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“Immaculate hotel , breathing history.” 5 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #7 of 147 Hotels in Cusco
Santiago, Chile
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
“Immaculate hotel , breathing history.”
5 of 5 stars Reviewed January 11, 2014

This hotel can not be faulted! From the moment you step through the imposing doors , you are transplanted to another era - it breaths history in a very discreet manner. The hotel is kept in immaculate condition and there is attention to the smallest detail. It was one of our best hotels ever! I would just caution against the cost of their collection service from the airport - the tariff is just too inflated compared to that of the local taxi service.

Room Tip: All rooms are lovely!
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,381 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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San Pedro de Atacama, Chile
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2014 via mobile

I could not fault this hotel. From the moment we were collected at the airport until when we checked out the service and attention to detail was superb. The rooms were spacious and well appointed and the breakfasts were generous and diverse. As part of our package we had a dinner which we took on one of the opera dinner evenings (Tuesday Thursday and Saturday ) and it was a special evening with superb cuisine complimented by exquisite music. I could not fault the friendly reception and concierge staff who always were helpful and courteous. If I was forced to make a criticism, the wifi in the room was slow and inconsistent, however was great in the lobby bar which was the perfect spot to check emails and do Internet research (with pisco sour in hand)!

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 10, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, Pennsylvania
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 7, 2014

This is a great hotel, located near the action center in Cusco. It is housed in what was originally a monastery (hence the derived name). It is preserved in excellent condition, and the grand halls and courtyards give an excellent impression. Our room was large, and well furnished. The usual minibar provided storage for the water bottles (a necessity at the high altitude in Cusco). The staff was very helpful and ready to assist in any way necessary. We celebrated New Year's eve in their restaurant. It was complete with the usual hats, noisemakers and confetti. During the meal (with free-flowing champagne) two opera singers performed for us. Within walking distance (2 blocks) of the main town square. It is run by the Orient Express organization. They also operate the Hiram Brigham Orient Express train from Cusco to Macchu Picchu.

Room Tip: Ask for a room on the ground (2nd) floor if possible,
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2014

My husband and I truly enjoyed our stay at the Hotel Monasterio. Eduardo arranged a lovely tour of the Sacred Valley for just the two of us. We had lunch in a gorgeous hacienda surrounded by lovely gardens. Having our own guide ensured that I had plenty of time to climb to the top of Ollantaytambo. (We toured Machu Picchu the next day with a group, and I couldn't keep up with the others so took a few shortcuts.) At that high altitude, I definitely appreciated the extra time.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2014

This beautiful old monastery converted into a hotel, is immaculate.
Efficient and staff, with a beautiful courtyard (with the only Cedar tree in Cuzco – and what a beauty it is). You get a sense of extreme luxury once inside this monastery.

The rooms are small (keeping in mind that this was not built to be a hotel), but are well laid out, with crisp clean linen and well maintained touches of antique furniture.

I have to comment though, that there is no courtesy service to come and collect you from the airport, which is rather shocking for a hotel of this stature and price! If you ask they will collect you, at a very steep price, if I remember correctly it is between $20 - $25 per person (for a 15min drive), whereas you can take a local taxi at the airport for R$15 (soles) for the car, not priced per person, which amounts to $5 for the ride.
Also – no international adaptors in the rooms? Again, for a hotel of this stature, I do not think this is acceptable.

Breakfast is average, very limited selection at the buffet, not the worst, but I’ve had better at less expensive hotels.

All in all, an enjoyable stay, but I’d go somewhere else if in Cuzco again.

Room Tip: Definately ask for a room in the old part of the Monasterio - there is a new part that has been buil...
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 6, 2014

If you are in Cusco, definitely try staying at this hotel. I stayed there 2 nites and it was fantastic. It's just about a block from the main square and a short walk to the arts district with lots of wonderful shops. This hotel was previously a monastery so the buildings are just gorgeous. The room was a good size with a huge bed in it. The bathroom had a hair dryer and bath robes provided. The towels were huge. There is also a room safe. I sent clothes out for laundering and they were picked up within minutes of my phone call to housekeeping. They were returned wrapped in tissue paper and in a basket that evening. I ate dinner in the restaurant on the Opera Dinner night. That was fabulous! The two opera singers were young people with amazing voices. The food was fantastic and served with such attention from the wait staff. It was a wonderful experience. The room was very quiet. I slept well both nites I was there. I had a view of a courtyard from my third floor window. I had a view of the town from the bathroom window. That was very interesting. Staff were all very friendly and efficient. I would definitely recommend this hotel if staying in Cusco.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, February 3, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 39 cities Reviews in 39 cities
385 helpful votes 385 helpful votes
5 of 5 stars Reviewed January 5, 2014

We stayed at this hotel for our final two nights in Peru.

The service at this hotel was outstanding in every area of the hotel.

The hotel has an incredible history and it was wonderful to simply sit under the famous tree in the courtyard to enjoy a drink and soak up its history.

The breakfasts offered an enormous variety of everything you could imagine eating for breakfast.

Our room was a Deluxe with oxygen supplement. Did the oxygen make any difference - who knows!

Being a previous monastery, the rooms are small. Having stayed in very large rooms at Sol y Luna in the Sacred Valley and the Inkaterra in Aguas Callentes, it took a little while to adjust to the small size of the room at Hotel Monasterio.

The hotel is located within a few minutes walk of the main square and many of the good restaurants in Cusco.

The only issue with this hotel, was the fact that many large tour groups stay here, which can be sometimes problematic when they move in groups at breakfast and block entrances to the hotel, bar and reception.

Definitely recommend staying here when you are in Cusco.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 27, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel Monasterio

Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Cusco
#4 Romantic Hotel in Cusco
#5 Luxury Hotel in Cusco
#5 Business Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 126
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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