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“Lovely 4 night stay with some service issues” 4 of 5 stars
Review of Belmond Hotel Rio Sagrado

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Belmond Hotel Rio Sagrado
4.0 of 5 Hotel   |   Km. 75. 8 Carretera Urubamba-Ollantaytambo | Sacred Valley, Urubamba C01, Peru   |  
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Ranked #2 of 21 Hotels in Urubamba
Newport Beach, California
Top Contributor
274 reviews 274 reviews
129 hotel reviews
Reviews in 119 cities Reviews in 119 cities
999 helpful votes 999 helpful votes
“Lovely 4 night stay with some service issues”
4 of 5 stars Reviewed May 20, 2013

My husband and I stayed 4 nights here at the Hotel Rio Sagrado after one night in the Presidential Suite (and 2 further nights in a Junior Suite) in Lima at the Miraflores Park. (For comparison purposes, we also stayed 2 nights in the Presidential Suite at the Machu Picchu Sanctuary Lodge and 2 nights in the Plaza Suite at the Inkaterra La Casona in Cusco.)

Overall, we really enjoyed the Rio Sagrado. But we did have some recurring and annoying service issues. With no air/con, we struggled to have housekeeping keep the door open so we could get cool air in the room--even after repeated attempts and finally speaking with the general manager, housekeeping continued to close our door. Not impressive. We also had asked for them to not turn the heater on or place their cute heated stuffed animal on the bed, and they constantly did this, anyway. Even after speaking with the general manager. When we tried to follow up with the GM, the GM wasn't always on site, and no one else seemed capable to make executive decisions. The GM did offer my husband a free massage and sent us a free bottle of wine at dinner on our last night to try to make up for the service shortcomings, however, which was a nice touch.

The restaurant was very good--but you quickly run out of menu choices if you stay more than a night or two. We highly recommend eating at 3 Keros in town, if you have the chance or stay longer.

Most people seemed to stay only a night or two, so we were most certainly the exception. That being said, for the room rate charged for our junior suite ($280-320), we felt the hotel was a steal. Even with the service issues, this is still a very good hotel--and a far cry cheaper than the larger Tambo del Inka by Starwood that is located right in town.

We enjoyed the "just outside of town" location of the property. Those looking for something in town will definitely prefer the Tambo del Inka. That being said, it was $14 to be driven into town--all of 3 km--which we thought fair. My husband even walked into town one afternoon just for fun, and he felt completely safe and enjoyed the walk.

We had read many complaints about the stairs here at Rio Sagrado--and I must confess to being baffled. If you're that old that some steps are a problem, then you have bigger problems in our estimation (especially when you reach Machu Picchu or even Ollantaytambo!). There are many stairs, but from the restaurant to the reception buildings it is a total of 70 steps--most of which can be avoided if you merely walk up the drive used by their golf carts. Or ask for a golf cart if the stairs or walk are too much of an issue. To us, this wasn't an issue in the slightest and seemed to be only a complaint for some seriously lazy or out of shape morons.

Overall, we enjoyed our stay. That being said, were we ever to return to Urubamba, we likely would give the Tambo del Inka a shot and decide between the two.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, May 23, 2013
Dear Guest,

Thank you for your comments. We are happy you enjoyed your stay with us.

We are looking forward to welcoming you back on your next visit to Peru.

Best regards

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Dominican Republic
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 10, 2013

The hotel lies next to the Urubamba River and was a quiet stop on our trip through the Sacred Valley. The rooms are comfortable, the bathroom has floor heating which was appreciated as the nights were cold,and the turn down service in the evening leaves you with a warm water bed heater . The staff is very friendly and eager to please. Too bad the spa was closed for renovation and the rooms have no TV, so basically there is nothing to do except read a book. There is a TV room next to the lobby but we didn't feel like going out there after a tiring day of visiting places.

Room Tip: the villas have multiple bedrooms, might be a good option for families
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, May 15, 2013
Dear guest,

Thank you for your complete review here on Trip Advisor.
In order to preserve a complete sense of relaxation, Hotel Rio Sagrado does not offer in-room televisions, but TV are avaible if you request one with our frontdesk manager.

Kind regards,

Patricia Pinillos
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 3, 2013

We stayed here before going up to Cusco. Wonderful location, wonderful rooms, all looking out over the river, and wonderful service. The rooms have one glass wall, and the bathrooms also (shielded by greenery in the case of the bathroom). The restaurant was great. The spa - beautifully appointed, but the staff a little green in experience I think (the Urubamba River stones kept falling on the floor during my hot stone massage).

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, June 4, 2013
Dear Guest,

We are pleased that your stay was memorable; and that both services and infrastructure of the Hotel have met or exceeded your expectations.

Best Regards,

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

The view is just extraordinary! Even though there is construction work going on pretty much all day, there is something about the place that manages to keep the ambience very peaceful. Maybe the fact that the location overall is very quite. The view to the river is a great plus. The service is very fast and the workers are very attentive.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, July 2, 2013
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 1, 2013

This hotel has vibe of calm and serenity. The grounds are spectacularly stunning and well maintained with plenty of space to stroll or sunny spots to sit and relax. Our stunning room overlooked it's own private garden with outdoor seating just for our use. The staff are most welcoming and are genuinely happy. The restaurant is excellent and provides a varied menu and has a warm welcoming feel and again, overlooks the grounds. The buffet breakfast is plentiful with many options and it was especially lovely to sit and watch the humming birds. The spa is well worth a visit!
We do have a grumble however but this should not deter people from considering staying at The Rio Sagrado. When we came to check out, we were given a bill for our entire stay, despite the fact that we had paid our accommodation in full at the time of making the booking. It turned out that this was an oversight by the staff, however I did feel very uneasy at the time and I was relieved that I was able to present my receipt as proof. This simply shouldn't have happened, but my advice is to always take your receipts with you as this was a recurring problem in Peru.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, June 4, 2013
Dear guest,
Thank you for your complete review here on Trip Advisor.
We look forward to welcoming you back very soon.

Kind regards,

Patricia Pinillos
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed April 30, 2013

From start to finish, this was a spectacular stay. The service was extraordinary, especially in the dining room at any time of day. The location is very relaxing and the hotel grounds are beautiful. We enjoyed a nice hike to the salt mines and lots of time at the spa. It was a great spot to relax after spending a few days in Puno/Lake Titicaca and right before heading to Machu Picchu. We'd highly recommend it, and booking directly with the Orient Express website worked well for us. We let them know I was celebrating my birthday so we received a complimentary upgrade upon arrival. We would love to go back!

Room Tip: We booked a standard room but were upgraded to a suite, which was absolutely lovely and spacious. W...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, June 25, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Kind regards,

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
83 reviews 83 reviews
63 hotel reviews
Reviews in 54 cities Reviews in 54 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 21, 2013

Maybe it was because we had just finished a 4 day hike on the Inca Trail, or maybe it was because this property is a fantastic oasis, but our stay at this slice of heaven was, well, fantastic. From the amazingly well trained team to the spectacularly appointed suites and grounds, this hotel delivered on every front. Food was fabulous, spa was relaxing and peaceful (overlooking the river) and the setting was magical. Be sure to ask about the baby llama that lives on the property. What a perfect place to recuperate from an exhilarating hike. Treat yourself to a stay in one of the suites overlooking the river. Rooms are thoughtfully designed with local arts and textiles and are bright and cheery. If you are looking for a place to get away from it all and be pampered-- this is it.

Room Tip: Upgrade to a suite - well worth it!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, April 26, 2013
Dear guest,

Thank you for your complete review here on Trip Advisor.
We look forward to welcoming you back very soon.

Kind regards,

Patricia Pinillos
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Rio Sagrado

Address: Km. 75. 8 Carretera Urubamba-Ollantaytambo | Sacred Valley, Urubamba C01, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Urubamba
#2 Romantic Hotel in Urubamba
#2 Spa Hotel in Urubamba
#4 Family Hotel in Urubamba
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Belmond Hotel Rio Sagrado 4*
Number of rooms: 23
Official Description (provided by the hotel):
En el Valle Sagrado de los Incas, entre campos verdes y altas montanas se encuentra el Belmond Hotel Rio Sagrado. Este bello hotel de lujo esta construido de materiales naturales con la intencion de parecer un pequeno pueblo andino. Situado a una altitud inferior a las inmediaciones del Cusco, sus villas encantadoras proveen el ambiente perfecto para relajarse y aclimatarse. Asi que disfrute los productos frescos de El Restaurante, goce de un masaje en el spa y conozca en el verdadero espiritu de la vida peruana. ... more   less 
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Also Known As:
Belmond Hotel Rio Sagrado Peru/Urubamba, Sacred Valley

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