We stayed at this property, a good property with Very Poor Customer Service. Checked in late at 10:00 pm. After check in asked the girl at the front desk what time was the check out and she said 8:00 am, so I requested if it is possible to check out later. She said No, but later agreed for 9am, and said if later I have to pay 25% of the one day rent, because they have someone coming in that day. But next day during check out I asked another girl at the front desk, who was nice, and she said no issues I could have checked out little later, because they had no one coming till 2:30 PM that afternoon.
Also the beds were squeaking and made noise.
The first front office girl had very bad attitude.
- Official Description (provided by the hotel):
- The Orquidea Real Hostal come to life from the restoration of an old colonial house located in the historical heart of Cusco. Its architecture keeps to tradition and colonial style and thus blends beautifully with its surroundings. The hostal's original Inca walls , its exceptional views of Cusco , the ceilings with visible wooden beams, make it very cozy and unique . Hot and cold water supply is guaranteed day and night by means of an underground reserve of 400 liters per bathroom which complies with European standards. Orquidea Real Hostal Guests can take pleasure in touring the city's top attractions: Qoricancha temple, The Catedral, Main Square, San Blas neighborhood, inka Musseum, etc The hotel features 10 appointed guest rooms each one with cable television, safety box, electric heater, hair dryer, also some of them with balcony/terrace. The facilities and services provided by Orquidea Real Hostal ensure a pleasant stay for guests. To name a few of the hotel's facilities, good location, bilingual staff, tours information , Wi-Fi in public areas and storage service for free.. Enjoy our unique friendly atmosphere! ... more less
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- Also Known As:
- Orquidea Real Hostal Hotel Cusco