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“Good class.” 4 of 5 stars
Review of Crowne Plaza Lima

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Crowne Plaza Lima
4.0 of 5 Hotel   |   Av. Benavides 300 - Miraflores Av, Lima 18, Peru   |  
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Ranked #25 of 207 Hotels in Lima
Arnhem, The Netherlands
Top Contributor
93 reviews 93 reviews
62 hotel reviews
Reviews in 55 cities Reviews in 55 cities
38 helpful votes 38 helpful votes
“Good class.”
4 of 5 stars Reviewed March 16, 2013 via mobile

2 nights in Lima and this is a very good place to stay. Beautiful and very spacious rooms. Including a huge bathroom with double jacuzzi and separate shower. Room is modern and all was great. Location. At mirafloris is convenient and nearby the lively parks and shopping areas. Will stay here again !

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review, April 24, 2013
Dear Guest:

Thank you so much for taking the time to review our hotel. I am pleased to know that you enjoyed your stay and specially our newly renovated rooms, which have been carefully designed thinking of our guests’ greatest comfort.

We hope to see you again soon and have the chance to show you our renovated Lobby!

Sincerely,

Ninoscka Ybazeta,
PR Director/Guest Relations
Crowne Plaza Lima
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237 reviews from our community

Traveler rating
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    92
    28
    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Jakarta, Indonesia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2013 via mobile

When i came, the hotel lobby had a renovation, but it doesnt bother me though, i just couldnt see how was the interior. The room is quite small but clean, the bathroom is clean, the breakfast buffet choice was fine but it was such a small room!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review, March 27, 2013
Dear Guest:

Thank you for staying with us. As you point out, we are undergoing renovations in our hotel, looking for a more modern look, and always taking into consideration keeping disturbances to a minimum for our guests.

We will be looking forward to your next visit so that you can stay in one of our newly renovated rooms, which we are sure you will enjoy.

Sincerely,
NInoscka Ybazeta
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Beijing, China
Top Contributor
304 reviews 304 reviews
60 hotel reviews
Reviews in 98 cities Reviews in 98 cities
236 helpful votes 236 helpful votes
5 of 5 stars Reviewed February 26, 2013

A lot of people have been giving this poor or bad reviews. I would like to say otherwise. I was here as a Platinum rewards member and I thought that the hotel was great. The room was clean and very spacious. The staff was helpful. They gave us a free welcome drink and I had an excellent breakfast. I think this hotel will only continue to improve once the construction finishes.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review, March 27, 2013
Dear Guest:

I am pleased to know you had a wonderful time with us. Thank you so much for taking the time to review our hotel. Our staff goes the extra mile to deliver great service and it is something we take great pride in.

Our renovations are almost done. We will be looking forward to your next visit so that you can enjoy our more modern and innovative look.

Sincerely,
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Perth, australia
Top Contributor
76 reviews 76 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed February 6, 2013

The front entrance looks great, the rooms are very old and need upgrade.

After 3 complaints about the leaking air conditioner I gave up and allowed it to continue to leak on the floor. This was probably not the first time it had leaked as the room was smelly and damp. The trip out of the room became a trip under a waterfall and the nights sleep was a choice between very humid and hot or disturbed by the sound of dripping water.

This is a noisy city and the windows of the hotel do not help keep the noise out.

This is an expensive hotel and not worth the money. Do your self a favor and look elsewhere.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Lima, responded to this review, February 21, 2013
Dear Peter C,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. For this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
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Roanoke, Virginia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed December 20, 2012

I am a IHG-Priority Rewards Platinum Member. I have traveled extensively overseas and have stayed at many IHG properties. I have never been treated like this at any other hotel. I was traveling with family and was asked to present photo IDs for each member, including my children. I did not have these available and was treated very poorly. They asked lots of personal questions that had nothing to do with my registration. When we arrived at 2:30 p.m. we were told room assignments had not been made and were asked to return later. No one helped with luggage, the employees were standing around just staring at us. My children, who are easy to please, commented that they didn't feel comfortable even staying. If you want good service with a hotel that treats you right, look elsewhere. There are plenty of options in Lima. If you have to stay here, make sure you bring plenty of ID's for every family member, even your children. After the interrogation you'll hopefully enjoy your stay!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Lima, responded to this review, January 11, 2013
Dear PeruTravelFamily,

Thank you so much for taking the time to leave us your feedback. As a Priority Club Rewards Platinum member we greatly appreciate your loyalty to our brand and hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 13, 2012

This Hotel was in a great area of Lima near a bunch of bars and restaurants and close to the ocean. The rooms were good size and it was very comfortable. The staff was very helpful and super nice. The restaurant at the hotel was decent but overpriced, with all the choices around I would not eat there.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this review, May 14, 2013
Google Translation
Estimado Huésped:
Gracias por sus comentarios. Estos nos ayudan a seguir mejorando cada vez más nuestra atención y servicio. En este momento estamos culminando la remodelación de nuestro Lobby para ofrecer un producto más moderno que supere sus expectativas. Esperamos su siguiente visita para que pueda disfrutar nuestros ya remodelados Bar y Restaurant.

Cordiales saludos,
Ninoscka Ybazeta
Directora de Relaciones Públicas / Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jacksonville, fl
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 30, 2012

The most comfortable bed in Peru. Front desk made me feel like I was a queen. After traveling all morning and missing a connection in Lima found myself looking for a place to stay over night. Crown Plaza was perfect, the bed was so comfortable I didnt want to leave in the morning. The energy from the woman at the front desk lifted my spirits. Nice open business center, bar and restaurant.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lima

Address: Av. Benavides 300 - Miraflores Av, Lima 18, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Lima
#16 Luxury Hotel in Lima
#19 Romantic Hotel in Lima
#33 Family Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Lima 4*
Number of rooms: 96
Official Description (provided by the hotel):
Now with a new image. Magnificently suited for business and pleasure, the Crowne Plaza Lima Hotel is centrally located in the heart of the financial, commercial, cultural and tourist district of Miraflores. Minutes from tourist attractions, beaches and recreational areas, as well as some of Lima s best restaurants. We are proud to offer 43 comfortable guest rooms with over 25 square meters of space. Our 44 suites, with over 66 square meters are the perfect getaway for business and leisure travelers. Our Executive Suites, are elegantly decorated and equipped with the ultimate technology. Guests staying at our Club Floor suites, enjoy upgraded room amenities, as well as complimentary access to our Executive Lounge. The Executive lounge offers breakfast and afternoon drinks and canapes. Our Executive lounge also offers a work station with complimentary Internet access. We look forward to welcome you to your home in Lima. Let us Pamper you with our personal and excellent service at the Crowne Plaza Lima. ... more   less 
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Also Known As:
Crowne Plaza Lima Hotel Lima
Lima Crowne Plaza

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