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“Avoid absolutely” 1 of 5 stars
Review of El Dorado San Agustin

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El Dorado San Agustin
4.0 of 5 Hotel   |   Ave El Sol 395, Cusco, Peru   |  
Hotel amenities
Ranked #62 of 145 Hotels in Cusco
Paris, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Avoid absolutely”
1 of 5 stars Reviewed September 1, 2012

We spent 3 nights at the casa cartegena hotel in Cuzco, which was great. Then we went to the sacred valley and came back to Cuzco for one night, leaving early the following day. We decided to try another hotel and went to the San Agustin hotel. We arrived at 6 pm. Windows were open in our room, nobody thought to close them though it was freezing outside. Heaters were not powerful enough, we've been freezing all night. Rooms are very noisy, it was impossible to sleep anyway. We've been told that breakfast opened early. But when we came, 30 minutes after the time of opening, almost nothing was there, we had to ask for getting what we needed, and it was very long to come. Overall service was very poor. And it's not an unexpensive hotel ! This hotel is a fake. Avoid it if you can !

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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212 reviews from our community

Traveler rating
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    36
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45
95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Newcastle upon Tyne, United Kingdom
Top Contributor
79 reviews 79 reviews
56 hotel reviews
Reviews in 58 cities Reviews in 58 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed August 13, 2012

The hotel is well located a short walk from the main square.
The room is clean and contains the basic things you'd expect.
However, the room and hotel is a little dated, and it can get incredibly noisy if you get a room overlooking the lobby or main street.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2012 via mobile

Nice hotel for a 1 night stay befor heading to MP. Desk staff were very helpful. Helped me with a taxi and contacted the tour company I was using for MP tickets. For those going to MP, beware... Get your tickets before going as they are sold out generally several days in advance.

Stayed July 2012, traveled with friends
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Nottingham, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2012

This Hotel was clean in a good location and the first impressions were good.
However the constant noise was a nightmare and the breakfasts left much to be desired the staff were very hazy with there english and found it quite difficult to understand us and other english guests. We and others swapped rooms because of the noise until the point we just gave in.
I strongly advise if you are traveling with llama travel to upgrade to the casa andina as the guests there said it was ok, where as the majority of hotels suffered with noise until the early hours.. Hope this is useful information.

Room Tip: Upgrade to a better hotel.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brooklyn, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 12, 2012

Positives: very clean, decent breakfast (but TERRIBLE coffee), coca tea available 24/7, a five minute walk from Plaza de Armas

Negatives (about the hotel): i come from NYC, so i understand street noise, but the rooms are EXTREMELY NOISY! the first room we stayed in overlooked the main lobby of the hotel, and we heard all of the goings-on at all hours (mind you, people often wake up around 5am to catch the train to Machu Picchu, so don't expect to sleep in if your room has a window where ours was). Plus, because it was an interior window, we didn't have any natural light and couldn't tell what the weather was like. Our second room had a window facing a brick wall and was even noisier than the first! There were terribly loud banging noises and you could hear every single peep the elevator made. Additionally, while the staff at the reception desk meant well, they couldn't really answer basic questions like what restaurants to suggest or where to find certain locations on a map.

Negatives (about the location): The hotel is located on a main street, Avenida El Sol, and when you walk outside you are innundated by both diesel fumes and people trying to sell you things. there are people standing outside of the hotel entrance day and night accosting you to look at their jewelry/paintings/whatever, and they don't let up easily. Plaza de Armas is about a 5 minute walk away (up a slight incline, which can be difficult if you're not adjusted to the altitude).

In sum, were I to return to Cusco, I'd probably stay somewhere else, likely a place that is off a main street and closer to the Plaza de Armas.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 11, 2012

The hotel is located near the city center square with a short walk to the restaurants and sightseeing locations. We found that the rooms towards the rear were quiet and the hotel staff were very pleasant and helpful.

Room Tip: Get the rooms towards the rear of the hotel
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOCA RATON
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 10, 2012

This hotel is located on a busy main street - good location - but the rooms all have a different reason to be noisy - none of which involve the street noise! Overlook the lobby and the talking and laughing (4-5-6 am) are loud. Overlook nothing and there are buzers ringing, cleaning carts scraping the floors, elevator shaft noise, people above you walking on uncarpeted, thin floors and who knows where else the other noises came from? I thought I was on Candid Camera.

Room Tip: Speak to the front desk to see if they even have one.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado San Agustin

Address: Ave El Sol 395, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Cusco
#42 Family Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Dorado San Agustin 4*
Number of rooms: 72
Official Description (provided by the hotel):
San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more   less 
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Also Known As:
El Dorado San Agustin Hotel Cusco
El Dorado San Agustin Cusco

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