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“Stay here!” 5 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #6 of 143 hotels in Cusco
California
Top Contributor
76 reviews 76 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
34 helpful votes 34 helpful votes
“Stay here!”
5 of 5 stars Reviewed May 20, 2013

This was a gorgeous hotel. The location is ideal-- you can walk to so many places. The place itself is historic, and beautifully maintained and promoted. Every room is different. Our room was capable of comfortably sleeping three people. The original murals on the wall added romance, and the practicality of the wooden shutters to the windows maintained the romance while also blotting out the noise of the street. The breakfast was wonderful and the central courtyard was the perfect place to sit and dream while listening to the fountain, and the live music of guitar. I cannot recommend the place too highly. If you are up at 7 am, you'll hear Gregorian chants while you head for breakfast. If you come in as a group for check-in, you'll get to be greeted by staff in the Chapel where you will literally gasp at the gold, glittery setting. Stay here. You will not regret it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, May 21, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Muscat, Oman
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 19, 2013

Cuzco is a city that you can enjoy on a shoostring budget but if you are willing to splurge then this is the hotel for you. With its old colonial charm and stunning central courtyard where you listen to chants and have your afternoon tea, Monasterio transports you to another time and place. Its a beautiful hotel in a rich cultural city. This is a perfect base for discovering the surrounding area. Absolutely loved it.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, May 21, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark WA
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 17, 2013

We spent 4 nights here in May en route to Machu Picchu. The service is exceptional, the breakfasts superb, and the amenities in this restored old monastery first class . The location is very central, just a short stroll to the Grand Plaza, local restaurants and shopping .
Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, June 4, 2013
Dear Guest,

We appreciate the time you have dedicated to sharing your opinion with us and the lovely description you have made of the hotel.

We will be happy to have you with us again.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
95 reviews 95 reviews
62 hotel reviews
Reviews in 63 cities Reviews in 63 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 17, 2013

We stayed at the Monasterio in April 2013 during our visit to Cusco. The hotel was lovely, a peaceful and beautiful haven from the chaotic bustle of Cusco. The room itself was large and well appointed, the bathroom was lovely. The breakfast buffet was superb and the best we had on our four week trip. We upgraded to a room with oxygen which we thoroughly recommend if flying in to Cusco from sea-level (eg Lima). Check-in was efficient and staff generally helpful and friendly. The safe in our room malfunctioned one evening with our passports and cameras locked inside. This was quite stressful for us however a staff member quickly rectified the issue. We were impressed that staff were on immediately on hand and clearly well trained to deal with these unexpected issues.

Our one minor complaint about the hotel was the behaviour of the Concierge. After our stay we stored our large suitcases with the hotel for a few days whilst we visited Machu Pichu. We were not given offered baggage receipts by Reception. On our return to collect our bags we were treated with suspicion and rudeness by the Concierge as we could not provide baggage receipts for the luggage despite being able to provide our Room number and a detailed description of the luggage. We then waited 20-30 minutes without any sort of update whilst the Concierge got around to chasing up our luggage. This tarnished slightly our overall view of what otherwise had been a perfect stay. This in reality is a minor issue however and we would recommend this lovely hotel to anyone wanting a special and memorable stay in Cusco.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

The Monasterio's breakfast is fantastic! Delicious and unique breads and pastries with unthinkable flavors, such as cactus fruit jam. Plenty of fruit and cereals, the french toast cooked to order are delicious. And the best cappuccino I've had in Cusco with a lovely courtyard, made my morning so special!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, May 15, 2013
Dear Guest,

Thank you very much for your comments.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
157 reviews 157 reviews
60 hotel reviews
Reviews in 82 cities Reviews in 82 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 13, 2013

We liked Hotel Monasterio. It was a little bit creepy in my opinion sleeping in a former monastery, but it was beautiful and centrally located. The was a little chapel for prayers, and plenty of choices for breakfast. The courtyard was beautifully landscaped, and even though the rooms are a bit plain they are comfortable.

Room Tip: The rooms closer to the lobby are easier to get to. It is quite easy to get lost walking around a f...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 12, 2013

We spent a total of 6 nights at the Monasterio (4 nights before our Mountain Lodges of Peru Salkantay hike and 2 after) and loved every minute. The grounds are beautiful, the rooms were comfortable and well appointed, and the breakfast, included with our room, was fantastic. There was a wide range of options including a full buffet of exceptional pastries, fresh fruit, cold cuts, great bread, juices and omelets cooked to order. We spent one evening in front of the fire in the lobby bar, had a delicious lunch in the courtyard, and enjoyed the local restaurants. The location of this hotel is perfect, close to the Plaza but set in it's own quiet square. All service was exceptional and intimate, e.g. within a day they remembered our room number, and upon return from our trek we were greeted like regulars.

Room Tip: We were upgraded to a suite room (425) for the last 2 nights and it was fantastic with large sitting...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, July 2, 2013
Dear Guest,

We are pleased that your stay in our hotel has met your expectations.

Thank you for your comments which encourage us to every day in order to give the best service to our guests.

Kind regards,

Gustavo de León
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Belmond Hotel Monasterio

Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Cusco
#4 Luxury Hotel in Cusco
#5 Romantic Hotel in Cusco
#6 Family Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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