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“Poor service, dark rooms” 1 of 5 stars
Review of Hotel La Castellana

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Hotel La Castellana
3.0 of 5 Hotel   |   Grimaldo Del Solar St 222 | Miraflores, Lima 18, Peru (Miraflores)   |  
Hotel amenities
Ranked #88 of 207 Hotels in Lima
San Diego, California
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Poor service, dark rooms”
1 of 5 stars Reviewed December 13, 2009

We stayed in this hotel for 3 nights in late November. An early check-in had been arranged but when we arrived at the hotel, the front desk personnel denied any early check-in arrangements had been made. Staff was rude and the rooms were very dark and musty. Upon our return to LIma, we chose another hotel for our last 2 nights. I would not recommend this hotel.

  • Stayed November 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    17
    66
    61
    29
    9
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17
54
29
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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miami
Top Contributor
108 reviews 108 reviews
99 hotel reviews
Reviews in 80 cities Reviews in 80 cities
187 helpful votes 187 helpful votes
2 of 5 stars Reviewed November 30, 2009

Even though we had one of the better rooms...#15 with a huge balcony looking to the street ( a little noisy in the morning though)...I could not help to notice what is, in my opinion, very hard to find in Peru. Indifferent service!
After years of dealing with bland and obnoxious tour groups (which seem to compose 90% of the guests at this hotel), the staff has lost the interest to even try and be nice to the guests. Their interaction with the customers ranges from indifferent to indifferent and everything in between!
Again, we had to book at the last minute and all of the good places were booked solid...

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed November 24, 2009

I stayed here for 2 nights as part of a tour and agree with all that has been said earlier. I had 2 rooms and both were dark and quite loud although they were pretty well sized.

The included breakfast was very basic although you could pay for more.

The location is great, near the beach, a supermarket, some restaurants.

The staff on the desk were mixed. One guy was lovely and friendly and helped me out while the other guy grunted at me and seemed to be put out by my requests.

I would pay more to stay elsewhere in future.

  • Stayed November 2009
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2009

We stayed in this hotel for two nights in Lima in the beginning of our trip and one night at the end. The first room was #9. It was extremely dark (we wore our headlamps to see in our packs). The bathroom was not clean. The room had a overpowering musty smell. The smell was still in our clothing when we left. We had room #27 at the end of the trip. That room was better because it had two windows, however, the windows opened up to the street and it was noisy at night. The staff at the front desk was unhelpful and rude. I would not recommend this hotel to someone staying in Lima.

  • Stayed November 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uae
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2009

Average hotel, needs a makeover, rooms dark, service wasn't great, accidently left my black NZ jacket hanging in the closest when I left for Cusco, phoned the staff when I realized and they told me the jacket was with them and safe, but when I returned a week later they "couldn't find it" so I think one their staff decided to keep it. A sour note at the end of my Peru stay, disappointed with this hotel.

  • Stayed January 2009, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 21, 2009

We stayed a total of 2 nights at this hotel. We got room #10 which had an oversized king bed, a clean shower, and a huge window to the inner garden... The room was quiet and clean. The breakfast was good... no complaints.

Stayed September 2009, traveled as a couple
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Surrey, UK
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 7, 2009

We spent a total of 5 nights here over the course of two and a half weeks during July as part of a package traveliing round other parts of Peru.
This hotel looks very pretty from the outside and is well located but is in dire need of a make over and an attitude shake up.
The rooms are dark and musty (although the beds are big!) and have very little in the way of extras. One measly bar of soap is included and we had to go out and buy shampoo on our first night. Some of the rooms have hairdryers. Some don't. Ours was broken and the hotel couldn't/wouldn't find a working one. Someone else in our party had a broken shower and had to fix it themselves.
There is no lift and no one to help you with your bags if you happen to be on the second or third floor. There is no internet connection. The reception staff always appear to be very busy with paperwork and are singularly unhelpful.
Breakfast is very disappointing. There is a very small breakfast room and one waiter who rushes round trying to remember if he's served you or not. Differerent 'levels' of guests appear to be served different things.
Overall there must be hotels which are better value for money in Miraflores.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Castellana

Address: Grimaldo Del Solar St 222 | Miraflores, Lima 18, Peru
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#42 Business Hotel in Lima
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel La Castellana 3*
Number of rooms: 40
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Also Known As:
La Castellana Hotel
La Castellana Lima

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