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“Fantastic Stay at the Monasterio Hotel in Cusco” 5 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #6 of 143 hotels in Cusco
Vancouver Bc
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Fantastic Stay at the Monasterio Hotel in Cusco”
5 of 5 stars Reviewed January 1, 2014

Just stayed at the Monasterio Dec 23-26. Fantastic hotel. Setting is an old Spanish Monastery. Gorgeous architecture. Rooms are very clean and spacious and updated Mattresses were so comfortable . Staff are exceptionally friendly, smart and eager to help with any questions you may have. The hotel does have oxygen available that can be pumped into your room for an extra fee of about USD 48 per day. This is extremely useful if you feel some altitude sickness as is the coca tea available 24/7 in the lobby. I am very picky about where we stay and this hotel surpassed my expectations. Location is in central historic Cusco so it's very easy to get to any points of interest. If you want luxury, cleanliness, and a historic ambience this is the place to stay. I will definitely recommend this to my friends and any discerning traveller

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director de Recepción at Belmond Hotel Monasterio, responded to this review, January 2, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 28, 2013

Great location in Cusco. The building was unique and the preserved architecture was impressive. In our room the furniture complimented the style of the building and added to the charm. All of the staff were nice and helpful. Everything they arranged for us went smoothly. The Pisco tasting in the bar was informative and tasty. Vlademir did a great job explaining and showing things to us. We stayed there before and after our trip to Machu Picchu and they were nice enough to store our bags so we didn't have to take all our luggage for the overnight stay there.
We were lucky enough to get an upgraded room and the only complaint was there was no view, but that's a minor complaint considering it was a junior suite and all you needed to do for a view was step outside. Overall and excellent hotel and would highly recommend to anyone.

Room Tip: If you want a quiet room, ask for a room near the back of the courtyard. If you live in a city, the...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, Texas
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 28, 2013

We traveled with a group of about 30 people, arriving in Cusco after days of exhausting climbs at Machu Picchu. The hotel staff was waiting for our group in the chapel, with all the welcome packages assembled, and bellmen waiting to take our luggage from the bus directly to the rooms. It was absolutely effortless and the welcome staff made us feel so good. They offered coca tea, water, and whatever else we wanted. The rooms were beyond beautiful and perfectly appointed (and even a complementary shoe shine). Although we were just above a busy street, the inside wooden shutters on the windows were so sound-absorbing we could hear no noise at all; in the morning, it was fun to open the shutters and hear the city coming alive. The bar was so relaxing and comfortable, and was beautifully decorated for Christmas. The restaurant has to be experienced. It was perfect in every way: from the personnel, to the decor, to the fabulous food. Everything about Hotel Monasterio was superb. The people made us feel like a king. On top of all that, it is ideally located just behind one of the two huge cathedrals that face Cusco's beautiful city square. I can't think of anything to suggest; it is perfect!

Room Tip: Probably not a bad room in the place. We were above a busy street toward the back but were absolute...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, February 3, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 22, 2013 via mobile

I really didn't know what to expect from my trip to Peru. I was a little apprehensive when we first booked this trip. I was wowed by this hotel. The service, location and beauty blew me away. We were picked up at the airport promptly by an orient express representative. Check in was very smooth. We stayed one night then left for Macchu Picchu in the morning and came back 2 days later. Upon our return we were upgraded to the Presidential suite. The hotel is very centrally located in the colonial section of Cuzco. Walking distance to the main plaza and shops. The restaurant in the hotel is delicious. My boyfriend raved about the foie gras comparing it to what he has eaten in France. The service is out of this world. The concierge arranged for all of our tours to Macchu Picchu and Cuzco. Everything went smoothly, our tour guide Marisol Velasco was the best of the best. The oxygen in the room is a plus get it if you can. I can't say enough about this magnificent hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, December 26, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2013

Location perfect and beautiful building. First stay we had a very small room second stay a beautiful Junior Suite. This made the stay very comfortoble and pleasant. An amazing hotel in a beautiful city!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, February 3, 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

Great place to stay and a sight in itself, super service, everyone was so helpfull . One of the greatest hotel ever stayed in and absolutely recommendable. The rooms are comfortable and you feel like a "king"

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, December 26, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 15, 2013 via mobile

Most tourists spend but a day in Cuzco as part of their travels to or from Macchu Piicchu. But if you do so you are missing a lot. There City has a lot to offer and the quality of the hotels surpass the best that you can experience in Lima. The stay at Hotel Monasterio is a great experience. The building is really rich in history and yet the bedrooms and public rooms are really comfortable. Service is of a very high standard and prices, although high, represent good value for what you receive.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, December 26, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Belmond Hotel Monasterio

Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Cusco
#4 Luxury Hotel in Cusco
#5 Romantic Hotel in Cusco
#6 Family Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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