My husband and I stayed 4 nights here at the Hotel Rio Sagrado after one night in the Presidential Suite (and 2 further nights in a Junior Suite) in Lima at the Miraflores Park. (For comparison purposes, we also stayed 2 nights in the Presidential Suite at the Machu Picchu Sanctuary Lodge and 2 nights in the Plaza Suite at the Inkaterra La Casona in Cusco.)
Overall, we really enjoyed the Rio Sagrado. But we did have some recurring and annoying service issues. With no air/con, we struggled to have housekeeping keep the door open so we could get cool air in the room--even after repeated attempts and finally speaking with the general manager, housekeeping continued to close our door. Not impressive. We also had asked for them to not turn the heater on or place their cute heated stuffed animal on the bed, and they constantly did this, anyway. Even after speaking with the general manager. When we tried to follow up with the GM, the GM wasn't always on site, and no one else seemed capable to make executive decisions. The GM did offer my husband a free massage and sent us a free bottle of wine at dinner on our last night to try to make up for the service shortcomings, however, which was a nice touch.
The restaurant was very good--but you quickly run out of menu choices if you stay more than a night or two. We highly recommend eating at 3 Keros in town, if you have the chance or stay longer.
Most people seemed to stay only a night or two, so we were most certainly the exception. That being said, for the room rate charged for our junior suite ($280-320), we felt the hotel was a steal. Even with the service issues, this is still a very good hotel--and a far cry cheaper than the larger Tambo del Inka by Starwood that is located right in town.
We enjoyed the "just outside of town" location of the property. Those looking for something in town will definitely prefer the Tambo del Inka. That being said, it was $14 to be driven into town--all of 3 km--which we thought fair. My husband even walked into town one afternoon just for fun, and he felt completely safe and enjoyed the walk.
We had read many complaints about the stairs here at Rio Sagrado--and I must confess to being baffled. If you're that old that some steps are a problem, then you have bigger problems in our estimation (especially when you reach Machu Picchu or even Ollantaytambo!). There are many stairs, but from the restaurant to the reception buildings it is a total of 70 steps--most of which can be avoided if you merely walk up the drive used by their golf carts. Or ask for a golf cart if the stairs or walk are too much of an issue. To us, this wasn't an issue in the slightest and seemed to be only a complaint for some seriously lazy or out of shape morons.
Overall, we enjoyed our stay. That being said, were we ever to return to Urubamba, we likely would give the Tambo del Inka a shot and decide between the two.
- Official Description (provided by the hotel):
- En el Valle Sagrado de los Incas, entre campos verdes y altas montanas se encuentra el Belmond Hotel Rio Sagrado. Este bello hotel de lujo esta construido de materiales naturales con la intencion de parecer un pequeno pueblo andino. Situado a una altitud inferior a las inmediaciones del Cusco, sus villas encantadoras proveen el ambiente perfecto para relajarse y aclimatarse. Asi que disfrute los productos frescos de El Restaurante, goce de un masaje en el spa y conozca en el verdadero espiritu de la vida peruana. ... more less
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- Also Known As:
- Belmond Hotel Rio Sagrado Peru/Urubamba, Sacred Valley