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“Wonderful time” 4 of 5 stars
Review of Hilton Lima Miraflores

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Hilton Lima Miraflores
4.5 of 5 Hotel   |   Avenida La Paz 1099, Lima 18, Peru (Miraflores)   |  
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Ranked #7 of 207 Hotels in Lima
2 reviews
1 helpful vote 1 helpful vote
“Wonderful time”
4 of 5 stars Reviewed July 20, 2013

We spend a few days in this great place it is a brand new hotel with amazing rooms, wonderful food specially for breakfast with a delicious car full of pastries, breads, fresh juices, a really nice menu and service is also great with very friendly staff specially peret who was very helpful for directions and interesting places in lima, we really enjoy our time there.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 26, 2013
Dear Singaporetravelers,


Thank you for all of your kind remarks. It brings us great joy knowing we were able to make your stay with us a memorable one and we can only hope that you will visit us again in the future. Peru is quickly becoming a culinary destination and Executive Chef Renzo and his team take great pride in their work and making sure every guest leaves happy and full. I will be sure to share your comments with them. Thank you again for the great review and we look forward to your return.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

Traveler rating
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    175
    36
    13
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
London, United Kingdom
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 12, 2013

This enormous Hilton Hotel is situated in one of the most popular (and safest) aeras of Lima called Miraflores. With easy access to a range of bars, restaurants and beaches, it is definitely in a great location.
The rooms are all modern, clean and spacious, with incredibly comfortable beds that you won't want to get out of. Perfect for those jetlagged European travellers.
Breakfast was a bit too fancy for my taste, there was no buffet, you were served at your table and a waiter/ess came around with a cart with tiny sandwhiches and snacks (you always felt a bit greedy asking for more than 3 or 4 things off the cart) and later you were asked to order cooked breakfast from the menu. I don't recommend the muesli, the bowls they bring are absolutely tiny and I still was not full after two portions. All a bit too posh for my taste, but I am sure others would disagree. The food itself was lovely though.
The hotel also has a gym and infinity pool up on the roof with fantastic views of the city.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 22, 2013
Dear Jana W,


Thank you for your kind words. I hope that we were able to not only meet but exceed your expectations and that you will be back to visit us a gain in the near future. For your next stay, allow me to recommend an executive room. All of our executive rooms offer complimentary access to the executive lounge where we have a more traditional buffet breakfast as well as complimentary light lunch and dinner, as well as a variety of complimentary drinks. According to your comments, I have a feeling this may be exactly what is needed to make you next stay even more perfect. Thank you again for choosing the Hilton Lima and for taking the time out to leave such great remarks.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
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Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 11, 2013

Stayed here for two nights before leaving for other parts of Peru. The hotel is very nice. The hotel is in walking distance to a lot of restaurants, shops, touristy areas, and whatnot. Has a rooftop pool and hot tub on the roof. The view isn't spectacular but it's not bad. If you can get Executive Floor Lounge access, it's well worth it for the views and the food (and great coffee!). The hostesses in there are top notch. I did have a struggle trying to get checked in (took me nearly two hours) due to my very early arrival and a fiasco about using my Honors points to book the same room retroactively for the previous night, and the front desk clerk was pretty much a pain the rear about the whole thing and of little help. I ended up being pretty disappointed in the way Hilton Honors and the Hilton Lima Miraflores decided to remedy the situation, but I wasn't going to let it ruin the start of a vacation.

However, after my trip was over, I received an invitation from the hotel to complete a satisfaction survey, and I let them know how disappointed I was with the whole check-in ordeal. I didn't expect anything to come of it, but a couple of days later I received an email from the hotel manager who had already contacted Hilton Honors and were in the process of setting things right. I thought that was an excellent bit of customer service and I am now a satisfied customer again. I won't ever get those 2 hours back, but it's nice to know that the hotel cares enough to follow up on issues and take care of them.

Room Tip: Ask for Executive lounge access
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 22, 2013
Dear meskin73,


First and foremost let me begin by thanking you for choosing Hilton Lima Miraflores for your visit to Lima. At the end of the day, it is our wonderful guests and their feedback that enable us to continually work to improve our guest service and satisfaction. I am sorry for any inconvience the confusion at check in may have created. I can only hope that you will allow us the opportunity to serve you again and provide you with the level of service and experience you expect. Thank you again for the feedback, it is truly appreciated. We hope to see you again soon.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
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Fredericksburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2013

The Hilton Hotel in Lima Peru, is a great place to stay in the Miraflores area. It's in a great location with plenty of restaurants, shopping, and site seeing. It is a fairly new hotel with state of the art rooms and great customer service. The executive lounge caters to your every needs. It's a must stay if you are in Lima Peru.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 9, 2013
Dear Russell P,


Thank you for your kind words. As a team we work very hard to make sure every guest feels the warmth of hospitality as Conrad Hilton envisioned when he opened his first Hilton property. We are ecstatic to hear that you enjoyed your stay and hope that we will have the pleasure of serving you again soon. Thank you again for the kind words.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 28, 2013

The General manager was kind enough to include her personal e-mail address in one of her responses to a guest's comments.
As we needed some special information regarding the hotel, we used the address to contact Ms. Laura Castagnini directly, this is now some time ago but we have never received an acknowledgement nor reply from her.
We believe we deserve the courtesy of a response whatever that may be........we will have to wait and see !

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
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HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 8, 2013
Dear clubclassfirst,


Please let me be the first to extend my sincerest apologies for any communication issues you may have encountered. We continually strive to make sure every guest, present past or future, feels well cared for valued and respected and would love the chance to correct the situation and to answer any questions or address any concerns you may have. To avoid any further inconvenience, if you would please be so kind, contact me via personal e-mail at Laura.Castagnini@hilton.com and write “clubclassfirst” in the subject. I will see to it that your questions and concerns are addressed and handled with the utmost urgency. Your satisfaction is paramount and we would love for you to experience the real Hilton Lima Miraflores customer service at its best. Again, my deepest apologize and I look forward to speaking with you soon.

Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
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Europe
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 28, 2013

Hilton Lima Miraflores offers not only fresh and modern accommodation, but also a perfect location in the beautiful residential district Miraflores within 40 min drive from the airport (with good traffic).

Our room was spacious and decorated tastefully with a slight hint of local traditions and design. The bathroom was spacious, beautiful and fully equipped.

The swimming pool and jacuzzi area on the top floor is nicely organised and medium spacious. Unfortunately the weather during our stay was foggy and a bit chilly therefore we had no chance to enjoy the roof area fully.

The gym next to the swimming pool is big enough to give the guests enough of privacy, provides several cardio vascular training machines and offers beautiful view over the town.

Worth mentioning is the staff: receptionists, room service and concierge were very helpful, friendly and attentive.

Hilton Miraflores was our first hotel during our stay in Peru. Overall impression was amazing here - we felt very much looked after, enjoyed nice meals, the hotel is comfortable and within walking distance to the beach and other sights of interest.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 9, 2013
Dear Sensula,


Thank you for your kind words. On behalf of the entire team, thank you also for choosing the Hilton Lima Miraflores, we are extremely happy knowing we were able to make your visit a memorable one. We are always trying to take our services to the next level and hope that we were able to exceed your expectations as well. I will be sure to pass your comments on to the team members as I’m sure they will be happy to know their hard work is appreciated. Hopefully when the weather is better you will have the chance to visit again so you can enjoy the rooftop the way it was meant to be enjoyed. Again, thank you for the great review.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 28, 2013

As a Diamond member, I received an upgraded room. I did not see the standard rooms so cannot compare, but our room was spacious, clean, and elegant. The bathroom was very nice.

The best thing about the Hilton Lima was the lounge access we received as Diamond members. The staff in the lounge was so kind and helpful, and the snacks and light meals were fantastic for traveling with kids.

The rooftop pool and hot tubs were lovely. We used them several times despite the chilly winter temps.

The Hilton is an easy walk to the cliff top and shopping areas on a very safe street.

I would definitely stay here if in Lima again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, July 9, 2013
Dear MoveOut,


Let me begin by saying thank you for choosing the Hilton Lima Miraflores and for your continued loyalty and patronage as a Diamond Hilton Honors member. Positive commentaries such as the one you were generous enough to provide, always serve to motivate us to continue to do our very best to provide every guest with the quality service they have grown to expect from a Hilton property. We are extremely happy to hear that you enjoyed your stay and we hope that you will visit us again soon. Thank you again.


Sincerely,
Laura Castagnini
General Manager
Hilton Lima Miraflores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lima Miraflores

Address: Avenida La Paz 1099, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 207 Hotels in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Lima Miraflores 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Hilton Lima Miraflores is ideally located in the heart of the Miraflores district, and within minutes to the vibrant Larcomar entertainment area, providing guests with recreational activities including shopping, theatre, museums, restaurants and parks. Our hotel combines traditional 18th century Peruvian architectonic elements with contemporary décor to create the perfect ambience while delivering the impeccable service demanded from corporate and leisure travelers. Our guestrooms are well-suited for those traveling on business or pleasure. include the Hilton Serenity™ Bed Collection, high speed wireless internet access, alarm clock with MP3 connection, in-room safe, mini-fridge and coffee maker with complimentary coffee. Our 50 deluxe rooms are located on the higher floors including details for offering a more comfortable. Our hotel features 44 well-appointed Executive rooms and 17 suites, all with access to the Executive Lounge and in room high speed internet. Our Lounge is an ideal place to simply relax, watch the news or catch up on emails. A complimentary breakfast, light lunch and dinner are offered daily, additional snacks and beverages are served throughout the day. Our Restaurant and Lounge feature an array of distinctive Peruvian-American fusion flavors, and provides the opportunity to taste the acclaimed Peruvian national cocktail: Pisco Sour. After a delicious meal, unwind with a refreshing beverage at the bar, which opens onto a terrace at street level, filling the space with natural light and creating a pleasant al fresco atmosphere. We offer 9 flexible meeting rooms, including a main ballroom that can accommodate up to 400 guests. Our hotel is adjacent to Daniel A. Carrion Convention Center which holds up to 1,000 attendees in their amphitheater and one block away from Casa Prado Meeting Center. We also provide a 24 hour fully equipped Business Center. ... more   less 
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