First of all the positives - Convenient location, reception staff were helpful, bar is quite cosy and staff helpful, nice lounge
Now for the rest, warts and all, we were given a room initially that was extremely noisy, windowless and claustophic. The safe didn't work and couldn't be fixed until the next day. We asked if we could move and to their credit, they did give us a quieter room with a window, hence getting two blobs rather than one.
At breakfast, for some reason they labelled the milk at breakfast but not the food so we discovered that in fact what looked as if it should be vegetarian wasn't so we suggested labelling all the food.
On the last morning we were the only two in the restaurant as we were going out early on a trip. There were no coffee cups. The head waiter walked straight past us and several minutes later we caught the waitress attention and asked her for cups. She went back into the kitchen and came back with bowls and a cloth then proceeded to wipe the top completely ignoring us and our needs. By this time 3 more people had walked into the restaurant. We left the restaurant and watched them bring out enough cups to fill the entire shelf. Completely ignoring the basic needs of guests for 20 minutes in an empty restaurant and leaving them without cups is completely unacceptable and the head waiter should be sacked.
- Official Description (provided by the hotel):
- San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more less
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- Also Known As:
- El Dorado San Agustin Hotel Cusco
- El Dorado San Agustin Cusco