We spent only one night at the Westin Lima after traveling for almost a month in Ecuador and Peru with our kids aged 9 and 12. We had done 10 hotels, 10 flights, a week on a boat, trains, taxis, buses and countless connections, so to put it mildly, we were exhausted. Our plan was to check in and shower, and go out and explore Lima and have a great meal somewhere in town before leaving for the states the following morning. When we walked into the beautiful lobby I sensed that those plans might change. We soon were in our rooms which were connecting and absolutely stunning. The fixtures and design are just perfect, and the beds were just what the doctor ordered after four nights in the Amazon. We decided to just park it and order room service and chill out for once. There were lots of choices on the menu and the food was delivered promptly. They brought up our ice cream based deserts at the same time and we asked them to bring them back down and redeliver them later so they would not melt (I have always thought room service should just automatically deliver the desert 20 or 30 minutes after the main course...it's not like you have a freezer handy to keep it from melting!). I am sure they just made them fresh later, but there was no extra charge and they were very polite about it. The following morning we went down for the breakfast buffet and it was the best we had on our trip, and probably in the top five of any we have ever had (again, we were in sore need of some good food and comfort, so that makes everything taste a little sweeter!). The variety of food available was almost overwhelming, and the wait staff was super kind and attentive. The front desk staff was really pleasant at both check in and check out, and you can tell they are really proud of this hotel. I can't compare it to any others in Lima proper, and I know nothing of the city, but compared to what I saw on the drive to the hotel from the airport, this building seems like it must be one of the most modern in the city. The area seems like it is mostly business and embassies, but I only went across the street to use an ATM. I wish we had another night here because I would have liked to get a flavor for Lima, and the bar in the lobby looked like it would be a lively place to have a drink. My only negative comment on my entire experience (and this is probably a corporate level decision) is having to pay for in-room internet access. Wherever I stay this charge just rubs me the wrong way. I feel it is such a slap in the face to charge 10 or 15 dollars (sometimes per device which in our family is four) for something 98% of customers require. Please if you must up-charge for this, just build it into the room rate and advertise free internet. When I see that in a hotel's list of amenities, I am more inclined to book with them. You could tell that the staff were still working out some of the kinks in the operation, the hotel had been open about a month when we stayed there early July, but they are all trying really hard to get the machine up and running. I would stay here again in a heartbeat, and honestly would not even consider another hotel in Lima.
Ask for a corner room if possible especially when connecting
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The team and I greatly appreciate the feedback and review. As you stated, we are working out all the kinks with the opening of the hotel. We look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.