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“Living history” 5 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #6 of 139 hotels in Cusco
Peace River, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Living history”
5 of 5 stars Reviewed October 5, 2013

My family stayed at the Hotel Monasterio in Cusco in July, and LOVED it!!!

The overlapping and intersecting layers of history as you experience modern luxury in the context of a 16th century monastery, is mind-contorting in the loveliest possible way! Rooms are decorated with hand-painted frescoes and colonial-style paintings, while maintaining the original terra-cotta brick floors and vaulted ceilings (it seems). But the furniture is ample and comfortable, and the bathrooms are luxurious! It's a place where free wifi meets Gregorian chant music, where a history of austerity collides with a breakfast buffet over-laden with fresh fruit and French pastries. Where paintings of Catholic saints watch as you sip the traditional Quechua coca tea.

It was so beautiful, and the service was so exceptional, it would be worth making another trip to Peru just to spend more time in Cusco.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, November 5, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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London
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 4, 2013

I stayed here just 2 nights as part of a tour. My only regret is that I didn't stay longer.

My deluxe room was huge. Bearing in mind it is a former monestary, I assumed the rooms would be small, but not at all. Very spacious with lovely furniture. I had two windows, one overlooked the beautiful courtyard and the other overlooked Cusco city. All the detail in the room was beautiful. The bed was very comfortable also and the room seemed to shut out any outdoor noise, which aided peaceful sleep.

The service in this hotel was excellent. The guy who showed me to my room took time to explain everything that I needed to know. The little extra touches on the service were very much appreciated, such as providing me with an adaptor as the one I had packed didn't work. The products in the bathroom are lovely too!

I read somewhere that the breakfast here is the best breakfast in South America. I do not dispute that. The buffet breakfast and additional options from the menu were more than substantial. Everything was of a very high quality also. The breakfast location was lovely, with views overlooking the courtyard.

The hotel's location could not be better. You were just a couple of minutes' walk from the majority of the tourist attractions and top restaurants in Cusco. I chose to eat lunches and evening meals away from the hotel as I did notice the dining options for lunch and dinner were not cheap and you could get comparable quality elsewhere.

The lobby/bar was stunning. Lovely atmosphere here in the evenings with live bands playing.

I now just have to find an excuse to go back to Cusco just to stay at this hotel again.

I would not hesitate to recommend this hotel.

Room Tip: I opted to upgrade to a deluxe room but I suspect superior is just as good.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, October 7, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2013

Firstly I would like to say this is the most magnificent hotel we have had the
privilege of staying in. From the first moment stepping into the hotel, we were treated royally. Not only were we checked in early but they took care of our every need, even storing our luggage while we hiked the Inca trail. The restaurant was equally as classy as everything else, with every care taken to ensure our palettes were satisfied. I thought the interaction between the chef and ourselves during dessert was wonderful and added a warm and homely touch. The staff were thoughtful and genuine and topped off what I thought to be a truly magnificent experience. I cannot recommend this hotel highly enough to anyone thinking of staying in Cusco, and we cannot wait to visit again. To the staff thank you for and unforgettable memory.

Regards Steve & Maria

Room Tip: The junior suite and presidential suite are well worth the money to anyone looking for a high class...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, October 7, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

My son and I stayed here on our recent trip, before and after our Machu Pichu trek.
What a great place...full of ambience...great staff, couldn't do enough, brilliant.
Lovely bar area...Pisco Sours went down well!...breakfast was perfect...such a huge range of things to try and enjoy...we had 2 different rooms, and both full of character, and you could picture the monks living there years ago...a haven of calm in a very busy and exciting City...everyone should go there !

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, October 9, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, USA
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2013

While a bit overpriced, the hotel has charming rooms and courtyard, is very well appointed, staff helpful and it's easy to walk to all sites and many restaurants in downtown Cusco. Our rooms faced the street in front of the hotel, but it doesn't get much traffic and was not noisy (not a room with a view, however). The rooms were free upgrades and had two levels, with the top level being in essence a living room. We were told Oxygen was piped into the room.

Excellent breakfast, albeit not quite as good as Sanctuary Lodge (which is far more expensive). When our flight to Lima was cancelled by LAN (as apparently happens fairly frequently), the concierge was very helpful and spent a lot of time rebooking us.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, October 28, 2013
Dear Guest,

Thank you very much for your comments.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2013

Gr8 location near main square. Very friendly and gr8 service. The room was disappointing as ut felt claustrophobic with low ceiling and was extremely warm and stuffy.
Other than that, thoroughly recommend the hotel.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, September 30, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 28, 2013

Okay, everyone has what they like and what they don't like. Well, that said, this hotel is pretty amazing. We stayed in a former monk's room but it had all the modern amenities. It is in a great quiet area (the shops right outside the entrance in the square are pretty decent for alpaca type gifts - and we looked at as lot of shops in Cusco and surrounding area). The rooms are heated, very quiet, great amenities. The only downside is you are staying at 13,000 feet above sea level - so breathing takes some getting used to. The dinner and breakfasts we had here were realllly good. Breakfast is a tremendous buffet. Dinner is in an amazing room - the only downside is the no pictures of the room rule. All the staff - front desk, restaurant, bell - were wonderful They prepare the desserts at one end of the room in view - approach then and ask and they will possibly let you help prepare your dessert (that is a great photo opportunity). The hotel is pricey - but you knew that before you clicked on this review.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, September 30, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Belmond Hotel Monasterio

Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio
Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cusco
#3 Romantic Hotel in Cusco
#3 Family Hotel in Cusco
#4 Business Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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