We are SPG members and booked a Romance Package (yes you can still have romance when you are older!) which consisted of Classic Sea view, sweet sleeper bed, high speed Internet for a fee, turndown service, newspaper, full american breakfast plus a bottle of wine and cheese plate in room once per stay. Even though they (that is their computer) had sent a couple of e-mails telling us how much they were looking forward to us staying with them when we arrived the reception had no idea that we had booked a special package with the inclusions. In fact I don’t think that she knew the hotel offered such a thing. After discussions with, I suppose, her supervisor we were assured that all was fine.
The room was large and on a high level but no sea view because of the constant fog that we found out blankets Lima this time of the year, and no surprise that there was no cheese and wine awaiting us. After three phone calls and a visit to reception to see the duty manager, who of course could not be found, a gentleman on reception, I am sorry but I can’t remember his name, promised that the missing treats would appear the next day which they did, many thanks to him if he ever reads this.
I know that South America runs on tipping but we were blown away to be ASKED for a tip by a waiter at breakfast when it was a buffet breakfast and we had served ourselves – he should have been giving us a tip! The hotel had two restaurants the standard lobby all day affair and a Gourmet Restaurant serving Peru specialties which we were looking forward to trying on our last evening in Lima. Can you believe it but it does not open in the evening for dinner only lunchtime.
The hotel itself is large and sole less with a “seen better days” feel to it. You can get the feel of the place as you arrive and see the finger marked front glass doors, no one seems to care. If this was a similar hotel in Asia the doors would be spotless. No thanks would not stay here again.
16 Reviews
4 Reviews
13 Reviews
12 Reviews





Rooms
Location
Value




