pathways, Poolside Rooms bordering the popular pool area, Self-Contained Rooms or Studio Apartments for those that prefer to cater for themselves, the premium Lagoon front Rooms which are more suitable for couples, with a larger bathroom, King beds and amazing views of the ocean and the 4 Bedroom Villa with 2 Ensuites and a Large Common Area. All rooms are spacious and comfortable with an interior decor that reflects a Polynesian, tropical influence with a relaxed atmosphere. All rooms feature:• Air-conditioning • Ceiling fans • IDD phone • Satellite T.V• Refrigerator • Tea/Coffee making facilities• Private bathroom with shower • Daily housemaid servicing Self-Contained rooms feature:• Kitchenette (cook top, microwave) • Daily housemaid servicing. RESTAURANT & FACILITIES Enjoy a cool dip and a refreshing cocktail in the freshwater pool with swim-up Pool Bar, or laze on one of the sun decks overlooking the lagoon with the hypnotic sound of the waves on the reef. If you're lucky during May to October you may see the humpback whales on their migration through the Pacific, swimming right past Club Raro Resort!The Palms Restaurant and Bar offers an a-la-carte menu for breakfast,lunch and dinner with a fantastic fusion of fresh local ingredients with international flavours and warm friendly service. Take advantage of our daily blackboard specials.Guests of all ages will enjoy the convenience of resort facilities and services which include:• Alfresco dining over looking the lagoon • Happy hour daily from 5-7pm Sunday-Friday and all day Saturday, includes $10 cocktails • Swimming pool with swim-up pool bar • Toddlers pool • Car, Scooter or Bicycle Hire• Tour desk • Pool table & Table tennis• Internet booth • Wi-Fi internet access • Currency exchange• 24 hour security • Guest laundry • Postal service • Free on-site parking Also available:• Snorkeling gear • Reef shoes• Tennis equipment WEDDINGS.Club Raro Resort can make your dream wedding come true... There are 2 packages to take advantage of. WHITE LILY PACKAGE - This is our simple package which includes, the celebrant, registration of marriage and a ceremony on the decks of Club Raro Resorts Lagoon front. There is the KOROMIRI WEDDING PACKAGE which is on an island in Muri Beach on a beautiful white sandy beach with a archway and 15 people. Extra people will be at a cost. For more details, contact our friendly team. ... more less
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- Also Known As:
- Club Raro Hotel Avarua
- Raro Hotel Avarua
- Raro Resort Avarua
- Club Raro Rarotonga, Cook Islands