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“Best choice in Lima” 5 of 5 stars
Review of Sheraton Lima Hotel & Convention Center

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Sheraton Lima Hotel & Convention Center
4.5 of 5 Hotel   |   Paseo de la Republica 170, Miraflores, Lima, Peru   |  
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Ranked #29 of 196 hotels in Lima
Palma de Mallorca, Spain
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Best choice in Lima”
5 of 5 stars Reviewed December 22, 2012

I have stayed in quite a lot of Starwood properties around the world, but I have to say, this is the BEST property I have stayed at.

The location is near the Business Centre, but offers a free shuttle to Miraflores, so it is really easy to move from the hotel and the centre.

The check in was efficient and quick, and they offered me a free upgrade in the club level, a welcome cocktail and a daily tee or coffee. Maurizio, the bellboy helped me with the luggage, and at the same time, explained us all the facilities in the property, services, etc, in a detailed, friendly and natural way.

Breakfast service was perfect, looking for details, quiet and quick. The shuttle service set us in the different places that were on his way, which were better for us.

The service, the people, every person at the hotel, was so friendly and passionate in the service they were doing, I was just surprised. You did not have the feeling to be in a such big hotel, but in a little guesthouse where everybody know each other.

I have spoken with people from Lima, and they all said the Sheraton Lima was famous of being the best hotel of Lima. And it is so.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Service and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, December 26, 2012
Dear Sirs,

Thank you for your great feedback and taking the time to post such positive comments regarding your stay in our hotel.

It is a great pleasure and we are very happy to know that you enjoyed the service received and our facilities during your time in our property.

Once again thank you and we hope to see you again in the near future.

Sincerely,

Wilma María Arévalo
Director of Guest Service and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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netherlands
Top Contributor
103 reviews 103 reviews
81 hotel reviews
Reviews in 71 cities Reviews in 71 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 6, 2012

In downtown area, not close to best restaurants. A little dated hotel, but rooms, beds all ok. Reception and concierge staff very professional and courteous. As gold member upgraded to club floor. Food is ok, but only if necessary eat here. Lima has fabulous restaurants.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, December 12, 2012
Dear Sirs,

Thank you for your feedback and taking the time to post your comments. It was really nice to hear that Front Desk and Concierge staff were professional and corteous.

Thank you for your preference and we hope to see you in the near future.

Cordially,

Wilma María Arevalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 6, 2012

This is obviously an old hotel that has seen better days. The lobby and restaurants show this very clearly. However the room was a great surprise. It looks like it has been renovated and it is very clean and very new inside. One bad thing about the room is that i could hear the person next to me yawning and talking.

The breakfast is bad. Let me tell you that it was one of the worse i;ve experienced in a Latin America hotel. There is a lot of choice in the buffet but somehow the presentation and the taste doesnt make the cut. Also my room was overlooking the highway and got really noisy at daytime.

Reception and concierge are very polite!

It is in a very central location and connects directly to Real Plaza which has everything you would want to buy or eat.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, December 12, 2012
Dear Sir,

Thank you for taking the time to let us know your experience through Trip Advisor.
I appreciate your feedback and I do apologize for not have reached your expectations. Regarding your comments, please be informed that we are remodeling our hotel. At this moment, for example, we are renovating the elevators and we will continuing with other areas in order to offer a high quality standard to our guests.

Thank you so much for staying with us and we hope to welcome you soon.

Cordially,

Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2012

The staff is friendly, the rooms are clean and the location is alright for exploring the city. It's easy to walk to surrounding attractions and relatively inexpensive to get to popular neighbourhoods (such as Miraflores) in taxis hailed from the street in front of the hotel.

Room Tip: Rooms on the top floor (18) give you a superb view of the city
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, November 29, 2012
Dear Sirs,

Thank you for your feedback and taking the time to post your comments.
We were delighted to know that you spent a nice stay in our property.
We hope to welcome you in the near future. Thank you again for your review.

Sincerely,

Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed November 20, 2012

Shower scalded both my wife and myself....

Pros:

1) Front desk staff excellent
2) Excellent breakfast

Cons:

1) Shower will scald you with a sudden change of hot water (Not even a 1-star motel will do that)
2) Noisy (traffic)
3) Bed sheets come off (not fitted sheets)

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, November 29, 2012
Dear Sirs,
Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. I do apologize for the inconveniences you had and you can be sure that we are taking the corrective actions in order that those kind of situations will not happen again.
We hope to have the opportunity to welcome you again in the near future.
Sincerely,

Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Connecticut
1 review
5 of 5 stars Reviewed November 20, 2012

Traveled to Peru the last two weeks of October and had the pleasure to stay at this very well run Sheraton in central Lima . Upon our arrival a very professional and curtious Jesus at the front desk made our stay even more memorable by upgrading me and my friends to the club floor with complimentary breakfast and club lounge access (great). All the front desk staff including porters an doormen were excellent . Needless to say I will recommend this hotel to all my friends,and will make it my destination on my next visit.
Lino from Bethlehem ,CT

p.s great free shuttle service with Luis and others to Larcomar,Miraflores

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, November 21, 2012
Dear Sirs,

We read your review and we are delighted to know that you had a wonderful stay in our hotel. Thank you for your great feedback and taking the time to post your comments. Is was nice to hear that Jesus at the Front Desk made that your stay even more memorable.

We hope to see you again soon.

Ccordially,

Wilma María Arevalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, California
Top Contributor
85 reviews 85 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed for 4 nights and happy with the accomodation and service at this hotel. The location is in a busy area of Lima. Right across is the Justice Palace so police presence is huge in the hotel's front entrance and vicinity. There is a park nearby and a shopping mall. The mall is OK with numerous fastfood and restaurant, a movie theatre and supermarket. No high end retailers so a trip to Larcomar or Miraflores is nice for shopping therapy. There is a free shuttle to Miraflores. The staff are all friendly and hospitable. Although it is in the downtown area, I feel very safe staying in the hotel.I would stay at this hotel again for the upgrades and service.
Highlights:
I arrived at 9:30 am and was allowed early check-in. It was a great start to my stay especially after a long red eye flight. Hotel is clean, rooms are maintained well with comfortable bed and a lot of space, fully stocked amenities (soap, shower gel, slippers, robe, vanity kit, sponge, etc., generous supply of free water (3-4 bottles/day), quick room service or housekeeping, quiet floors even though the hotel appears to be full, shopping arcade with direct access to hotel elevator, security and police presence, upgrades and friendly club lounge, housekeeping, security, bell man and front desk staff. Ample breakfast selection at restaurant and club lounge.
Could be better:
Check-out was slow. It took about 20 minutes to check-out even though I was the only one checking out at that time.The staff was pleasant and polite but could have been more efficient or work with a sense of urgency.

Room Tip: Club Floor is very quiet or any room above 16th floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review, November 21, 2012
Dear Sirs,

Thank you for your great review you let us know through Trip Advisor.
It's great to hear that our guest enjoyed their stay in our hotel.
We look forward to welcome you in the near future.

Cordially,

Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Lima Hotel & Convention Center

Address: Paseo de la Republica 170, Miraflores, Lima, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Lima
#19 Luxury Hotel in Lima
#27 Romantic Hotel in Lima
#28 Business Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Lima Hotel & Convention Center 4.5*
Reservation Options:
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Also Known As:
Sheraton Lima Hotel And Convention Center
Sheraton Lima Hotel Lima
Lima Sheraton

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