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“Don't except more than average” 2 of 5 stars
Review of Terra Andina Hotel

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Terra Andina Hotel
3.5 of 5 Hotel   |   Calle Union 184, Cusco, Peru   |  
Hotel amenities
Ranked #27 of 145 Hotels in Cusco
Stockholm, Sweden
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
“Don't except more than average”
2 of 5 stars Reviewed December 27, 2012

This hotel is really a two star and not a three star hotel. The walls are so thin you can hear the people talking in the couch area (if you have normal heating). The breakfast is really simple and if you can you should avoid having dinner here. They don't have an ATM-machine. The transfer to the hotel from the airport is included but not back to the airport, which is little bit weird.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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758 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2012

A member of the Terra Andina staff met us at the airport and was extremely helpful while we tried to track down our lost luggage. Not a great start to our trip, but this would have been much more frustrating because of the language difference if Ivan wasn't there to help.
Next, upon arriving at the hotel, we sat and relaxed with some coca tea to help acclimate to the high altitude in Cusco while they checked us in to our rooms. Further, we met the manager who, upon learning of our missing luggage, began calling people he knows at the airline to help track down our luggage. The manager and rest of the staff continued helping us with our luggage after we were all settled in our rooms. They were able to confirm our luggage was still in Lima. The airline, LAN, was far less efficient and helpful that the Terra Andina staff. So the result was our luggage stayed in Lima for another day. So without all our clothes, shoes, etc., the staff provided suggestions for things to see and do in Cusco, including some affordable choices for clothing essentials. They also helped with directions to Greens, a restaurant where we needed to meet with our hiking group.
The next morning, still without our luggage thanks to LAN's inability to effectively communicate between Cusco and Lima, we checked out to begin our hike. At this point, the staff at Terra Andina worked closely with our hike group, Mountain Lodges of Peru, to let them know once our luggage did get to Terra Andina.
Although our concerns for our luggage & hiking supplies meant we did not visit the area's ruins, the management and staff of Terra Andina were so helpful and cooperative that we don't feel those first days were spoiled.
We returned to Terra Andina when our hike concluded back in Cusco. It was like visiting friends.
My only unfavorable comment pertains to how easily sound travels and therefore, the rooms can be a little noisy. Some louder noises from outside the hotel can be heard through the bathroom vents. After talking with folks that stayed in other hotels, we learned that is fairly common in Cusco.
All in all, I found Terra Andina to be a great value, conveniently located to the Plaza (main square), with an outstanding, professional, helpful staff.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

What a wonderful experience we had with the Terra Andina. We were picked up at the airport, where they allowed us to take it ease while the staff booked us. And rest we needed because of the altitude. The rooms (2) was the next surprise, very roomy, clean, quiet and comfortable. The buffet breakfast was very tasty and, of course they offered coca tea for the altitude.
Finally the staff was amazing. They not only tendered to our needs, but they were truly happy with serving us.

The hotel and its employees made our trip to Cusco an unforgettable experience.

Room Tip: We had a couple of single and two doubles. Both were great!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.
As a token of appreciation to your comment we are glad to offer you a complimentary one night stay on your next trip to Cusco or for any friend’s trip to Cusco.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed December 12, 2012

It's not a five star hotel but the staff made my stay a six star hotel, they are excellent in every way, I traveled a lot but this hotel is by far the best, I will definitely come back to this hotel again

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.
As a token of appreciation to your comment we are glad to offer you a complimentary one night stay on your next trip to Cusco or for any friend’s trip to Cusco.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 8, 2012

My husband and I spent 3 nights at this quaint hotel. Our initial experience with staff was superb. TACA airlines had left our entire plane's luggage in Lima, leaving us with a long wait at the airport. The hotel supervisor waited with us (with a free transport to the hotel), and ensured our trip got off to a good start. The room was quite small and we found it warm. There was no ac but a heater was present. It was a little hard to acclimitize within the room, so we tried to wander as much as possible. The breakfast was great, with toasts, pastries, cereals, yogurts, lots of fruits, bacon, eggs, etc..., and beginning at 5am. We were able to leave our luggage while hiking the Inca Trail, and felt very secure in doing so. We came back very late after the hike to find our luggage in an upgraded room. It was a king sized bed, with much more space. We paid around $70 per night which was truly unbeatable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.
As a token of appreciation to your comment we are glad to offer you a complimentary one night stay on your next trip to Cusco or for any friend’s trip to Cusco.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 6, 2012

In our recent visit to Peru we stayed in this hotel and it was very good. We are a family of 4 and got a room on the second floor. The room was really for 3 people but they put an extra bed on what seems to be a kind of living room. Everything was ok except that were this extra bed was got light from the corridor during the evening because the door was with glass. The restaurant of the hotel offered delicious food and great service. We would recommend this place withour hesitation. The location was good, close the historic center.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it
makes us feel proud of our performance and it encourages us to continue to improve our service.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2012

It's been several months since I stayed at this hotel, and am embarrassed I'm just getting around to writing this rave review for them. The hotel was as everyone else has described it. Clean, comfortable, well priced, great location, etc. But what I'd most want to praise is the staff! My poor sister got pretty sick with altitude sickness and the staff was nothing, but helpful. One of the front desk people went to the local pharmacy for us and brought back exactly what she needed in the middle of the night. Not to mention how concerned the manager seemed. Just wanting to make sure she was going to be alright, bringing us tea when she needed it and keeping her hydrated. The altitude sickness was a terrible experience, but the service the staff at Terra Andina provided was more than amazing! I am recommending this hotel to some of my friends who are going to be visiting soon.

Thanks again Terra Andina!

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerraAndina_11, Gerente at Terra Andina Hotel, responded to this review, January 16, 2013
Dear Sir or Madam:

Thank you for your review in TripAdvisor. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.
As a token of appreciation to your comment we are glad to offer you a complimentary one night stay on your next trip to Cusco or for any friend’s trip to Cusco.

Thank you very much

The Management
Terra Andina Hotel
Cusco, Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Terra Andina Hotel

Address: Calle Union 184, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#16 Family Hotel in Cusco
#23 Romantic Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Terra Andina Hotel 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
The Terra Andina Hotel is located in the historic district of Cusco. It is a Colonial Mansion converted into a First Class Hotel.We are half a block from the charming Plaza san Pedro, Eiffel’s designed San Pedro Market and only four blocks from the Main Square.The Terra Andina Hotel is a 31-room full service. We offer comfortable accommodation, with amenities such as, 100% pure cotton bed linens, wall-to-wall carpet, private bathroom, hot water, telephone, cable TV, safe deposit box, hair dryer and heating.Our Superior Rooms are larger and in addition include a selection of King or Queen size bed or twin beds. ... more   less 
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Also Known As:
Terra Andina Cusco
Hotel Terra Andina

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