We stayed here during our 20th wedding anniversary trip to Peru. This is one of the best properties we have ever stayed at in our 20 years of worldwide travel. The staff was over the top - attention to detail, kindness and graciousness were evident by everyone we encountered. (More details at the end.)
The lobby and exterior are beautiful and every member of the staff we encountered was friendly and attentive. We booked an oxygen-enhanced room (definitely recommend this!!). Our room was full of charm and character - no cookie cutter rooms here. The bed was comfortable and the bathroom stocked with quality products - with plenty of hot water and water pressure. A member of the staff escorted us to our room and made sure we knew how to operate the thermostat & TV, locate the switches for various electronics, operate the skylight, etc. The interior courtyard is a quiet and beautiful respite from the breathless city sightseeing. The on-site chapel is a beautiful example of history in this city. We enjoyed the early morning breakfast before heading to the train station. The walls in this old monastery are a bit thin and I am a light sleeper, but I travel with ear plugs and was able to drown out the hallway noise with no problem. The hotel is just a block or so away from Plaza de Armas, so the location is perfect for visiting the cathedral, shops and restaurants - great location!
Altitude tips: I learned after the fact that you should not acclimatize in Cusco. The altitude sickness is a real factor for consideration - even if you have not experienced it other places, you may get it here. It is better to arrive from Lima and go directly to the train station for Aguas Calientes and acclimate there. On the way back, spend a few nights in Cusco when the altitude will not be as difficult. But do not miss spending time in this wonderful city and do not miss the Monasterio!
We arrived well before check-in time, but were greeted by a member of the staff who escorted us to a comfortable area of the lounge, took care of our luggage, set us up with some coca tea, and hand-carried our information to the reception desk to check us in. All we had to do was relax and enjoy the gorgeous hotel. We spent an hour or so exploring the city and I returned to the hotel with altitude sickness. We found a comfortable area to relax while waiting for our room to be ready. A member of the staff who was walking through the lounge area noticed I didn't look well. He asked my husband if I was suffering from altitude sickness and without a word from me, brought me some coca tea and an oxygen tank. He checked in on me repeatedly to make sure I was improving.
The oxygen-enriched rooms are well worth the money
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Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.
We remain at your service.
Gustavo de Leon
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