We arrived having reserved for pick up at the airport with no meet and greet person in sight. We had a sense of foreboding. It turns out it was just ¨Carlos¨their hired guide. NEVER use Carlos for any tour guide outing. Unfortunately, he ended up on the Hiram Bingham, Orient Express train as our guide to Machu Pichu. Carlos´ lack of English language understanding. etc. Book tickets directly with Orient Express or pay the 5% handling fee. The Monesterio manager was kind enough to waive our 5% charge after we explained no one had told us about this charge. The service at the Monesterio is excellent, truly. EXCEPT the concierge ¨Claudia¨ we weren´´ the only Claudia victim. The oxygen in the room wasn´t necessary just fyi. The business center was extremely helpful ¨Janet¨´ helped us get our air line tickets changed without a change fee from LanPeru. I would recommend the hotel. Definately worth it not only for the beautiful facility, but the proximity to everything.
- Official Description (provided by the hotel):
- Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more less
- Reservation Options:
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- Also Known As:
- Monasterio Hotel Cusco
- Hotel Monasterio