We spent a total of four nights here and were very content. Loved the beamed ceilings, tile floors, and rustic charm of the rooms. They were attractive and clean, and the electric heaters warmed things up enough to keep us comfortable in the chilly Cusco winter. We also appreciated the extra blankets in the dresser, the hot showers, and the steady supply of hot tea in the lobby. Breakfast was tasty but didn't vary beyond eggs cooked to order, bread and jam, fresh juice, and coffee or tea. Hotel staff were always pleasant, they happily stored our bags for 3 days while we were trekking, and they gave us a good rate on a larger room when we returned. However, they did not seem prepared to offer advice about booking any tours, helping us buy bus tickets, or assisting with arrangements other than calling taxis. Fortunately, the hotel is very close to the main plaza, with tons of tour companies nearby (as well as shops and restaurants). One caveat about the location: the hotel is not set right on the street; to reach the front door, you have to climb stairs up a pedestrian passageway. The climb can be daunting until you get used to the altitude, but the upside is that the hotel is very quiet (there's no street noise, though you may hear other guests walking past your room when they come or go). Only other drawback was that there was only one computer for guests to use, and it was out of order part of the time we were there.