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“Sanctuary Lodge at Machu Picchu” 5 of 5 stars
Review of Belmond Sanctuary Lodge

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Belmond Sanctuary Lodge
4.0 of 5 Hotel   |   Machu Picchu, Machu Picchu 5184, Peru   |  
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Ranked #1 of 1 Hotels in Machu Picchu
Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Sanctuary Lodge at Machu Picchu”
5 of 5 stars Reviewed June 11, 2014

This was THE most expensive hotel I have ever stayed at and it was worth EVERY penny. What an amazing hotel in such a unique setting with 7 star service from when you get off the train in AC til u leave.
Jose at the restaurant catered to my every need and my very sensitive stomach. The menu at the restaurant is a suggestion. The staff will get you anything you want and deliver it with a smile. The solitude of the Orchid Walk and terrace was truly a sanctuary.
We loved it.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 6, 2014
Dear Guest,

Sincerely I appreciate very much that you had taken a moment of your valuable time in order to dedicate this paragraph to describe the unforgettable experience in our property.

I feel very pleased that our fully trained staff Jose Antonio Chavez was able to assist you at the time you needed us, I will congratulate him personally, also hope you are fully recovered.
Have a pleasant day,

Sincerely,

Marc Yeterian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,191 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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English first
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 10, 2014

The hotel is just in front of Machu Picchu entrance. The fee include 3 meals with alcohol. Room is very comfortable with good amenity(with moisturizer) and comfortable slippers. We didn't go but, there is bath, too(moron your room). Machu Picchu citadel is quite big so, if you want to take time to see it, I highly recommend you to stay there although it costs much...

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 5, 2014
Dear Madam,

We appreciate the time you have dedicated to sharing your opinion in Trip Advisor.

I´m pleased for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel and Mountains; If you opted to climb Machu Picchu or Huaynapicchu Mountain, it is a fantastic thrill, I am glad you could do it despite the difficult circumstances.

Thank you very much for your kindness and invaluable comments; I hope we can host you again in the near future.

Kindly regards,

Marc Yeterian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hooke, United Kingdom
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 8, 2014

This hotel must be an embarrassment to the Belmond chain (albeit a cash-cow), as the other hotels in their chain that I've stayed in have been remarkable. If you want to get onto the mountain to see the sun rise over Mach Picchu, then this is the only place to stay. Otherwise avoid it at all costs (and what a cost!). The rooms are tiny, the bathrooms seem to have been added on as an afterthought. The furniture in the rooms is dated, but it's fair to say the beds are comfortable. A full board stay can cost over £800 a night, and if you take the Hiram Bingham train from Cusco (which I could not recommend more highly - something everyone should do once) you will not arrive in time for lunch, and as you have to check out the next day at 11am, you're effectively there for just dinner and breakfast!

Room Tip: Stay somewhere else.....
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  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 5, 2014
Dear Guest,

Thank you for sharing your comments in Trip advisor and helping us in improving our services. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay are very important to us.

We are constantly working in improving our Lodge facilities. We already started a refurbishing of our public areas and rooms with new materials, furniture, with a contemporaneous decoration in order to upgrade the lodge facilities and always correspond to our guest’s expectations.

I think it is important to remind that on day time our guests usually appreciate sharing the active life of travelers visiting the ancient citadel. Also, after 5.00 pm until the next morning, our Lodge is the only place that stays in a total peacefulness, perfect moment to feel and interact with the energy of Machu Picchu ancient citadel. Also, after your check out time, our Lodge is the only one that offers the facility of an independent Day Room offering a privileged view on the magnificent surrounding mountains where our guests can rest or refresh after using our hot pond or visiting Machu Picchu until the last minute of your stay. Also, activities as Orchids tour or medicinal herbs garden discovery as well as observing our multiple humming birds are available.

I deeply value your comments and renew our permanent commitment in keeping on with all the efforts and focus to maintain the facilities of Belmond Sanctuary Lodge and our renowned service quality at their best with the firm intention to deliver the best service and experience to our guests.

I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver.

Sincerely yours,

Marc Yeterian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuzco
1 review
3 of 5 stars Reviewed June 8, 2014

For location and service the Sanctuary Lodge @ Machu Picchu is outstanding, if money is not an object. It is well worth it. However,
in our case upon checking in we were not informed the glass shower
door in our room had been broken and removed. Everything in the
bathroom became soaked. We asked for another room but nothing
was available. The staff did a great job cleaning up the mess and
gave us extra towles for our next showers. For a property that charges
$1600.00 per night I would think a spare rod and shower curtain would
be cheap insurance.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 5, 2014
Dear Madam,

First of all, let me thank you for your time and we appreciate your comment, I´m for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel, feedback like yours allow to us to have a clear statement of our services, which we look forward in polishing more and more to pursue outstanding quality service.

Regarding the absence of the shower door, permit me explain you that during the cleaning of your room on your arrival day had a little accident and we prefer to remove it for your safety.

I would like to extend my sincere apologies for the inconveniences you have experienced, let me assure you that it was an isolated incident that is already solved.

Safety being our priority, please accept my sincere apologies; I hope that in a future stay you can give us the opportunity to reverse this unfortunate event.

I deeply value your comments and renew our permanent commitment in keeping on with all the efforts and focus to maintain the infrastructure of Belmond sanctuary Lodge and our renowned service quality at their best with the firm intention to deliver the best service and experience to our guests.

Sincerely Yours,

Marc Yeterian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 7, 2014

Best location ever to visit the Inca Citadel. Situated right next door to the entrance but in own attractive garden and superb views of the spectacular mountains which form the backdrop for the ruins.It is worth the expense to thoroughly be pampered by excellent service, delicious food and wine, massage at the end of a busy day.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 4, 2014
Dear Madam,

Thank you very much for taking your time for bring to us your opinion about your experience in our property.

I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver.

It is certainly great to know that you could delight our best traditional dishes in our Tampu Restaurant and experienced of a pleasant massage in our Spa.

Thank you very much for your kindness and invaluable comments and recommendation.

Sincerely yours,

Marc Yeterian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuzco
1 review
5 of 5 stars Reviewed June 7, 2014

Service is attentive, and of the highest caliber. The rooms are on the small side.
The location spectacular, a few steps from the entrance to the Machu Picchu citadel and park. Atmosphere sophisticated country lodge. Would return in a heartbeat. A fabulous experience made more so by the wonderful, helpful staff.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 4, 2014
Dear Madam,

I am deeply pleased for the time you have dedicated to sharing your opinion regarding our service.

I appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel, we are pleased to know that you appreciate our location and facilities, who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an fabulous experience.

I really appreciate for sharing your comments in Trip Advisor who is an invaluable tool in search of the excellence.

We hope to welcome you in the near future.

Sincerely,

Marc Yeterian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarsdale, NY
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 6, 2014 via mobile

Obviously the primary reason to stay here is that it is immediately outside the entrance to Machu Picchu. On the downside, it is a fairly typical hotel with small rooms, no view (Our room had a terrace that looked at a wall. Don't know if there are rooms with a view.) and no elevator (if you're going to hike up Machu Picchu this shouldn't bother you). But you're not staying here for a grand, elegant room. The staff is excellent, friendly, polite and helpful, and the food is very good also. So you can save yourself a bouncy, dusty bus ride and stay on the mountain if you're willing to shell out a significant premium on price.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Sanctuary Lodge, responded to this review, July 4, 2014
Dear Guest,

Thank you for sharing your comments in Trip advisor and helping us in improving our services with your comments. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay in our property are very important to us.

I sincerely regret to know that the suite that you booked was not your expectations, considering that we offer different type of rooms with a beautiful view to the mountains and surrounding.

I reiterate our commitment to excellence in service; we are constantly working in improving our Lodge facilities. We already started a refurbishing of our public areas and rooms with new materials, furniture, with a contemporaneous decoration in order to upgrade the lodge facilities and always correspond to our guest’s expectations.

I would like to extend our most sincere gratitude for your encouraging words, our Staff always are taking great care over every detail with our guest, it is very satisfying to know my staff was able to provide the service you deserve.

Finally I would like to thank you once again for sharing your invaluable review.

Sincerely,

Marc Yeterian
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Sanctuary Lodge

Address: Machu Picchu, Machu Picchu 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Machu Picchu
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Machu Picchu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Belmond Sanctuary Lodge 4*
Number of rooms: 31
Official Description (provided by the hotel):
Belmond Sanctuary Lodge is the only hotel located adjacent to the ancient Inca citadel of Machu Picchu. It offers its guests exceptionally easy access from early morning to late afternoon, when most of the day visitors and buses have left. Sit out on a terrace and savour Peruvian cuisine based on produce grown on the Lodge's own plot: this delightful hideaway is the perfect place to relax and unwind in the shadow of the Lost City. ... more   less 
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Also Known As:
Machu Picchu Sanctuary Lodge By Orient-Express Hotel Machu Picchu
Machu Picchu Sanctuary Hotel
Sanctuary Lodge Machu Picchu

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