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“Very beautiful decorated but something is missing!” 4 of 5 stars
Review of Belmond Hotel Monasterio

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Belmond Hotel Monasterio
5.0 of 5 Hotel   |   Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru   |  
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Ranked #6 of 139 hotels in Cusco
france
Top Contributor
111 reviews 111 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
36 helpful votes 36 helpful votes
“Very beautiful decorated but something is missing!”
4 of 5 stars Reviewed March 16, 2013

My husband and I stayed 3 nights in this luxury hotel.Beautiful hotel, especially the gardens are impressive.Our room was very nice and had everything you expect for a 5 star hotel. Reception and concierge very helpful. Smiling and friendly. Big choice for Breakfast and everything well presented and fresh. But if the kitchen doesn't know what "Eggs Benedict" is don't put it on the menu for breakfast.They served it as a fried egg on toast with cold ham and some sort of sauce on the side.The first night we had dinner in the restaurant. My choice was "suckling pig" and my husband a steak. The "suckling pig" was a small bone with a layer of fat! It looked awful and it didn't taste good. With a small piece of fennel and some apple on the side a disappointment. My husband's steak was certainly not the best he had during our trip in Peru.The cheapest bottle of wine for 50 dollars without tax. So-after this experience- no more dinners in the hotel.

A taxi from the Hotel Monasterio at the airport to the hotel costs 12 USD. which is very reasonable. You don't have to book ahead!

Room Tip: We have seen a few rooms. Some of them had 3 beds and that is a pity if you travel as a couple.. We...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, April 1, 2013
Dear Guest,

Thank you so much for share your experience with us. I appreciate your kind comments as they help us to improve. With respect to Egg Benedict at breakfast time, we have inquired about and it was confusion of the waiter who brought the wrong order to you Fried eggs with ham over a toast.

Regarding your choices at dinner, I am sorry to read your disagreement, but I can assure you that I have taken corrective measures. As a sign of our concern, I would like to offer a complimentary dinner for your next visit to Cusco.

Please accept our sincerely apologies for the food inconveniences that you had during your stay.

I hope to have you back with us soon.

Gustavo de Leon
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2013

The lobby area and grounds are stunning but we found the rooms quite noisy and had a hard time sleeping many nights. We did find the concierge very helpful in recommending and booking restaurants but overall we expected more from the staff from an Orient Express hotel. We stayed at the hotel twice (before and after our trek) and the second time checking out was a nightmare. Again disappointing.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, April 1, 2013
Dear Guest,

Many thanks for take a time to leave us your kind comments about your stay with us. I really appreciate it.

These comments allow us to improve our performance training the staff.

I was sorry to know your disappointment about our rooms, but unfortunately we did not receive your comments about noise during your stay, otherwise we would have been delighted to offer another room for you.

I hope to have you at home again, and can to remedy your first impression about us.

Best regards
Gustavo de Leon
General Manager
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Berkeley, California
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 11, 2013

We stayed here for two nights in June; could have stayed a week. The hotel architecture is historic and stunning. The rooms are large, full of beautiful detail, and well appointed. Breakfast overlooking the magnificent courtyard was a wonderful way to wake up. As we had arrived late, we had great wines and tasty bites in the impressive and cozy library bar. They have a grand chapel. This is a gorgeous property.

Their service is stellar, with every request politely and efficiently handled. The location is ideal with a short walk to the central plaza with the Cathedral, shops and restaurant.

We will go back to Machu Picchu, and will return to Cuzco for more Inca sightseeing. When we do, we will return to the Hotel Monasterio as well.

Room Tip: This is very expensive hotel, but so worth it because of the location and its amenities. Half of th...
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, March 15, 2013
Dear Guest,
Thank you for your wonderful comment here on Trip Advisor, especially the title, I hear it more and more from our guests

I really hope to have you back with us soon

Best regards
Gustavo de Leon
General Manager
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Boston, MA
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 11, 2013

I had read all of the reviews... and sadly, I was not impressed. Granted, the property/public areas were lovely with the expansive lobby/bar, multiple courtyards, paintings all around, and historical perspective. The staff were always willing to greet you enthusiastically in the halls; though rarely by name, even at the front desk where you turned in your key in multiple times a day. However, the actual room was less than average both in terms of size, view, bathroom and overall 'luxury'. It frankly could have been any hotel chain room. Frankly, I have stayed at much nicer Fairmont and St. Regis properties where both the public areas and the actual room are both lovely/stunning. The unremarkable/dull room dragged the rest of the historical property down in my estimation. I expect more from an Orient-Express property.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director de Recepción at Belmond Hotel Monasterio, responded to this review, April 29, 2013
Dear Guest,

We sincerely appreciate your strong recommendation of the Hotel Monasterio and look forward to welcoming you back soon.

All the best,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 8, 2013

This is one of the most beautiful hotels I have ever been to. Stunning lobby, restaurants, courtyards, extraordinary chapel, nice, comfortable rooms and bathrooms, impecable service, amazing breakfast. It is pricy (Coca Cola is $6 USD!), but again, the property is so beautiful and it is so well run that in the end, it is worth every penny.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, March 15, 2013
Dear Guest,

We sincerely appreciate your strong recommendation of the Hotel Monasterio and look forward to welcoming you back soon.

All the best,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 8, 2013

This property is magnificent in every way, the beauty and scale is an astonishing visit to the world of the 1500's. As we enjoyed tapas and drinks next to the fireplace, we felt like we were in an incredibly beautiful museum. The delicious breakfast in the gorgeous, sun filled courtyard with live guitar music made us want to linger much longer if it were not for our scheduled tour to the Sacred Valley. We slept soundly in our spacious, quiet, beautifully decorated room. We stayed two nights but would have loved to stay longer. The staff was thorough, engaging, and very professional which we find to always be the standard with Orient Express properties.

Room Tip: We did not choose one of the more expensive rooms and were very satisfied with our choice. We thoug...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, March 11, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phila Pa
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 3, 2013

The interiors of the hotel is spectacular with two open air courtyards. Located just off the main historic square but on a quiet side street, its just at the foot of the walk up to the artsy, lively San Blas area. The included breakfast every morning was the best we had one our tripw ith wonderful made to order omlettes and quinoa pancakes.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, General Manager at Belmond Hotel Monasterio, responded to this review, March 15, 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Belmond Hotel Monasterio

Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio
Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cusco
#3 Luxury Hotel in Cusco
#3 Romantic Hotel in Cusco
#4 Business Hotel in Cusco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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