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“Second time” 4 of 5 stars
Review of Sheraton Lima Hotel & Convention Center

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Sheraton Lima Hotel & Convention Center
4.5 of 5 Hotel   |   Paseo de la Republica 170, Miraflores, Lima, Peru   |  
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Ranked #37 of 202 Hotels in Lima
Fort Lauderdale, Florida
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
“Second time”
4 of 5 stars Reviewed November 3, 2013 via mobile

Good location to explore Lima. In the city center area. There is a shopping mall behind hotel, so you have Starbucks, supermarket, etc.
This is mi second time here and will use again on my future trips.

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, November 5, 2013
Dear Guest,

We appreciate you taking the time to post such positive experience. It is great to hear that you enjoyed your stay with us

Thank you for your comments and we look forward to welcoming you back soon.

Cordially,

Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

I stayed at this hotel in February during summer season in Peru. The hotel is nice and safe but there are a couple things that might make me think twice about staying there. First it was far from all the fun in Miraflores. Second was that I was wrongly charged for something missing from the minibar when in fact I didn't go anywhere near it. If I can get another good deal again at the hotel I would probably consider staying there again.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, October 31, 2013
Dear Guest,

Thank you for your review and for your time.
We are deeply sorry for the wrongly charged for something missing from the minibar. You can be sure that we have taken the corrective actions in order that this kind of situation will not happen again.

We look forward to welcoming you back soon.

Cordially,

Wilma Maria Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Top Contributor
114 reviews 114 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 26, 2013

A decent hotel next to a decent mall. Considering this is a Sheraton, a staff at the fitness center did not understand English and was not able to assist until the next day when the query was easily understood by another staff. Likewise another staff that took us to our room with our bags did not understand English as to whether the fan works as a heater or air conditioner. We have to sort it out ourselves. Reception was fairly good and we were offered welcome drinks and a card for unlimited coffee for our stay. This was cool as there was no coffee maker in the room. Getting the free coffee was a breeze till the 2nd day when a waiter at the cafe told us we were entitled to only ONE coffee per day. We laughed and said he must be joking as we were told as much coffee we needed by reception. He reluctantly agreed.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Sest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, October 31, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Please accept our apologies for not have reached your expectations. You can be sure that staff who do not understand English, is studying now, in order to improve the quality of our service and consequently will be able to assist better to our guests.

Once again sorry for the inconvenience and we hope to see you soon.

Cordially,

Wilma María Arévalo
Director of Guest Sest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2013

We used points to stay at this property, and as a SPG Gold member I was upgraded to their best suite. The hotel is located within walking distance to Plaza De Armas, and they offer a free shuttle to Miraflores. As a SPG Gold member, I had access to the lounge which had a great breakfast spread and also served evening snacks. There is a mall besides the hotel which have a few dining options if you do not want to eat at the hotel. The hotel bar is pretty good and carries a good variety. Staff too was very friendly. All in all, we enjoyed our 3 night stay at this hotel and would definitely recommend the hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, October 23, 2013
Dear Guest,

Thank you for your great feedback you gave us know through Trip Advisor. We enjoyed Reading all details you wrote. Receive such positive comments are very important for us.
Once again, thank you and we hope you can visit us soon.

Cordially,

Wilma Maria Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Top Contributor
72 reviews 72 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 2, 2013

I rate this property a three-out-of-five, but an extra point for the outstanding benefits offered to this SPG Gold member.

The hotel’s lobby is spacious and welcoming. Check-in was friendly and easy. I checked-in late at night, so the hallways of the hotel, which are lit mainly by skylights, were pretty dark, which was a little surreal. The room was pretty standard, clean, and roomy enough. The location is just a ten-minute walk from old Lima; Mira Flores is further afield, about fifteen minutes by car, and there is a complimentary shuttle offered four or so times per day.

For me, I was particularly impressed by the benefits offered to SPG Gold Members, benefits that went beyond what the program dictates they are required to offer. I was given access to the club lounge, which was quite excellent, with a full breakfast, as well as afternoon and evening food and drinks, alcoholic and not. I was also given vouchers for a complimentary drink in the bar, as well as a complimentary coffee or tea in the hotel’s restaurant. I didn’t get to make use of all that I was offered, but I appreciated having the opportunity. Other reviewers seem to indicate similar treatment, so I don't think my experience was uncharacteristic.

The only issue I had with the room is that it became pretty warm and stuffy. The balconies have been sealed, so there is no chance to let in any fresh air. The ventilation system is master-controlled and is either pumping heat or cool air, so the guest is a bit at the mercy of that. This made it a bit difficult to sleep.

This property is certainly in the top half of the Sheratons I have stayed at just in general, and ranks at or near number one for its treatment of SPG Gold members. Since some hotels do very little to recognize mid-tier elites, I think this deserves recognition. I recommend this property.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, October 4, 2013
Dear Guest,

Thank you for the great feedback you have provided us. We were delighted and it's very nice to hear you received an excellent service as you deserve.
It's very important for us to make every guest feel special.
Once again, thank you very much for your comments and we hope to see you soon in the near future.

Cordially,

Wilma Maria Arevalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, England, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 21, 2013

The hotel is ok, the rooms were very dated and rough round the edges with very poor lighting. The lobby and staff are good and the breakfast was good. I arrived at 5AM and paid for an early check in and they had a room ready for me straight away, which was much needed after a long flight.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, September 23, 2013
Dear Guest,

Thank your for your review about your experience in our hotel. We are sorry that you stay in our property did not meet your expectations. Regarding the rooms, at the moment we have completed the renovations of the 85% and we will continuing this process.

We hope to have the opportunity to welcome you again and offer a completely remodeled room.

Ccordially,

Wilma Maria Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 19, 2013

Staff was excellent, get to know the doormen, they know all there is to know about the hotel and the Lima area. They also made sure we got the nicest taxis at the lowest cost. Can not say enough good about our time at the Sheraton Lima. Will be staying again on my next trip to Peru.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, September 23, 2013
Dear Guest,

Thank you for taking the time to post such positive comments regarding your stay in our hotel. I really appreciate all the details you wrote.
Once again, thank you and we hope you visit us again in the near future.

Cordially,

Wilma Maria Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lima Hotel & Convention Center

Address: Paseo de la Republica 170, Miraflores, Lima, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Lima
#23 Luxury Hotel in Lima
#28 Romantic Hotel in Lima
#34 Business Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Lima Hotel & Convention Center 4.5*
Number of rooms: 431
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Also Known As:
Sheraton Lima Hotel Lima
Sheraton Lima Hotel And Convention Center
Lima Sheraton

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