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“Not for foreign tourists” 2 of 5 stars
Review of El Dorado San Agustin

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El Dorado San Agustin
4.0 of 5 Hotel   |   Ave El Sol 395, Cusco, Peru   |  
Hotel amenities
Ranked #63 of 144 hotels in Cusco
Koksijde, Belgium
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
“Not for foreign tourists”
2 of 5 stars Reviewed June 10, 2013

This hotel is referenced as a **** hotel, but not for foreigners ! We wend 2 times in Cuzco, in this hotel. The first time, we had a small room with a 1m80 bed, in a room with a small window opening on the central hall. This hall is very noisy, and the window was not closing very well. A noisy night ! Three day later, we came back, and we received the same room, with a nice trace of dryed sperm on the blanket. Considering the noisy character of this room and its poor hygiene, we asked for an other less noisy room. We got a smaller room with a 1m60 bed. We refused once more and received a better room with a 1m80 bed and acceptable environment. During the 2 days of this second stay, the door of an other unoccupied room remained open, with a view on a king size bed ! Conclusion, a **** hotel for peruvians who get the good rooms, but a ** hotel for tourists. No problems with attributing them the low quality rooms: they will never come back anyway!

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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199 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Santiago, Chile
Top Contributor
88 reviews 88 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed June 5, 2013

It´s a pity. The place was really beautiful, a perfect mix between modern and rustic. Great and efficient staff, excellent food and a perfect location (two blocks from the Cathedral and its gorgeus square). But the quality of sleep was so poor that I can´t give them a better rating. The hotel is a big cube, and most of the rooms are looking at the central court. This is the first big mistake. The noise from the people in the lobby is heard by everybody inside their rooms. Day and night. And besides this, the rooms have paper walls!!! you can easily hear the couple talking in the next room, the people walking in the room above you and the toilette flushing from all the rooms of the entire floor. It was like hell on earth!!! If you go to Cusco, you need to rest. First to avoid the puna o soroche and also because the excursions trips are longer and most of them requires a really early wake up. If you stay here,you will feel dizzie all day long. I don't reccomend it. Cusco is full of places with better quality of sleep.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york
Top Contributor
150 reviews 150 reviews
21 hotel reviews
Reviews in 70 cities Reviews in 70 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 4, 2013

Located on Ave El Sol which puts you close enough to everything you need.
5-10 minutes walk and you are at the main square of all the shopping, churches, restaurants, banks for currency exchanges. There are police everywhere so very safe to walk around even at night (just use your common sense).
If your rooms are facing the inner atrium, you might have some noise early morning.
Breakfasts small in comparison to other hotels but are adequate.
The staff in general are all very helpful.
The lobby is small but have lots of seating areas which are quite cozy with a Spanish touch.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Vancouver
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 11, 2013

I visited this hotel in October and was pleasantly surprised. I had stayed at another of the San Augustin hotels in Lima and wasn't impressed. The location is excellent and I really enjoyed the courtyard and glass elevator that whisked me up to my room. The breakfast was definitely so-so - very standard for this area. The location is excellent - just a couple of blocks to the main plaza. Some of the people on my tour complained about noise but I had no problem. I think it really depends on where your room is as the street's very busy. I had a room at the back and that worked for me. I agree with another reviewer - go out to eat - lots of good restaurants nearby

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
139 reviews 139 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed November 28, 2012

First of all the positives - Convenient location, reception staff were helpful, bar is quite cosy and staff helpful, nice lounge

Now for the rest, warts and all, we were given a room initially that was extremely noisy, windowless and claustophic. The safe didn't work and couldn't be fixed until the next day. We asked if we could move and to their credit, they did give us a quieter room with a window, hence getting two blobs rather than one.

At breakfast, for some reason they labelled the milk at breakfast but not the food so we discovered that in fact what looked as if it should be vegetarian wasn't so we suggested labelling all the food.

On the last morning we were the only two in the restaurant as we were going out early on a trip. There were no coffee cups. The head waiter walked straight past us and several minutes later we caught the waitress attention and asked her for cups. She went back into the kitchen and came back with bowls and a cloth then proceeded to wipe the top completely ignoring us and our needs. By this time 3 more people had walked into the restaurant. We left the restaurant and watched them bring out enough cups to fill the entire shelf. Completely ignoring the basic needs of guests for 20 minutes in an empty restaurant and leaving them without cups is completely unacceptable and the head waiter should be sacked.

Room Tip: Request a quiet room
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 24, 2012

For us it was not the outside noise but the internal noise that was a huge problem - forget trying to sleep anytime after 5:30 unless you have earplugs as the noise from people heading out to Machu Picchu or other trips makes it impossible to sleep. Comfy beds though. Great breakfast - good variety, everything felt very fresh (very weak coffee). Staff are ok - reception staff were sometimes helpful, the doormen very mixed. Don't eat dinner here - there are much better restaurants close by and much cheaper.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 16, 2012

The room was fine, spacious, clean, with flat TV, electronic safe, but has no air conditioning. We stayed in a room facing the street and the windows of the room were old, did not contain the noise of the traffic. Terrible quality of sleep. Check out 8am.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado San Agustin

Address: Ave El Sol 395, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Dorado San Agustin 4*
Official Description (provided by the hotel):
San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more   less 
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Also Known As:
El Dorado San Agustin Hotel Cusco
El Dorado San Agustin Cusco

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