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All 132 Cusco hotels

Hotel Monasterio by Orient-Express: Traveler Reviews

5.0 of 5
Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
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Hotel Monasterio by Orient-Express
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Ranked #7 of 132 hotels in Cusco
Most recent review
5 of 5 stars Reviewed January 19, 2013
MirkoHernandez Lima, Perú
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770 reviews from our community

Traveler rating
    582
    115
    41
    27
    5
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Families
139
 
Couples
383
 
Solo
29
 
Business
25
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Lima, Perú
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“New year eve.”
5 of 5 stars Reviewed January 19, 2013

Was amazing get in there and find a tower of champagne with amazing staff sharing with everybody,, I will not forget the evening there with all my family and all the people who enjoy it . Also the room we arrange before was really nice with a patio and conecting the 2 rooms we have,, they ask the day after if we would like a book lunch because we made the Machupicchu and was excelent at all,,

Room Tip: Please check always the rates in your reservation have option for a pluss have a nice room with...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro Garza Garcia, Mexico
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Back in time”
5 of 5 stars Reviewed January 17, 2013

Htel Monasterio is a beautiful place to visit Cusco. It takes you back in time and makes your stay be more realistic in this great city of Cusco.
Its expensive, but the service is perfect, the rooms are clean, spacious and elegant.
The food is delicious, you really get back in time.

Room Tip: Ask for the rooms with oxygen. They charge a bit but its worth it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ninfa L about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Hotel Monasterio by Orient-Express, responded to this review
March 19, 2013
Dear Guest:

Receive a warm greeting on behalf the entire team. We appreciate the time you have dedicated to sharing your opinion with us and the great description of our luxury hotel you have made.

We will be happy to have you with us in another opportunity.

Best regards,

Gustavo de Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Incredible & Amazing”
5 of 5 stars Reviewed January 17, 2013

This hotel is so beautiful it will take your breath away. It is an old monastery (and they actually play music of monks chanting) and they have kept all the historic detail in tact. It is the most peaceful hotel I have ever been to. The rooms are nice but small. The bed is comfortable, the shower has good pressure, and if you get a room with access to the courtyard the sitting area is a very nice place to relax. I am NYC foodie (think Per Se, Masa, La Bernardin) and I found the food there to be exquisite; it would easily rival almost any meal I've had in a fine dining restaurant. The staff is eager to please, and in fact rushed to get my husband oxygen when he was feeling ill. They even called later in the evening to make sure he was feeling better. This is one of my favorite hotels of all time, rivaling The Four Seasons George V in Paris, Villa d'Este in Lake Como, etc. If you are visiting Cusco, please do yourself a favor and spend at least one night at Hotel Monasterio.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Extraordinary”
5 of 5 stars Reviewed January 15, 2013

This is the most extraordinary property I have stayed at. Quiet, elegant, fabulous ambience, very clean, wonderful service by everyone. Great breakfast buffet, with live guitar music during the later breakfast hours. Meanwhile, quiet gregorian chants fill the cloister during the day and evening. Free wifi, plenty of free water in the rooms, and location is very close to the Cathedral and main square. Lots of wonderful restaurants and shopping close by. It is an refurbished monastary, so rooms and bathrooms are not roomy because of the age (1692 is the official date on their door), but you can't beat the aura and location. I really wouldn't want to stay anywhere else in the city.

Room Tip: Our rooms on the street side were pretty quiet.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Hotel Monasterio by Orient-Express, responded to this review
April 8, 2013
Dear Guest:

We appreciate the time you have dedicated to sharing your opinion with us.

Sincerely,

Marc Yeterian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Beautiful hotel but surprised by second visit”
3 of 5 stars Reviewed January 15, 2013

We stayed at Hotel Monasterio on two different occasions on our recent trip to Peru. The first stay covered three nights and we were very happy with the property. The staff was great, the property was well taken care of and the location was great. On our second stay, which was for only one night, our room experience was not so good. We stayed on the third floor and the room seemed to have very thin walls and we heard noises all night. So, when you book make sure you don't get a room on the third floor.

Room Tip: Our room on the third floor seemed to have very thin walls.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Charles C about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Monasterio by Orient-Express

Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio
Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotels in Cusco
#3 Romantic Hotels in Cusco
#4 Luxury Hotels in Cusco
#7 Family Hotels in Cusco
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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