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“Overnight before Machu Picchu” 4 of 5 stars
Review of El Dorado San Agustin

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El Dorado San Agustin
4.0 of 5 Hotel   |   Ave El Sol 395, Cusco, Peru   |  
Hotel amenities
Ranked #66 of 139 hotels in Cusco
Fort Worth, Texas, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Overnight before Machu Picchu”
4 of 5 stars Reviewed August 5, 2012 via mobile

Nice hotel for a 1 night stay befor heading to MP. Desk staff were very helpful. Helped me with a taxi and contacted the tour company I was using for MP tickets. For those going to MP, beware... Get your tickets before going as they are sold out generally several days in advance.

Stayed July 2012, traveled with friends
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2012

This Hotel was clean in a good location and the first impressions were good.
However the constant noise was a nightmare and the breakfasts left much to be desired the staff were very hazy with there english and found it quite difficult to understand us and other english guests. We and others swapped rooms because of the noise until the point we just gave in.
I strongly advise if you are traveling with llama travel to upgrade to the casa andina as the guests there said it was ok, where as the majority of hotels suffered with noise until the early hours.. Hope this is useful information.

Room Tip: Upgrade to a better hotel.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 12, 2012

Positives: very clean, decent breakfast (but TERRIBLE coffee), coca tea available 24/7, a five minute walk from Plaza de Armas

Negatives (about the hotel): i come from NYC, so i understand street noise, but the rooms are EXTREMELY NOISY! the first room we stayed in overlooked the main lobby of the hotel, and we heard all of the goings-on at all hours (mind you, people often wake up around 5am to catch the train to Machu Picchu, so don't expect to sleep in if your room has a window where ours was). Plus, because it was an interior window, we didn't have any natural light and couldn't tell what the weather was like. Our second room had a window facing a brick wall and was even noisier than the first! There were terribly loud banging noises and you could hear every single peep the elevator made. Additionally, while the staff at the reception desk meant well, they couldn't really answer basic questions like what restaurants to suggest or where to find certain locations on a map.

Negatives (about the location): The hotel is located on a main street, Avenida El Sol, and when you walk outside you are innundated by both diesel fumes and people trying to sell you things. there are people standing outside of the hotel entrance day and night accosting you to look at their jewelry/paintings/whatever, and they don't let up easily. Plaza de Armas is about a 5 minute walk away (up a slight incline, which can be difficult if you're not adjusted to the altitude).

In sum, were I to return to Cusco, I'd probably stay somewhere else, likely a place that is off a main street and closer to the Plaza de Armas.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 11, 2012

The hotel is located near the city center square with a short walk to the restaurants and sightseeing locations. We found that the rooms towards the rear were quiet and the hotel staff were very pleasant and helpful.

Room Tip: Get the rooms towards the rear of the hotel
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOCA RATON
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 10, 2012

This hotel is located on a busy main street - good location - but the rooms all have a different reason to be noisy - none of which involve the street noise! Overlook the lobby and the talking and laughing (4-5-6 am) are loud. Overlook nothing and there are buzers ringing, cleaning carts scraping the floors, elevator shaft noise, people above you walking on uncarpeted, thin floors and who knows where else the other noises came from? I thought I was on Candid Camera.

Room Tip: Speak to the front desk to see if they even have one.
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
64 reviews 64 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 28, 2012

We were exhausted by the time we arrived back from Machu picchu and arrived at this hotel at 7pm. The hotel was very comfortable and we had a lovely meal at the hotel restaurant as we were too exhausted to go out for dinner. The rooms were fine, nothing fancy but clean and very comfortable. The location is fantastic, it is a shame that our trip to cusco was so rushed as it is such a beautiful city.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2012

I stayed at this hotel twice. Once before my trek and and once after my trek. I had a room facing the street on my first stay and it can be noisy during the day and early evening. On my second stay i requested a room at the back and this was very quite. The hotel is very well located and only a short walk away from the Plaza which is where most of the restaurants are located or around there. The staff were helpful and the hotel was clean and the room was a reasonable size.
Would highly recommend a stay here.

Room Tip: Get a room away from the main street as it can be noisy during the day and early evening.
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  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Dorado San Agustin

Also Known As:
El Dorado San Agustin Hotel Cusco
El Dorado San Agustin Cusco
Address: Ave El Sol 395, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Dorado San Agustin 4*
Official Description (provided by the hotel):
San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more   less 
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