2-night stay in March. Hotel was conveniently located for my needs.
However, Pre-booked transfer never showed up at airport. After a call, hotel confirmed the booking and was told they would call the driver. 15 minutes later I call back and am told curtly that driver has mechanical issues and make my own way to the hotel... Ok, things can happen and this isn't Switzerland where things run like clockwork but the cavalier attitude didn't bode well for a self-styled 5 star hotel.
Hotel is not new, alas nor is the wall-to-wall carpet that reeks of years of continuously spraying febreeze to 'freshen' it up (of course as this is a high rise the windows don't open). Same issue alas with the room. Carpet galore, with miscellaneous stains. The chairs are also upholstered and threadbare... I agree that this is not to be my residence, but personally cleanliness is something I look for in a hotel and the higher the star rating, the higher my expectation of clealiness.
Bathtub had previous guests' dirt towel in it. Went down to front desk to remagnetize my card and mentioned it to the front desk at the same time to send housekeeping and was met with a nonchalant 'yeah will call'. Funny enough after returning to my room tech towel was still there.
The 'clean towels' (well the folded ones) both turned out to have some orange crusty stains. (and I've been in gyms with plusher towels).
Mattress is beat up (you sink in) and the bed stands about 2' off the floor. Bed linens are very good however.
One last thing, desk has one free outlet so you have to unplug TV or lamp to charge both your phone and computer at same time. The other lamps aren't plugged in, they're connected directly through the wall. Again if this was a B&B in the country, wouldn't be much of a issue but this is a 'business hotel' The hotel was built before cellphones existed (and maybe even laptops?) and it once again tells me that the hotel passed its prime, but owners didn't bother maintaining/improving it.
Breakfast is good, nice selection and nice that the cold cuts are actually kept cold and covered (too often in other hotels, they are left out on a table and dry out for hours. Beware though on weekdays the room is quite small for a 25-storey hotel. Once all tables are full they have. Staff member cordon off the entrance with a velvet stanchion and you can't enter until one of the table frees up; 8;30am was peak time when I was there.
And so a mixed bag review of the hotel but the cleanliness issue for a 5star hotel is what makes it too difficult for mento look over. How this hotel win travellers' hoice on trup advisor is a mystery to me (well conmletition is limited). There is a Hyatt being built I the TresCruces district so the radisson better get heir act together. I will be giving this hotel a pass for my next visit to Montevideo.
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- Also Known As:
- Radisson Montevideo
- Montevideo Radisson