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“Poor customer service and tourist info” 2 of 5 stars
Review of El Golf Hotel Boutique

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El Golf Hotel Boutique
4.0 of 5 Hotel   |   F. Valle Riesta 576, San Isidro, Lima 27, Peru (Formerly DUO Hotel Boutique)   |  
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S/.210 (PEN)
Ranked #15 of 202 Hotels in Lima
Dublin
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
“Poor customer service and tourist info”
2 of 5 stars Reviewed September 24, 2012 via mobile

We stayed in this hotel for 2 nights and found the location of the hotel to be excellent. It is in the quiet leafy district of San Isidro in Lima, it also felt very safe.

We felt the rooms were average with a musty smell in the bathrooms and not really up to a small boutique hotel standard.

We also ate dinner at the hotel on our first night and found it nice but average and expensive for what you got.

What really let this hotel down was there front desk staff. We found them very disinterested in helping the guests. It's also important to point out this hotel is not geared for tourists at all with zero information available in the hotel. Some examples of where the staff were poor are as follows;

We asked for information on any city bus tours that where available in Lima, the staff had no knowledge of any service. Yet when we got down to miraflores there were an abundance of advertisements and ticket booths for bus tours.

We asked if the water fountain park was nice and were told it was good so we asked for a taxi to it. This was at 11am, the hotel neglited to mention it didn't not open until the afternoon. This is a huge attraction in Lima. I doubt the hotel were unaware of opening hours.

There were other examples where the hotel let themselves down. I can't not recommend this hotel for tourists.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director de Recepción at El Golf Hotel Boutique, responded to this review, October 4, 2012
Dear Guest:
We regret the failure to meet their expectations. As you can see in many reviews of this medium, the hotel is distinguished by the quality of service provided to guests and we strive every day because that is.
It is in us the promise that your comments will improve our service every day more to achieve excellence.

Reception Manager
DUO HOTEL BOUTIQUE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    87
    41
    3
    5
    1
See reviews for
19
57
24
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2012

We stayed one night after arriving to Lima from the US, before catching an early flight to Cuzco. The hotel is in a nice neighborhood. The room has all of the comforts you'd find in an American hotel - TV, free toiletries, bottled water, hair dryer, etc. The room was clean and quiet, but rather plain. The shower had plenty of hot water. The breakfast buffet in the morning was delicious. The hotel was able to arrange a taxi service to and from the airport, which we appreciated very much. For what you get, I think the rooms are overpriced.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director General at El Golf Hotel Boutique, responded to this review, September 8, 2012
Dear Guest,

We appreciate the time taken to share your experience with DUO HOTEL BOUTIQUE TripAdvisor members.

We are pleased to receive your comments and to know that was to his liking he shared time with us

On behalf of all employees of DUO HOTEL BOUTIQUE appreciate your preference. And look forward to welcoming you again.

We hope to have him back with us.

Sincerely,

Director of Front Desk
DUO HOTEL BOUTIQUE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cessy
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2012

We stayed our first night in Peru in this hotel. We had a duplex room with our two (small) children. The atmosphere was very relaxed and the personnel helpful and friendly. The neighbourhood is very safe. It is easy to take a taxi and drive anywhere in Lima. Highly recommended!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director General at El Golf Hotel Boutique, responded to this review, September 8, 2012
Dear Guest:

We appreciate the time taken to share your experience with DUO HOTEL BOUTIQUE with TripAdvisor members.

On behalf of all the contributors to thank you for choosing DUO HOTEL BOUTIQUE. We're glad you enjoyed the different services we offer and we hope to receive them again soon.

Sincerely,

General Director
DUO HOTEL BOUTIQUE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2012

we stayed at the duo hotel boutique twice during our trip to Peru. Once at the start and then after we had trekked around Cusco and Machu Picchu we stayed at the end of our trip. The rooms were quite comfortable and the location was great - we were able to go for walks from the hotel through the San Isidro area - and continue down through Miraflores - we always felt safe. It is a small hotel and they were not able to give us a map to follow around - but no problem - we had my copy of Fodors guide book and we used their maps. Neither my wife or I speak spanish at all and the staff communicated with us very well. their food in the restaurant was very good!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director de Recepción at El Golf Hotel Boutique, responded to this review, August 31, 2012
Dear Guest:

We are grateful the time taken to share his experience enel DUO HOTEL BOUTIQUE with the members of TripAdvisor.

It us takes pleasure to know that you enjoyed your stay with us. Thank you very much for his positive comments, we wait to receive you again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 19, 2012

Good from the moment of reservation, arranged an airport pickup. Checked in quickly at 02:00. Housekeeping very good at timing to coincide with your absence. Great laundry service. Very nice restaurant, reasonably priced with excellent service. Room service was very prompt and inexpensive. Exceptionally friendly and professional reception staff, despite the fact I speak no Spanish. Very nice, clean, secure neighbourhood. I would stay here again and recommend it to anyone.

Mark Holley
Japan

Room Tip: I stayed in 104, large, spacious room with a huge bathroom. It looks onto the pool, although I was t...
See more room tips
  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director de Recepción at El Golf Hotel Boutique, responded to this review, August 22, 2012
Dear Guest,

We appreciate the time taken to share their experience with members of DUO HOTEL BOUTIQUE.

On behalf of all employees of DUO HOTEL BOUTIQUE we appreciate your preference. We're glad you enjoyed the different services we offer and look forward to welcoming you again.

Sincerely,

Director of Front Desk
DUO HOTEL BOUTIQUE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 22, 2012

For those Boutique Hotel lovers this is a choice to consider. Located in the nice and financial area of San Isidro, in the heart of Lima, this hotel offers the privacy of only 20 rooms, good rates, and exceptional service and nice facilities, including a very nice pool. Since this hotel is relative small a reservation is quite recommended to avoid any disappointment. The breakfast is simple but seasoned with a good service from the waitress ready to serve you with a special dish. Since this hotel is in an old house, the rooms sizes varies from an small to an executive room size. Again, if you are used to big rooms, you have to make your reservation in advance.

Room Tip: Call in advance since they only have 20 rooms with different sizes and layout.
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director de Recepción at El Golf Hotel Boutique, responded to this review, July 27, 2012
Dear Guest:

We appreciate the time taken to share their experience with members of the DUO HOTEL BOUTIQUE hotel.

On behalf of all employees of DUO HOTEL BOUTIQUE, we appreciate your preference. We're glad you enjoyed the different services we offer and expect to receive soon again.

Sincerely,

Director of Reception
DUO HOTEL BOUTIQUE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2012

We stayed here for two nights and really enjoyed our stay. The rooms were nice and comfortable, and the staff was extremely friendly and helpful. The hotel s situated in a residential area, but it is a convenient base to visit Lima.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuoBboutique, Director de Recepción at El Golf Hotel Boutique, responded to this review, July 20, 2012
Dear Guest,

We appreciate the time taken to share your experience with DUO Hotel Boutique member hotels.

We are pleased to receive your comments.

On behalf of all employees of DUO Hotel Boutique appreciate your preference. And we look forward to welcoming you again.

We hope to have again with us.

Sincerely,

Director of Front Desk
BOUTIQUE HOTEL DUO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Golf Hotel Boutique

Address: F. Valle Riesta 576, San Isidro, Lima 27, Peru (Formerly DUO Hotel Boutique)
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Lima
#13 Luxury Hotel in Lima
#35 Business Hotel in Lima
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Golf Hotel Boutique 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Duo Hotel Lima

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