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“SLOW Service” 4 of 5 stars
Review of Costa Del Sol Lima Airport Ramada

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Costa Del Sol Lima Airport Ramada
3.0 of 5 Hotel   |   Av. Elmer Faucett , Callao | Aeropuerto Jorge Chavez, Lima PE 1, Peru   |  
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Ranked #65 of 197 hotels in Lima
Beijing, China
Top Contributor
201 reviews 201 reviews
47 hotel reviews
Reviews in 75 cities Reviews in 75 cities
131 helpful votes 131 helpful votes
“SLOW Service”
4 of 5 stars Reviewed February 26, 2013

I would have rated this excellent if it was not for the slow service. The hotel was next to the airport and was very clean and had a wonderful breakfast. BUT the service was garbage. I had to ask 4 times for an extra towel and sheets for the spare bed, this took 7 hours to get sheets and a towel! I mean asking twice was annoying but 4 times that's unheard of! On the other hand the people at the desk were very helpful and printed my boarding pass for Cuzco.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We will continue to work hard so that we can improve all our standards and procedures.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Top Contributor
59 reviews 59 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed February 19, 2013 via mobile

Really close to the terminal and very very security conscious with hotel security staff at every floor. It's hard to judge such a hotel when you stay one night between flights but the room was ok for our needs and the breakfast was really nice in fact one of the best breakfasts we had in 36 days touring Sth America. Access to the airport is easy. This is a very accessible hotel which is comfortable although a bit pricey. The biggest issue was the noise from the car park behind the hotel but it was quiet after midnight.

Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We are glad you had a pleasant experience.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

I felt this hotel was worth every penny.
We landed at 11:30 pm from Trujillo to Lima, exited the airport and at the front desk in moments. Check it was fast they had our reservation which is always our fear in Peru.
The room was hip and modern clean, and had a mini bar, nice soaps, and the room was quiet. Breakfast was included and was adequate with solid Americanized options. Checkout was simple speedy and we were back at the airport in seconds. We paid $193 CAD and totally worth it. We flew in at midnight and left at 8:30 am it was great.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We are glad you had a pleasant experience.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 12, 2013

Arrived late at night and had an early morning departure, so it was an obvious choice. Excellent location, just across the road from the terminal. However, despite ordering an early morning wake-up call it never happened: unforgiveable for an airport hotel. Luckily I woke up in time as I also set my phone alarm. Breakfast was a complete fiasco: no cups, not enough food, couldn't-care-less attitude from the staff. It is quite expensive for what it is, and clearly cashing in on its prime location.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, June 10, 2013
Dear guest,

Thank you for taking the time to review our property. Please allow me to apologize on behalf of my entire staff. Rest assured that we value your comments and we will continue to work hard so as to improve our services.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

Everything, from start to finish was excellent. The room and ensuite were modern, very clean, and the room was quiet. Beds were firm and comfortable (I've stayed in hotels where the matress was so firm it bruised my hip if I lay on my side). The restaurant was gourmet with a good selection of international and fusion Peruvian at reasonable prices. WiFi access was fast, and they also had a room with a few computers for those without wifi devices. The staff were always friendly and helpful. My friend and I returned to Lima for a plane transfer where we had a 7 hour wait. So we went back to the Ramada for a massage and shower at the spa (so good!), then dinner in the restaurant. The hotel provided free, lock up storage for our luggage whilst we refreshed for the long flight home. You just walk out of the airport and cross the road to enter the hotel. This alone was worth the seeming extra you pay for this hotel, seeming, because it would have worked out the same or cheaper getting into a taxi and travelling through the heavy Lima traffic to get to another hotel, and then getting back to the airport again if you are flying back out of Lima. We were totally happy with our stay here.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We are glad you had a pleasant experience.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
97 reviews 97 reviews
71 hotel reviews
Reviews in 79 cities Reviews in 79 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 4, 2013 via mobile

Clean, efficient and functional wifi. Breakfast range was good. Direct access to terminal by bridge over road. Meals and drinks in the airport terminal are better value than in the hotel ( or mini bar ). Don't expect access to the ticket agents and restaurants across the main road unless you can show an airport pass ( employee). If, however, you can get into this area without drawing attention, meals will be much cheaper than those in the terminal. Nothing much to do ( and no views) unless you like hanging around airport terminals. Don't expect any significant runway views.

Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We are glad you had a pleasant experience.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyon, Switzerland
Top Contributor
76 reviews 76 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed February 3, 2013

We missed our flight in Lima and had to stay one night. We went to this hotel because it's in front of the airport, walking distance and very easily reachable. When we got there we were instantly helped with our luggage.
First nice surprise was that we didn't have a reservation and they accomodated us with no problem. The rates are displayed to the public in the lobby so for our room the price was about 350$ a night but they gave us a great price of 165$ only! we were so happy!

the room was available immediately - very big, spacious, clean, luminous and tidy. Two big beds, free wifi, big TV, very nice bathroom with shower, big mirror. It was perfect for our 1 night stopover in Lima, our flight was booked the next day at 7 so we left the hotel fairly early, very swiftly.

I was sick in Lima and the concierge went to the pharmacy and got my medicine - I highly apprecited it. Also, we ordered some room service and they made a special white rice for me, which was not in the menu. the food was tasty and the service was friendly and spotless.

I must say that Peru is a very friendly country, people treat tourists very well and we really appreciated it !

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad Z, General Manager at Costa Del Sol Lima Airport Ramada, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to review our hotel. We are glad you had a pleasant experience.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Costa Del Sol Lima Airport Ramada

Address: Av. Elmer Faucett , Callao | Aeropuerto Jorge Chavez, Lima PE 1, Peru
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Lima
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Costa Del Sol Lima Airport Ramada 3*
Official Description (provided by the hotel):
Located within Jorge Chávez International Airport, the Hotel Costa del Sol Ramada offers guests first class infrastructure and service that will make their stay in the capital a true pleasure.Thanks to its strategic location, you will be able to save time during your stay and optimize your rest. In this way, you will benefit from a perfect combination of time, pleasure and relaxation.The hotel also offers the Spa Express, a complete spa facility which is the ideal option after a long journey, and before catching your next flight. ... more   less 
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Also Known As:
Ramada Costa Del Sol Lima Airport Hotel Lima
Ramada Lima
Lima Ramada

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