Stayed during winter 2010 - our very first holiday in tropical Rarotonga! Kiikii Motel's location wasnt on a swimmable beach but booked a redecorated front oceanview room 9 months earlier. On arrival at night were given a room (in need of doing up) overlooking the garden and pool!...strange we thought as the oceanview one was vacant...missed out on all the sunrises. Turns out the couple in our booked room came a few days later but had stayed at KiiKii Motel previously and had only booked 3 months before their visit they told us!!!!! so we were pushed out to the side! Rude! Even on our Invoice the room number had been overwritten...disgusting...dishonest! Pauline the owner didnt even have the manners to inform the other guests that it had been booked by us 6 months earlier or look us in the eyes and advise us the change she had made! Some of the staff (who worked so well) discussed with us their dissatisfaction over pay rates and work conditions so we strongly encouraged them to speak to the owner about their concerns...a positive outcome resulted the next day!...congrats to that Pauline. Our spacious room was just okay for the money...ceiling fan was very dirty...average cleanliness of outdated room... curtains barely covered windows...needed to peg them together for privacy day and night...some problems with toilet and shower...our room or the whole complex needed de-bugging internally especially because of a cockroach (which carry disease) population problem. The pool had ugly green stuff (algae?) growing on and floating out from the tiles into the water...made one wonder when the tiles were last cleaned and what the water quality was like as one of us got some infection around base of nose and lips!...our eyes felt a bit tacky too after swimming and we needed to use prescription antibiotic ointments which we fortunately travelled with. Also during the time we stayed, there were some unpaid accounts at Kiikii...locals were talking...some trades people hadnt been paid for work completed many months ago. Also the landlord/lady was once again contacting the owner while we were there over outstanding rent and Pauline's loud voice was heard coming from the office even though she shut the doors. Also the staff told us that the owner talked behind guests backs about them including ourselves! Before departure Pauline rang our room and accused us of paying with the wrong credit card and that it cost her high bank fees but our card worked on her system and we werent going to reverse the transaction and use another card... we had a choice and ticked the named card on Kiikii's booking form! Not our fault or our problem! Knowing of unpaid bills @ Kiikii made us feel like paying our $$$$ directly to the tradesmen or lessor nearby. Kiikii complex was somewhat rundown when we stayed...unsure if any changes have been made now and unsure if we would repeat another stay there as we would love to go back to Rarotonga again. For the rest of our holiday we stayed at upmarket villas on Muri Beach...so pleased we had split our accommodation bookings like this otherwise our memories of Rarotonga would have been clouded because of the way we were treated by Pauline at Kiiikii Motels.
- Also Known As:
- Kiikii Hotel
- Kiikii Hotel Avarua
- Kiikii Motel Rarotonga, Cook Islands