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“Rude staff and added on extras to booking.com price!!” 2 of 5 stars
Review of Radisson Hotel & Suites San Isidro

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Radisson Hotel & Suites San Isidro
4.0 of 5 Hotel   |   Av Las Palmeras 240 | San Isidro, Lima 0, Peru   |  
Hotel website
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Hotel amenities
Ranked #30 of 207 Hotels in Lima
Certificate of Excellence 2014
Birmingham, United Kingdom
1 review
“Rude staff and added on extras to booking.com price!!”
2 of 5 stars Reviewed 3 days ago NEW

Very disappointed!!! I stayed here with my friend last week towards the end of our holiday. After a mixture of middle of the range hotels, we were looking for something a bit nicer. The staff were extremely rude, they showed no interest in offering us help to carry our bags or even direct us to our room, merely handed the keys over and said goodbye.
The room was pretty average with comfortable beds. When it came to checking out, they added on 'certain taxes' to our quoted booking.com price (had never been a problem in last 2 weeks) which by this time, we were too fed up to even query. They also quoted us nearly double the standard rate for a taxi to the airport. The wifi was extremely slow and kept cutting out. Definitely not what I would expect from a 5* hotel!!

  • Stayed April 2015, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica B, Front Office Manager at Radisson Hotel & Suites San Isidro, responded to this review, 2 days ago
Dear Guest,

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests feel comfortable and receive our best “Yes I Can!” service.

On the other hand, we would like to let you know that the total amount that you pay for your reservation is the same amount that booking offered you on the web site.

Your feedback helps us prevent situations such as this in the future. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.

Kind Regards,

Jessica Bellido
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
83 reviews 83 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to go to Lima for business. I usually prefer to stay at a hotel close to the office sk j can walk, but this time i was instructed not to do that. The neighborhood where this hotel is located it's named San Isidro, which is one of the top class in Lima. Near many nice restaurants ( and in Lima you can eat delicious food), malls, supermarkets etc.
The service at the hotel is great, people are kind and willing to help. Ask for a room that looks behind the hotel, as it is close to a main avenue and it can get very noisy. Also, they can arrange you cabs for transportation, which are reliable, good cars with a/c and will be charged to your hotel account so you don't have to use cash.
Nice experience

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlskrona, Sweden
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

The location of the hotel is very good if you are working in San Isidro area, you can walked very easily in the area no need of a taxi and is very "safe".

For having dinner in the area is also very convenient, since is very near good restaurants with a lot of variety, also if you don't want to walk and go to a more trendy area going to Miraflores is not far away.

Is a small hotel so is not that crowded, and also the hotel facilities are ok, you cant hear noise from the street at night.

Only issue in Lima is the traffic, so in a Friday to go to the airport that is far away you have to take at least 1.5 hours to get there on time.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica B, Front Office Manager at Radisson Hotel & Suites San Isidro, responded to this review, March 18, 2015
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.com. We appreciate your positive comments about our restaurant and facilities. We are glad that you like the area were are located in, surrounded by restaurants.

We look forward to your next stay!

Jessica Bellido
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites San Isidro

Address: Av Las Palmeras 240 | San Isidro, Lima 0, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Romantic Hotel in Lima
#17 Business Hotel in Lima
#20 Luxury Hotel in Lima
#23 Family Hotel in Lima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Hotel & Suites San Isidro 4*
Number of rooms: 38
Official Description (provided by the hotel):
Located in one of the most exclusive areas of Lima, the Radisson Hotel San Isidro offers a boutique hotel experience from a trusted, world-wide brand. Our Lima hotel features 38 stylish suites, an on-site restaurant, Fitness and Business Center and a wealth of other world-class amenities, including complimentary wireless, high-speed Internet access. Ideal for business and leisure travelers, the Radisson Hotel San Isidro is near the city's business district and several popular attractions. Most guests will also receive the following upon check-in:$10 per day, per room credit to be used at the hotel bar or restaurant Full breakfast at Zendo Restaurant Wireless Internet access Choose the Radisson and experience what sets us apart from other hotels in Lima, Peru. ... more   less 
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Also Known As:
Radisson Hotel And Suites San Isidro
Radisson San Isidro
Lima Radisson

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