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“A good experience” 4 of 5 stars
Review of Melia Lima

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Melia Lima
4.0 of 5 Hotel   |   Av. Salaverry, 2599 | San Isidro, Lima, Peru (San Isidro)   |  
Hotel website
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Hotel amenities
Special Offer
up to -15% MeliáRewards
Ranked #27 of 207 Hotels in Lima
Certificate of Excellence 2014
Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“A good experience”
4 of 5 stars Reviewed February 10, 2014

We stayed at the Melia Lima for several nights, but one night at a time as we were only in Lima between side trips. While it does not have the setting of some of the Miraflores hotels, we were very satisfied with our experiences. Check in was good when we arrived very late one night. Our room was very comfortable. The buffet breakfast was particularly good, one of the best I have had at a hotel.

We would be happy to stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, February 11, 2014
Dear Richard

Thank you so much for all of your lovely comments

Melia Hotels International is a company who has the firm purpose of giving our guests an excellent service with responsibility and sustainability, so for us to be helpful is not a job, is a way of life that gives us strength.
We look forward to having the opportunity of being of service to you in a near future.

Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manassas, Virginia, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 4, 2014

I expected Melia to be outstanding. The minute I walked in, (9:30pm) the staff seemed more interested on their personal agenda. They were not friendly. When I got to my room, my bed essentially took up all the space. The décor is noticeably old. The staff here are pompous, perhaps because they won the trip advisor award. Well they need to pull their heads out of the sky and take a look around. The breakfast staff were nice however. As well as Juan Carlos the concierge. But despite their good attitudes, not even a free stay would convince me to come back.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, February 11, 2014
Dear Rose

Thank you for entrusting us with your comments which help us to improve our
day-to-day customer service. Your feedback is very important to us
and we will follow your case carefully
Sorry if your stay did not turn out as you hoped it would.
If you send an email to calidad.melia.lima@melia.com
we will respond to your comments or suggestions
as soon as possible. Many thanks
Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia
Top Contributor
126 reviews 126 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 28, 2013

Stayed one week in December for a Business trip. It is a good hotel for business, there is no tourist attraction close it, but can reach by taxi most of the place in 20 to 30 minutes. Friendly staff, good breakfast.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, January 7, 2014
Dear Luiz

Thank you very much for taking the time to provide us with your commentary regarding your recent stay at Melia Lima Hotel.
Your feedback is very important to us.
We will be looking forward to welcoming you back at the Meliá Lima Hotel in a sooner future.

Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

I stayed a hundred times at this hotel, perhaps more, over the last twelve years. And I still enjoy it every time I go to Lima on business. These are simply the best people I ever met in a hotel. And I travel intensively (alas!). Treat yourself to The Level to enjoy the exclusive lounge but no matter what, you will be pampered. Breakfast is awesome, rooms are immaculate and did I mention how amiable and efficient everyone is. I can only wish there were more hotels like this

Room Tip: The hotel sits at a busy road intersection and it can be noisy if you open the windows. Rooms at the...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, December 23, 2013
Dear Guest

Thank you so much for all of your lovely comments

Melia Hotels International is a company who has the firm purpose of giving our guests an excellent service with responsibility and sustainability, so for us to be helpful is not a job, is a way of life that gives us strength.
We look forward to seeing you soon.

Sincerely Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
68 hotel reviews
Reviews in 42 cities Reviews in 42 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed December 8, 2013

This hotel was probabaly very nice 10+ years ago but it seems to have been neglected and appear worn, tired and dirty.

My room was a good size however stained carpets and furniture, mould in the bathroom and nail clippings in the carpet all added to the general poor state of the hotel. The beds were uncomfortable and certainly not to the standard of the other big chains who have focused on their beds over the last few years. The front desk staff were very pleasant and the christmas tree was nice.

Equally alarming was a charge of Soles78 (approximately US$30) for 1 local call to my office in Lima about 4 blocks from the hotel. I don't mind paying for local calls in hotels and acknowledge that frequently they will load on the fees but this was bordering on the corrupt. I refused to pay and filled in the relevant forms. Again the staff were very good with this complaint.

Location is just ok - it seems to be on the borders of San Isidro and Mira Flores. If you plan to stay in Mira Flores then try for a hotel closer to the tourise areas.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, December 11, 2013
Dear Guest

Thank you for entrusting us with your comments which help us to improve our
day-to-day customer service. Sorry if your stay did not turn out as you hoped it would.
Your suggestions are very important for us and we will make some changes soon.
On the other hand, it`s good to know that our staff could give a solution to every problem.

Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orinda, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 7, 2013

We had a long layover in Lima and needed a place to rest. This hotel came up on Hotwire as a 4 Star hotel so we choose to stay here.

The hotel was nice enough, however, I would rate it more like a 3 Star. Staff is friendly and speak english well enough. It is only about 20 minutes from the airport and the rooms were very clean and comfortable and served its purpose. Nothing really in walking distance from the hotel except a few banks and fast food restaurants.

Small outdoor pool, fitness room and spa.

If you can get under a $100 a night then this hotel is probably ok.

If I was to stay longer I would choose a hotel closer to the Miaflores district.

Room Tip: The street is busy and load so choose higher up room or one facing away from the main streets.
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, December 11, 2013
Dear Guest

We appreciate having taken a moment of your time to share your experience at Meliá Lima with other Tripadvisor users. Thank you for entrusting us with your comments which help us to improve our day-to-day customer service.

Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota
1 review
4 of 5 stars Reviewed November 12, 2013

The experience was nice, unfortunately i was not able to use all the facilities... nice, warm, good environment... little bit expensive regarding other hotels with same or more facilities worldwide...

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review, November 20, 2013
Dear David

Your feedback is very important to us.
Thank you for entrusting us with your
comments which help us to improve our
day-to-day customer service.
We will be looking forward to welcoming you back
at the Meliá Lima Hotel in a sooner future.

Sincerely Yours,

Susana Tamayo
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Lima

Address: Av. Salaverry, 2599 | San Isidro, Lima, Peru
Phone Number:
Location: Peru > Lima Region > Lima > San Isidro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Lima
#11 Business Hotel in Lima
#18 Luxury Hotel in Lima
#23 Romantic Hotel in Lima
#26 Family Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Lima 4*
Number of rooms: 185
Official Description (provided by the hotel):
The Meliá Lima is located in the residential & financial area of San Isidro. It is the 5* Hotel closest to the International Airport "Jorge Chávez". The International Pacific Exhibition Center, the historical center of Lima and the commercial & leisure district of Miraflores are close by. ... more   less 
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Also Known As:
Melia Lima Hotel Lima
Sol Melia Lima
Lima Sol Melia

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