I booked this hotel in advance from Puno. I was like sent by another hotel in Puno. We agreed about the price (30 soles) and about the free pickup at the bus station.
Arriving at the bus station, nobody's here. After 15 minutes wating, I had to call the hotel. Without any excuse, they just tell me to take a taxi to reach the hotel (they finally paid)
After that, I had to discuss about the price as they wanted me to pay 50 soles instead 30. Lots of talk to get the agreed price.
I took a 2 days bus tour to go to Machu Picchu in this hotel. Moreover as I was running out of time to go to a bus office, I asked the hotel if they were able to buy bus tickets for me. They said thay can do it. I asked them to get me a bus ticket to Lima on Cruz del Sur (the best bus compagny, but also the most expensive company). They tell me the price for that, and I pay it in advance.
A day after, coming back from Machu Picchu, I need once again to negociate the room price to get the agreed price !
I also asked some news about my bus ticket, and they said everything is fine. Ticket should arrive later. When I got my ticket (1 hour before leaving), I saw they bought a ticket on a low cost company instead of cruz del sur much (much less expensive) So I asked to give me back the price difference, and they refused to give my money back, because the boss was not here. And as I had to go to catch my bus, they just robbed me 60 soles !
So I should recommand not staying here, of at least don't trust Maria Sotomayor, which is the manager of the hotel.
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