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“House1899” 4 of 5 stars
Review of Casa Andina Private Collection Valle Sagrado

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Casa Andina Private Collection Valle Sagrado
4.0 of 5 Hotel   |   5to Paradero Yanahuara | Yanahuara, Urubamba 84, Peru   |  
Hotel amenities
Ranked #9 of 21 hotels in Urubamba
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“House1899”
4 of 5 stars Reviewed May 29, 2013

A mountain chalet-styled retreat. Panoramic views of the Andes from every room. Spacious rooms overlook the gardens, with private balconies or sunny sitting areas. A tranquil and relaxing setting. The lobby has a good bar, with a roaring fire for cool mountain evenings. Good restaurant with a very good breakfast buffet.

A swimming pol and lounge area was under construction.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed May 28, 2013

This was the 2nd of our Casa Andina Private Collection hotels and the poorest of the 3 we stayed in. It is stunningly set with beautiful gardens and mountains all around, but, it is up an unmade road miles from town which made it difficult to get out for an evening meal elsewhere. We stayed for two nights in superior rooms. On arrival at 4pm ish we went to book dinner, but were told they were busy between 6 and 8 pm so we booked for 8 pm. When we went to the dining room (which was in the process of being revamped so an alternative one was set up but this meant that food had to be transported across the hotel) the receptionist had not passed on our booking and we had no table. After complaints to the manager we were eventually given a table at 8.50 pm but it was only half set and we collected cutlery, etc ourselves. Whilst there we booked dinner for 6.30 pm the following nights - guess what - the booking got lost and there was no table again. Fortunately we were there well before the coach parties so the staff moved tables and fitted us in, this seemed to be happening with other guests as well. I ordered a salad without cheese. When it arrived it had obviously had cheese put on it and then scraped off as some was stuck to the lettuce. When I complained to the Manager he just laughed - not what we were expecting. We got the impression that the hotel was just interested in the coach parties that were staying there. On departure no bell boy was available to help our guide with the luggage so the female receptionist had to do it!

The superior rooms are set as little houses, down 2 steps to the sitting area, up 4/5 steps to a half landing where the bathroom was and up a spiral staircase to the bedroom area. Lots of puffing and panting up and down stairs when one is trying to acclimatise to altitude. No good if you struggle with steps.

Room Tip: Some rooms are a long way from reception and there are no lifts so if you have mobility problems ask...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 25, 2013

I stayed here for three nights. The property consists of a main building, several guest room buildings, seven villas, a spa, and a planetarium. I stayed in building 3 in a ground floor (garden) guest room. The property is gated and there is a security guard on duty at the main entrance. The gardens are carefully kept and compliment the mountain backdrop truly giving you the feeling of being a million miles away from everything.

The rooms consist of two double beds. The beds were clean and comfortable. The bathrooms were average size. The water pressure in the shower was find, but the water temperature was difficult to regulate going from very hot to very cold throughout a five minute shower. The rooms included an electric kettle - perfect for the foreign traveler so that I could boil the water before brushing my teeth or making a cup of tea. The rooms included a little sun room area where you could enjoy your coffee or tea in the morning. The back of Building 3 sits next to a pasture and many guests complained of being disturbed by noise (a barking dog and a donkey). I personally slept soundly during my entire stay.

The hotel is obviously a popular destination for tour groups. If you want to make a spa appointment or dinner reservation, do so in advance. The reservations are made in writing so it is best to check back in later in the day with the front desk if you are unsatisfied with the times you originally receive (people tend to change reservations often).

The restaurant in the main building serves breakfast and dinner. The breakfast buffet includes an omelette bar. Bottled water is not included in the breakfast buffet (I was charged /s 7 (about $2) per bottle). I never got a straight answer about whether the juice on the breakfast buffet contained water or if it was just pure straight squeezed juice from the fruit. Coffee and milk were fine. Service during breakfast is much much better than service during dinner.

As noted by other reviews, the location of the hotel is somewhat remote. It is not walking distance to town. The front desk can arrange for a taxi. Taxi fares are pre-arranged so it is best to let the front desk assist you with this task. The front desk arranged for a taxi for myself and three others to Moray and we were very happy with the service. While the location is somewhat remote, it is central to many of the points of interest in the Sacred Valley.

The planetarium is only open at certain hours and sometimes is only open for special programming. Check with the front desk about the schedule.

Free WiFi is available in the main building.

Room Tip: There were complaints of noise from the pasture behind Building 3 (three).
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Connecticut
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 24, 2013 via mobile

The setting for this hotel is lovely, the rooms very nice, and the gardens lovely. It was very remote which meant eating all meals at the hotel. The dinner was good and the included am buffet was ample. The lobby with free wifi was lovely. The hotel is calling for an outdoor pool and patio for relaxing; after a day of touring, I would have loved a pleasant place to sit in the sun.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boca Raton
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2013

Took a hot stone massage and facial. Prices were great compared to U.S. This hotel is set in the peaceful valley away from everything. It was very charming and had free WiFi..Only problem was an hour wait to get our food for dinner in the hotel diningroom..

Room Tip: lower level
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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California
Top Contributor
76 reviews 76 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 20, 2013

After flying into Cusco, we were whisked to Casa Andina to acclimate a bit, and see the Sacred Valley. As mentioned in other reviews, there is a sewer construction going on in the road to the hotel, so the road was pretty rough. They are also working on improvements to the hotel itself, specifically the dining room. That being said, our room was a generous size, and looked out onto the alpaca paddock and the surrounding hills. I liked the small sitting room that doubled as a patio. We were greeted by a shower of flower petals, which pleased us. The food was good, the dining room a bit soulless since they were improving it elsewhere. The grounds were fun to wander. We found a planetarium on the grounds (closed), as well as the alpacas. There is a spa as well, although we didn't try that. It was a good place to be quiet and catch our breath before heading to Machu Picchu and Cusco.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 16, 2013

A great base for tours of the secret valley with beautiful grounds and a friendly staff. the room was nice and clean with a great view of the surrounding mountains. The food was just Ok and the regular restaurant was closed, being remodeled so there was a lot of construction going on. the location is somewhat remote so you have no other choice besides their restaurant.

Room Tip: the prices posted in the spa do not include a service charge and then they want a tip on top of that...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Andina Private Collection Valle Sagrado

Address: 5to Paradero Yanahuara | Yanahuara, Urubamba 84, Peru
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Urubamba
#5 Spa Hotel in Urubamba
#6 Romantic Hotel in Urubamba
#8 Family Hotel in Urubamba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Andina Private Collection Valle Sagrado 4*
Official Description (provided by the hotel):
The Sacred Valley’s most complete hotel: a mountain chalet-styled retreat with panoramic Andes views from every room and every angle. On more than 8 landscaped acres, it breathes an air of tranquility and relaxation. Unique among Sacred Valley hotels – most of which remain isolated in the valley, offering precious little for guests to do – it contains an extraordinary, full-service “Sacred-Spa”, a domed Planetarium-&-Observatory for stargazing in the massive Southern-Hemisphere sky, and gourmet restaurant and bar. ... more   less 
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Also Known As:
Casa Andina Private Collection Valle Sagrado Hotel Urubamba
Casa Andina Private Collection Valle Sagrado Peru/Urubamba, Sacred Valley

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