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“2 Week Business Stay” 5 of 5 stars
Review of JW Marriott Hotel Lima

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JW Marriott Hotel Lima
4.5 of 5 Hotel   |   Malecon De La Reserva 615 | Miraflores, Lima, Peru (Miraflores)   |  
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FREE Wi-Fi
Ranked #1 of 207 Hotels in Lima
London, United Kingdom
1 review
“2 Week Business Stay”
5 of 5 stars Reviewed February 17, 2014

Excellent venue and location by the beach. The hotel is an a safe area so is suitable for all.
The food and drink are of high quality and the facilities are excellent. The staff can speak English and are extremely helpful and polite. The outdoor Pool is very popular and can be busy, however the gym is fantastic and is fully stocked with all the latest weight and CV machines.

In summary 5 out of 5 from me.

Room Tip: Sea view rooms are worth paying extra for.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 20, 2014
Dear Richard,

We appreciate your taking the time to posting your comments!! Thank you!! We are very pleased to hear how much you enjoyed your stay in our hotel. Your point of view about the safety is very important. Undoubtedly our unique location is a great feature all our guests enjoy very much. Thank you for your comments about our food and beverage offerings, as well as for your kind words of recognition in favor of our staff members. Please come back, we are at your service and look forward to personally greeting you next time!

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,595 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
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English first
Lima, Peru
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 15, 2014

This Valentine's Day we were given a gift of a night at the Marriott by the director of our organization. He is an Elite member who travels extensively and enjoys treating those of us leading offices around the world with nights at various Marriott's from Singapore to London to Sao Paulo etc. He reserved for us a Prime Ocean View room with a king bed and as using his status for us to have complimentary access to the Executive Lounge. When we checked in at 4:00pm we were told that they did not have an ocean view room with a king bed and that we would have to take two double beds and that as well we would have to pay extra for lounge access, we were also told that they would charge us for the bill and would not use the card used to make the reservation . So we checked in and got to our room and I sent a message to my director who had booked and paid for the room. He let me know about 2 hours later that he had called multiple times and that no one was answering the phone in reservations and that in every case all around the world where he booked there was never an issue with his paying the reservation without being present and that they would honor his status in giving his guests his benefits of internet and lounge access.

The night was a long one with very little sleep for my wife and myself. We laid down at 12:00am and found it very hard to sleep in the double bed together. We awoke multiple times to adjust the thermostat which was either hot or cold but never in between and were even awoken by noise in an adjoining room at around 4:00am which I couldn't believe that the walls would be so thin.

At check out today, we were charged for the room, lounge access, and had to wait in line for 20 minutes to check-out as the reception was understaffed. Overall our director has said he will never book in this particular Marriott again and we will not be recommending it to visitors. The reservations desk even had the audacity to say that when my director called the night before they were very busy so they could not answer the phone. Just a disgrace! What was supposed to be a great gift of rest and relaxation for us as a couple turned into an expensive sleepless night and a next day of back and neck aches.

We would not recommend this hotel if service is important to you. Yes, its has a nice view and location, but for a 4 star Marriott with a Trip Advisor award next to the desk where the reception tells me he is too busy to answer the phone, well that seems pretty pathetic for just the view.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 18, 2014
Dear Matt,
Thank you for taking the time to share your comments about our hotel. Being our goal the search for excellence as well as exceeding our customers’ expectations, we very much regret we have failed in both objectives with you. Beyond any explanations we can come out with regarding the unfortunate incidents you and your wife went through the past Valentine’s Day; the single fact that one of our guests was not satisfied while in our hotel is a huge concern for us. Please allow me to apologize for each and every detail which did not work properly to make your experience a wonderful one. We are very sorry for all the inconveniences you experienced, which are in any way representative of the quality of product and service we regularly offer to all our guests.
Please do come back and give us another opportunity to show you all we have to offer to you!
Thank you for bringing all those issues to our attention. We have a very important opportunity here to ensure that incidents of the nature described by you are not repeated in our property.
Again, thank you very much,

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 14, 2014 via mobile

This is a very nice hotel, near a rocky beach in Lima, Peru. The hotel is a typical top level Marriott, with a very nice concierge room and exceptional customer service. It's located close to Kennedy Park, which is similar to Central Park in New York City. Staff are great at helping make plans and reservations

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 18, 2014
Dear Ruth

We appreciate your fantastic comments! Our main goal is to exceed our customers’ expectations. It is true that our great location is a unique feature our hotel has for the enjoyment of all our guests and customers. Thank you for your kind recognition of our service staff.
We hope you can come back soon and give us again the privilege of hosting your visit to Lima.

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2014

We actually are staying at another great nearby hotel, but have been visiting the JW also each day. Do not miss Maycol and Luisiana at the JW Lounge. They are amazing. The service is friendly and they can give you great food, drink, and shopping advice.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 18, 2014
Dear James,

Thank you so much for taking the time to share your wonderful comments. We appreciate your kind recognition about our attentive and helpful staff and also for our Food and Beverage options.
Again, thank you!!

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 14, 2014

I had to make a local call in Lima. Local calls are usually free at all the nice hotels I have stayed at. I contacted the front desk to transfer me to the Miraflores hotel where other members of my party were staying. We chatted for about 30 minutes planning out a few things. When I got my hotel bill, they hit me with a huge outrageous telephone charge... I HATE IT WHEN NICE HOTELS SOUR THE EXPERIENCE IN THE END OVER SUCH SMALL THINGS!!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 17, 2014
Dear Guest,

Thank you very much for taking the time to share your comments about our hotel, as well as for your compliments. We are sorry for the perception you have regarding your experience as we always strive and look for ways to exceed our customers’ expectations. Unfortunately we did not do it this time for which we extend our sincere apologies. We hope we can welcome you back any time soon. Again, thank you.

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

I just wanted to share with others my wonderful experience staying at the J.W. Marriott Hotel in Lima. Every one from the Front Desk personnel, Bell Men, to our wonder house keeper Jessica Pipe, were extremely attentive and courteous.

The buffet was great in the dinning room with so many choices of different items. I would highly recommend anyone visiting for business or pleasure to stay at this wonder beach side hotel. If you are a member of J.W. Marriott frequent users program, the lounge at the 24 floor is a special treat for one of the best views of the Mira Flora bay.

Room Tip: Ocean Views are the best
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 17, 2014
Dear Lee,

Thank you very much! We appreciate your fabulous comments and your time to share with us your appreciation of our product and service. Our great location truly makes it for all our guests. Thank you for your kind recognition of our staff as well as for our Food & Beverage offerings. Rest assured we always look for ways to exceed our customers’ expectations! Again, thank you very much and hopefully we will welcome you back very soon!!

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

We spent 2 week all around Lima and this was a great respite. The staff is very courteous, knowledgeable and very willing to assist in any way. Clean, modern, great view. we loved it. Internet in room is expensive, but is free in lobby! Oh well! would definitely stay again.

Room Tip: we stayed in 814 (corner room all glass) and it was beautiful.
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, February 15, 2014
Dear Guest,

We appreciate your fantastic comments and the time you have taken to share with us your appreciation of our product and service. It is indeed very rewarding to hear opinions about our staff, our most valuable asset! Rest assured we always look for ways to exceed our customer expectations! Please stay with us again when you return to Lima,

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Lima

Address: Malecon De La Reserva 615 | Miraflores, Lima, Peru
Location: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Lima
#1 Business Hotel in Lima
#1 Luxury Hotel in Lima
#2 Romantic Hotel in Lima
#2 Family Hotel in Lima
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Lima 4.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Jw Marriott Lima
Marriott Hotel Lima
Marriott Lima
Lima Marriott

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