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“Great Location and Wonderful Hotel” 5 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #7 of 147 Hotels in Cusco
Rocklin, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“Great Location and Wonderful Hotel”
5 of 5 stars Reviewed May 16, 2014

Our tour group arrived in the early evening and entered the hotel, not through the regular lobby entrance, but rather, through a separate section which resembled a church altar. What an entrance! The hotel has two connecting rectangular sections, each with a plaza, one with a wonderful, old tree in its center, probably a landmark of some type. Apparently, some of the rooms at The Monasterio have oxygen piped in - my wife and I had a regular room without the oxygen. The room we had was a bit on the small side but still very clean and comfortable. We were on the second floor, and there was some "huffing and puffing" before reaching our rooms due to the thinner air. The hotel restaurant was fantastic with a selection of appetizers, entrees and desserts that would make your mouth water. The food was excellent, the service was outstanding, and there was a guitarist and a flutist playing in the background during the dinner. Very nice! The location of the hotel was such that most downtown locations could be reached easily by foot. The Cathedral area in the Plaza de Armas was a couple of short blocks away where shops, restaurants, and sights were easily available. We really enjoyed our stay at the Monasterio.

Room Tip: No specific tip other than to "take it easy" the first day or so to acclimatize to the hig...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2014

Stayed here for two nights the first week of May - service was excellent. Rooms were nice - not as nice as the Rio Salgado in the Sacred Valley but clean and comfortable. Amazing buffet breakfast and location was ideal. Only issue I had was that we stayed in the rooms on the bottom floor and we could not access wireless - had to go to the lobby even though they told us we had wireless in our rooms. I would stay there again.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Top Contributor
64 reviews 64 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed May 13, 2014

A warm professional five star welcome.
A relaxed check on over a cup of the local coca tea.
Luggage was whisked away to our room.

The beautiful building is very old so this does pose limitations on the room design.
We had room 119 which was well equipped apart from no tea & coffee making facilities.
Bed was comfy enough but once again pillows so soft you might as well not have one.
More than sufficient storage.
Room safe in this room was not quite big enough for and iPad.
Some noise from a car alarm and bar if we left the window open at night.

The bathroom had a bath with fixed head shower over it.
A flexible shower hose would be so much more practical and versatile!
Lots of towels and good cosmetics. Bathrobes and slippers too.

Breakfast starlets at 0500hrs and had an excellent mix of cereals, breads, cold meats, fruit and hot food. Plus some dishes cooked to order.
Tried lunch one afternoon and if was very good too as was the smaller evening bar menu.
Service at all times was five star as was the food quality.

We had a night away in Machu Picchu and on our return were given a suite with a fabulous rooftop view across the town. Room 433.
It had 3 beds on two different floors and a tv which rose out of a cabinet at the foot of the bed which unfortunately took up much needed room. The very small bathroom (not big enough to swing a guinea pig in) had a shower only, but this time with a fixed and flexible shower.

Free wifi was good.
Location was good for us and the main square only a short walk away.
The staff remembered our names.

In conclusion:
The service was definitely five star as was the food.
The rooms characterful and difficult not to like despite minor limitations.
The building delightful and impossible not to admire.
We would love to stay there again.

Room Tip: Ask at check in for preferences as the staff will be helpful. Rooms at the back may suffer from car...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 13, 2014

I've been very lucky to have had the opportunity to stay at the Monasterio Hotel 3 times since early 2014. This hotel has it all, impeccable service, breathtaking setting and restaurants offering some of the best Peruvian cuisine Cusco has to offer. Mainly, I was pressed by the Sales Manager in charge of both sales conventions, Maria Vinces is a TRUE professional a pleasure to work with and the main reason as to why they hosted our sales convention TWICE this year. She simply cares about the individual not just the "business". Wether you're there for pleasure or business rest assured that your experience will be one that you will never forget.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 13, 2014

Hotel Monasterio transports guests back in time. A former monastery, with it's ornate chapel still intact, the Monasterio somehow kept it's soul while being beautifully transformed into a 5 star hotel. It seamlessly combines history, luxury and modern conveniences. The architecture is stunning, the service is outstanding and the food is fit for a king. The breakfast array is decadent and served in a beautiful barreled ceiling room, and lunch on the courtyard patio under a shady tree transforms any moment into a special one. Cusco is a beautiful town, full of Incan and Spanish history and lovely, narrow cobblestone streets. Tourists from all over the world come here to discover magnificent Macchupicchu and other ancient ruins. For us, returning to Hotel Monasterio at the end of each day was a sublime treat. We would love to return.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 12, 2014

What I Liked Most: The elegant restoration from its former incarnation as a monastery; service

What I Liked Least: Rooms are a tad small; no gym

Stayed here for 3 days over Christmas. It's been beautifully crafted into a hotel, retaining the look (though not the feel!) of a monastery. Service is exemplary.

It's only a couple of blocks from the main square. Beware though. It's 3400m, so going down to the square is an awful lot easier than making it back. They have an excellent restaurant, but there are plenty of excellent restaurants nearby if you fancy a change. Breakfast was generally very good, though I wasn't really taken with the runny yogurt.

The rooms are nice enough, though not especially spacious. They're also not naturally very warm, though the hotel was quick to provide a portable radiator. (They also provide an oxygen tank if you ask for one.)

Wifi was uncomplicated. There is no gym. There is a gym near the main square costing only a few dollars, though the equipment is old and there are no decent cardio machines. There is another gym in one of the adjacent hotels costing $35, but I did not visit so can't say if it's any good.

This is a great hotel for a visit to Cuzco.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 12, 2014

We recently stayed at Hotel Monasterio after our trek up the Inka Trail and into Machu Pichu. Our experience was outstanding. The concierge provided remarkable service from handling our bags, to directions and even walking us in the rain with umbrellas to our car. Our waiter at breakfast was wonderful and we enjoyed seeing him each and every morning to start our day. Rooms were beautiful and immaculate, the beds were extremely comfortable and the grounds were beautiful. Overall, amazing stay and highly recommend.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, May 22, 2014
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Monasterio

Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Cusco
#4 Romantic Hotel in Cusco
#5 Luxury Hotel in Cusco
#5 Business Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 126
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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