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“Oh what a hotel this was” 5 of 5 stars
Review of Tambo del Inka, a Luxury Collection Resort & Spa

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Tambo del Inka, a Luxury Collection Resort & Spa
5.0 of 5 Hotel   |   Av. Ferrocaril s/n,, Urubamba 84, Peru   |  
Hotel amenities
Ranked #1 of 21 Hotels in Urubamba
Easton, Maryland, United States
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 69 cities Reviews in 69 cities
82 helpful votes 82 helpful votes
“Oh what a hotel this was”
5 of 5 stars Reviewed August 13, 2014

Though the Tambo Del Inka won't come cheap, especially relative to other hotels in Peru, it was a truly excellent hotel and worth the price I paid

Getting There/Logistics
The hotel is located in Urubamba, a small town that's about a 70 minute drive from Cusco. Assuming you come from Cusco -- it's where the nearest airport is -- you can take minibuses or combis, which will drop you off a few blocks from the hotel, or take a taxi. The taxi will only cost about 25-30 USD, so I recommend that option.

The hotel also is connected by rail to Ollantaytambo and Aguas Calientes, the jumping-off point for Machu Picchu. Being able to use the hotel's private train station is really neat and takes a lot of the stress away from the Machu Picchu day, though it should be noted that if you plan to climb Wayna Picchu, the train won't get you there early enough. Also, if you want to visit Ollantaytambo I'd recommend just taking a cab, as it'll be far cheaper than the train.

Internet/Breakfast
The hotel has wireless internet available for about 10$ a day, but I don't recommend purchasing it. It's not very fast and they nicely offer free (and faster) WiFi in their gorgeous lobby. Breakfast is not free, which is a small strike against the hotel because a lot of Peruvian hotels provide it.

Room
My room was completely lovely. It had ample seating, with a couch and three chairs in addition to the bed. The bed was exceptionally comfortable and up to the Starwood "Heavenly Bed" standard, even if I'm not sure it technically was one. The decor was lovely and I greatly liked the high, vaulted ceiling. Furthermore, the bathroom was lovely. There were two sinks, a cute stool to sit on, a separate room for the toilet (with bidet! Not used to seeing that in the western hemisphere) and a bath separate from the shower. Everything terrific, with the exception of the fact that the room was a bit too dim in the evening to read comfortably. A minor annoyance, but worth pointing out.

Location
As mentioned above, the Tambo del Inka is located in Urubamba. Urubamba doesn't have much to see, but it's got enough restaurants that you can go out to eat every night and don't have to feel isolated in the hotel (particularly worth recommending is Tres Keras, a five minute walk from the hotel) and it ensures you can find any staples you might need. But where the hotel's location really shines is when viewed as a base of operations for the Sacred Valley. Not only do you have a train to take you to Aguas Calientes/Machu Picchu, but you're only short, cheap taxi rides away from the wonderful ruins of Ollantaytambo (~20 minutes) the incredible salt pans of Salineras (~25 minutes), the terracing of Moray (~30 min) etc. This was very useful to me on my journey.

The Bottom Line:
If you can afford it, via cash or points, the Tambo del Inka will absolutely augment your trip to Peru. It's a great property, it provided wonderful service (everyone working at the hotel was exceptionally helpful and friendly) and the location was stellar. Can't ask for more than that.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis M, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 14, 2014
Good morning,

Thank you for choosing Tambo del Inka; a magnificent ensemble of the Luxury Collection brand!

How to start telling you how I feel when reading your stellar comment.

It is really valuable to read your opinion and take all the points into consideration.

As you mention, our location in the middle of the Sacred Valley and our private train station provides all of our guests an easier and faster access to other towns, communities and ruins nearby.

Urubamba is almost 1 hour 20 minutes from Cusco and there are several ways by road to arrive to our magnificent resort.

Nice to know that you did take your time to experience some local places as Tres Keros. In fact, this is one of the recommendable restaurants within our town besides our spectacular Hawa.

Concerned to hear that you did face some inconveniences with Interness access but glad to know that my colleagues offered you a proper alternative.

Do look forward to hosting you again in time.

Respectfully,

Isaac Pilares
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1,221 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 10, 2014

Three nights at this hotel after three nights in the rain forest were welcomed. We loved our stay in the rain forest but it was primitive, so the hot bath and great food were enjoyed. Staff was very accommodating , and the accommodations were lovely. I would definitely stay here again if I'm ever in Peru.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 11, 2014
Good afternoon,

Thank you for staying in Tambo del Inka while in the Sacred Valley!

Very grateful to you for your sincere appreciation on our staff, service and property during your three nights with us.

Definetely, it is another experience which you lived with us and do hope to welcome you back in time.

Respectfully,

Isaac Pilares
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

After a very early morning departure from our hotel in Lima to fly to Cusco, and a tour of that city we were really looking forward but with some trepidation for our accommodation in Urubanba. We could not have been more delighted when we finally arrived at the Tambo Del Inka. It was a very welcoming hotel set in beautiful grounds and a welcoming staff. Our room was large and spotless. The hotel's decor was modern but had the Peruvian ambience. The cosy fireplace, the restaurant, the bar and the indoor/outdoor swimming pool all added to this fabulous stop on our tour of the Sacred Valley. We would absolutely recommend this hotel if you are looking for a touch of luxury whilst exploring this part of the Andes.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 11, 2014
Good afternoon,

Thank you for letting us share part of Tambo del Inka magic with you!

Really glad to know that you did choose our resort for your stay whilst in the heart of the Sacred Valley. Definetely, our location is just perfect to visit other ruins and towns nearby.

Be informed that our beautiful interior decor was created by Caparra estudio together with local artisans. Furthermore, our building was designed by architect Bernardo Fort Brescia.

Do look forward to hosting you again in time.

Respectfully,

Isaac Pilares
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 7, 2014

This resort is spectacular. The structure itself is contemporary and beautifully decorated. The rooms are large and well-appointed. My only complaint is that they are very dark, even with all of the lights turned on. The service was great and the food was delicious. We tried the guinea pig appetizer and it was quite tasty. The breakfast buffet was the most extensive we experienced anywhere in Peru. The restaurant has a life size fire place, open on both sides. Our only regret was that we only got to spend one night there.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 11, 2014
Good afternoon,

Thank you for choosing Tambo del Inka; part of the magnificent ensemble of the Luxury Collection!

Deeply glad to read your comment and realize that you did have a magnificent time while with us.

Great to know that you try our guinea pig and some other local food and drinks.

Thank you for your sincere appreciation on our staff, service, property and our buffet breakfast.

Do hope to welcome you back in a short time.

Respectfully,

Isaac Pilares
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, California
Top Contributor
66 reviews 66 reviews
41 hotel reviews
Reviews in 24 cities Reviews in 24 cities
541 helpful votes 541 helpful votes
5 of 5 stars Reviewed August 7, 2014

This is one of the only Sacred Valley hotels to sit right in the center of town and have its own railway station in Urubamba for trips to Machu Picchu. A big plus was being able to walk off the resort into town to have dinner at the excellent El Huacatay restaurant and have a drink in one of Urubamba’s understated bars and cafes. The property runs parallel to the Rio Urubamba and rooms face either it or the opposing gardens backed by town, the cordillera, and Chicón glacier. An amazing view! Rooms had understated luxury with wood floors, Andean accents that give a feeling of serenity and provided a nice peaceful stay. All rooms had either a balcony or a patio that opened up to the grounds. The restaurant was one of the best in the area with a mix of international fare to Novo Andina and the bar had specialty drinks with exotic fruits. It had an indoor-outdoor pool where we enjoyed the scenery while we relaxed. The huge spa was one of the best features of this hotel, which included saunas, steam rooms, and a water world of pools and showers and tubs, all with a healthy mix of jets and bubbles. Front desk staff and concierge service was outstanding! I highly recommend this hotel to any and everyone.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 11, 2014
Good afternoon,

Thank you indeed for your preference in Tambo del Inka!

It has been very glad to read your comment and realize that your overall experience in our resort was simply perfect.

Thank you for your honest comment on our property, staff, service and locaction.

Definetely, having our private train station, our magnificent huge SPA and other great outlets in the hotel make a perfect stay to all our guests.

Hope to welcome you back in time.

Respectfully,

Isaac Pilares
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 7, 2014

I have visited many beautiful hotels all over the world, but the Tambo del Inka deserves a special note: this must be in every aspect one of the very very best. What makes me say this is that the hotel scores 5 (or 6 or more) in EVERY aspect.
1) The location is fabulous: quiet, well positioned in the Sacred Valley (between Pisac, Machu Picchu and Cuso), in a beautiful setting (by the river). The nice thing about Urubamba is that it is "only" at 2900 m (lower than Cusco), so it is a good place to get used to altitude. The village itself is charming.
2) The hotel is really very attractive: the low-rise architecture fits the surroundings really nicely.
3) The room (we were upgraded to a juinior suite thanks to SPG Platinum status) is large and tastefully furnished. A really heaven after a hiking day !
4) The food (breakfast, dinner) is excellent and innovative.
5) Most of all, the service is really OUTSTANDING. This is by far the best service ever. The staff remembers your name, your breakfast preference, your past excursions, ... (we stayed for one week). Everyone seems very proud of working there and is really dedicated. All of them really deserve my warm thanks. We were really very sad to leave, and hope to be back one day !

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 9, 2014
Good afternoon,

Thank you for your preference in Tambo del Inka!

How to thank you for the magnificent appreciation on our staff, service and property.

Definetely, being located in the heart of the Sacred Valley gives all of our guests an easier, faster and better access to other towns and ruins nearby as well as the low altitude (2800) comparing to Cusco (3400).

Great to know that you did enjoy your SPG benefits and that your did try our fabulous buffet breakfast and our novoandina food for dinner.

Do look forward to hosting you again in time.

Respectfully,

Isaac Pilares
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 5, 2014

We arrived and were freezing, not used to the cold weather. Check in was on the sofa next to the warm fire. Cups of tea followed. Staff were flawless. 5 star from start to finish. Thawed myself in the amazing shower for at least 30 minutes! The rooms were spacious and all high quality, the views are awe inspiring. Our children (3 and 5) absolutely loved staying here, none of us wanted to leave. We stayed three nights to acclimatise, but honestly, we could have stayed a week easily. Breakfasts were excellent, though I was not a fan of the latte, the regular coffee was fine. Easy walk to food as well. Though you will be limited if you don't take their breakfast. We are all vegetarians and there were plenty of options in their buffet. Also, lots of dogs in Peru but not one was a problem, they are all just lovely dogs. This hotel and the other Starwood hotel in Cusco made our trip spectacular.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaac P, Guest Relations Manager at Tambo del Inka, a Luxury Collection Resort & Spa, responded to this review, August 6, 2014
Good morning,

Thank you for choosing tambo del Inka, an magnificent ensemble of the Luxury Collection brand!

It is really great to see that you and your family (two kids) has a magnificent experience in our resort during your three night stay.

Thank you for your honest appreciation on our staff, service and property.

Happy to see that you did enjoy our opulent buffet breakfast as well as our installations, rooms and views around the resort.

Do hope to host you back in a short time.

Respectfully,

Isaac Pilares
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tambo del Inka, a Luxury Collection Resort & Spa

Address: Av. Ferrocaril s/n,, Urubamba 84, Peru
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Urubamba
#1 Family Hotel in Urubamba
#1 Romantic Hotel in Urubamba
#1 Luxury Hotel in Urubamba
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tambo del Inka, a Luxury Collection Resort & Spa 5*
Number of rooms: 128
Official Description (provided by the hotel):
Tambo del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Tambo Del Inka, a Luxury Collection Hotel Urubamba
Tambo Del Inka, a Luxury Collection Resort And Spa
Tambo Del Inka, a Luxury Collection Resort & Spa Peru/Urubamba, Sacred Valley

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