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“A great hotel with excellent location” 5 of 5 stars
Review of Hotel Estelar Miraflores

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Hotel Estelar Miraflores
4.0 of 5 Hotel   |   Avenida Benavides 415, Lima, Peru   |  
Hotel amenities
Ranked #42 of 202 Hotels in Lima
Guatemala
Top Contributor
78 reviews 78 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“A great hotel with excellent location”
5 of 5 stars Reviewed April 9, 2013

THe rooms are very comfortable, it is located in the center of Miraflores, so you are walk distance from shopping centers and night life and close to the beach.
The service and food was really good.
Definetely recommend this hotel if you stay in Lima

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, Gerente at Hotel Estelar Miraflores, responded to this review, May 2, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay at Estelar Miraflores. We are very pleased to read your review and learn that you enjoyed your time with us. We appreciate your comments which are very important to us. We certainly look forward to welcoming you back next time.

Hugo Avila
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Judsonia, AR
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

This hotel is definitely a 5star hotel. I got the king suite and I highly recommend this. It has a sauna in the room as well as a jacuzzi tub.
Had a bottle of wine I'm the room and a top notch restaurant on the top floor. The food is just amazing! Highly recommend the desserts.
Our weekend stay was perfect and I can't imagine a better stay. At breakfast one morning we had pineapple juice at the table and our waiter said he didn't like the looks of it and freshly squeezed us two glasses!
You will not be disappointed in your stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, General Manager at Hotel Estelar Miraflores, responded to this review, April 9, 2013
Dear guest

Your opinion is very important for us, I´m glad you enjoy our service and our room quality. We keep on working hard to provide our guests an excellent experience during their stay We are so glad to hear in the Estelar Miraflores exceeded your expectations and you had a pleasant stay with us.

Thank you for let us know your experience, I hope you stay again on your next visit to Lima.


Hugo Avila
General Manager

 
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San Diego, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 25, 2013

This hotel was nice, and the staff was friendly. We had a great view of the city and the ocean from our room. The location in Miraflores was cool, and we felt totally safe. The bar and restaurant were excellent.

If you're going to Lima, this is a nice place to stay. We weren't wild about Lima, though, so we wouldn't be going back. The city is just big and dirty.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, General Manager at Hotel Estelar Miraflores, responded to this review, April 9, 2013
Dear Guest,

Thank you for the positive comments regarding your recent stay with us at the Estelar Miraflores. We are so glad to hear that the hotel exceeded your expectations and you had a pleasant stay with us. We look very forward to welcoming you back for your next visit.

Hugo Avila
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

The beds are too soft for my liking , but otherwise great service and food. the views from my room and the bar are stunning.
Julio, the bartender on the 21 floor bar makes the best pisco sours in town…good man.
can't beat the location.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, General Manager at Hotel Estelar Miraflores, responded to this review, April 1, 2013
Dear Guest,

Thank you very much for your comments they help us to know how to become better at our service for you. I hope to have the opportunity to attend you again, Thank you for let us know your experience, I hope you stay again on your next visit to Lima. 

Hugo Avila
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brno
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 15, 2013

Stayed for 2nights....the breakfast choice could be better for 5star hotel but the location on 21st floor was nice. Tried swimming pool which is small but fine, could be more lighted during evening. Rooms are standard bussiness looking, comfy beds....What we really appreciated was hotel car service that took as to cirque du soleil and picked us again with no problem :) The receptionist staff could be quicker.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, General Manager at Hotel Estelar Miraflores, responded to this review, April 1, 2013
Dear Guest,

Thank you for the positive comments regarding your recent stay with us in the Estelar Miraflores. We are so glad to hear that the hotel exceeded your expectations and you had a pleasant stay with us. We look very forward to welcoming you back for your next visit.

Hugo Avila
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed February 14, 2013

This hotel is a 5 star hotel, yes, but they need take a couple of stars out of the wall. When we checked in after a long flight from Miami in the middle of summer, we were led to our room and Iwe found it a little stuffy but we were told that it was because the air conditioning was not ON. So, we turn it on and went to have something to eat. When we came back after two hours, the air conditioning was making an awful noise and we called the front desk. They've sent a technician who "took" care of the problem, then took a bath and went to sleep. We woke up around 1:30 am. We were roasting, literally, roasting in the room and the windows were locked. We couldn't sleep, we called the front desk and they said that the air conditioning had stopped working since midnight. Big fat lie!!!
We had to wake up early that morning to continue our business trip and we left the bags at the hotel for our next stay a day later.. When we came back after one night away, the hotel had a very nice air conditioning running at the lobby but ONLY when I asked, I was informed that the problem persisted in the WHOLE hotel. They said you can move to another hotel around the area...I couldn't believe! they kept registering guests without letting them know that the problem with the air conditioning persisted nor that they were having problems with the air conditioning since a week ago. Lima can be very warm in the summer and when I complained to the manager I was told the same thing: move to another hotel.
I don't think it is a proper treatment from a 5 star hotel to leave their customers to their luck. I think they should have found another hotel at the same price and around the area. They didn't care. All the hotels were asking for a fortune per night because we didn't have a previous reservation. Thanks to God, we found s nice hotel with the same amenities, but we had to do the whole reservation ourselves from our computer from the lobby of the 5 stars hotel??? Well, on the bright side, I've lost weight, but through dehydration!!!

Room Tip: Check if they are having a running air conditioning in the rooms of this hotel.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo A, General Manager at Hotel Estelar Miraflores, responded to this review, April 1, 2013
Dear Guest,

Thank you very much for your comments they help us to know how to become better at our service for you. Hoteles Estelar would like to convey to you our sincere apologies for any inconvenience that you may have experienced during you stay in the Estelar Miraflores. It is our duty to learn from mistakes and we are taking very seriously any request from our guest  Let me assure you that what happened in your case is not typical of our level of customer service. We continue to be committed to providing all our customers with the highest standards of service in the industry.However, we will review carefully each situation you had and improve solutions to avoid these situations submitted again.I hope to have the opportunity to attend you again.

Warm Regards


Hugo Avila
General Manager
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Linkoping, Sweden
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 5, 2013

This Hotel is situated in the most beautiful part of Lima, centrally in Miraflores. The service is friendly. The bar at the 21st floor has a stunning view and great Pisco sour drinks. The rooms has paper thin walls and I woke up a few times - especially at the wake up call to the next room. The Gym is ancient - but still got me worked out. I hope the owners will refresh it, then it could be Great and charge 50% more at least...

Room Tip: Not close to the elevator - I heard people waiting/exit the elevator quite frequently
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohanVillegas, Hoteles Estelar P, Ecommerce Coordinator at Hotel Estelar Miraflores, responded to this review, February 12, 2013
Thank you very much for having taken the time to give your feedback. Your comments are most important to us since they allow us to improve the services and products we offer. However I would like to apologize for any inconveniences caused. This point has been taken up in our team in order to avoid such a happening in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Estelar Miraflores

Address: Avenida Benavides 415, Lima, Peru
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 202 Hotels in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Estelar Miraflores 4*
Number of rooms: 151
Official Description (provided by the hotel):
ESTELAR MIRAFLORES HOTEL welcomes you to the famous Larco avenue located in the most exclusive area of the city, close by Larcomar shopping center with an spectacular sea view, unique shops, the best restaurants and entertainment. Just 20 minutes from the historical center of Lima, ESTELAR Miraflores Hotel is strategically located for the tourist traveler. ... more   less 
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