Woah! Where do I start?
We stayed at Tambo del Inka for two nights around our trip to Machu Picchu and I have to say this is one of the most incredible stays I've ever had in any hotel. The service was impeccable and always over the top, and the hotel was actually rated the #3 hotel in the entire country by TripAdvisor during the time of our stay. We booked the two nights at 10,000 SPG points per night, since we had booked prior to SPG's category adjustments a couple of months ago.
The hotel is located in Urubamba, which is a little over 2 hours by train to Machu Picchu and also about 1.25 hours drive time from Cusco, which is where most people fly into in their trek to Machu Picchu. If you're planning on staying here, instead of hiring a cab, I strongly recommend booking an all-day tour leaving from Cusco and visiting the major attractions in the Sacred Valley, and then getting dropped off at the hotel while the tour gets back to Cusco. We found a great tour for 70 Peruvian soles per person, which is about $27, which even included a great lunch buffet. It's by far the best use of your money, and cheaper than just wasting money on a cab.
The check-in was impressive. You don't stand in line at a front desk waiting to be helped. They walk you over to some great comfortable couches and they bring you complimentary beverages while the check-in staff brings you all the documents and forms including your room key while you sit comfortably sipping on a "mate de coca" tea (great for altitude sickness) or any other refreshment you'd like. The staff is incredibly friendly, welcoming and respectful. Very impressive.
Being a Gold member, we got an enhanced room at check-in. The room was beautiful and the bed was one of the best I've ever slept on.
The hotel has a restaurant and a bar. The restaurant starts serving breakfast at 5:30 a.m. since many guests take the early train to Machu Picchu. The breakfast buffet was nothing short of spectacular. We also had dinner and the quality of the food was amazing. It's on the pricey side but there aren't many hotels nowadays where you can actually have a great meal and even better service, as lots of them taste like "hotel food". This hotel even has a garden on premises where they actually grow many of the vegetables and fruits served at the restaurant. You should make time to have at least one dinner and one breakfast at their restaurant.
There is WiFi for a charge in the rooms, but we received it free of charge thanks to our Gold status. They have a heated pool, half indoors and half outdoors, and a spa that looks like a hotel in and out of itself, with tons of massage and sauna rooms. On the day of our checkout we went through an entire 90 minutes of a hydro massage treatment for the equivalent of about $45. They also have a gym right by the spa, although you won't be in much mood to use it due to the high altitude as you'll already be getting enough exercise as it is.
The hotel also has its own train stop inside the complex, and the train will take you all the way to Machu Picchu. It is very convenient and even though it's a little more than the trains from nearby towns, you won't regret using it. If you're instead stopping at Ollantaytambo, which is about 20 minutes by car, the hotel will be happy to arrange a cab that will be waiting for you at the station and take you back to the hotel safely.
The trademark of this hotel in my opinion is the service and quality of the staff, who go out of their way to make your stay an unforgettable experience. Every single person who sees you walking by greets you, smiles, and wishes you a great day. When we took the train to Machu Picchu, our concierge Roger personally walked us to the hotel train station (about 5 minute walk within the complex), and when we returned there was a hotel employee waiting at the station to personally walk us back. The restaurant staff even packed a lunch for us in this bag for our day trip to Machu Picchu!
We were sort of on a run to get to Machu Picchu and left the room somewhat messy, and when we went back to the hotel not only had housekeeping done our room, but they had put all our shoes on the closet neatly organized, carefully and neatly rearranged all our clothes and toiletries on the sink, and left us handwritten notes checking to see how our stay was going, telling us about the weather forecast for the next day, and many other seemingly minor but thoughtful details.
The staff is also friendly and helpful, but they also master the art of balancing between being available and giving you your own space. Each time we dialed zero someone picked up right away, and either met our request on the spot or had someone call back within a few minutes with an answer to our questions. The staff at this property really excel and go above and beyond. Every single one of them. Very impressive.
If you ever go to Peru, particularly Machu Picchu, and you really should, this is hands down the best hotel you can ever stay at. You will not be disappointed. The only thing we were disappointed about was having booked only 2 nights here. We could have used 3 or 4. And yes, we actually covered Machu Picchu quickly in about 2 hours and paid an upcharge on an earlier train back so we could get back to the property earlier and enjoy it even longer. We also requested 4pm late check out, which we had available thanks to being SPG Gold members.
Thank you to all the hotel employees who in many ways made our stay a once-in-a-lifetime experience. Thank you Roger, Jorge, Karen, Alvaro, Fatima at the front desk, Erwin and Aroma at the restaurant (you guys rock!) and Lizbeth at the spa, and thank you to everyone else who I didn't get their names, but who took time out of their day to really make us feel at home.
We can't wait to go back!
Third floor, which is at the lobby level and have better views from above. For 1st and 2nd floors, y...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.