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Hotel Monasterio by Orient-Express: Traveler Reviews

5.0 of 5
Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
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Hotel Monasterio by Orient-Express
Ranked #6 of 132 hotels in Cusco
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739 reviews from our community

Traveler rating
    558
    111
    40
    25
    5
See reviews for
Families
133
 
Couples
365
 
Solo
29
 
Business
25
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Extraordinary”
5 of 5 stars Reviewed January 15, 2013

This is the most extraordinary property I have stayed at. Quiet, elegant, fabulous ambience, very clean, wonderful service by everyone. Great breakfast buffet, with live guitar music during the later breakfast hours. Meanwhile, quiet gregorian chants fill the cloister during the day and evening. Free wifi, plenty of free water in the rooms, and location is very close to the Cathedral and main square. Lots of wonderful restaurants and shopping close by. It is an refurbished monastary, so rooms and bathrooms are not roomy because of the age (1692 is the official date on their door), but you can't beat the aura and location. I really wouldn't want to stay anywhere else in the city.

Room Tip: Our rooms on the street side were pretty quiet.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SaminMiami about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Hotel Monasterio by Orient-Express, responded to this review
April 8, 2013
Dear Guest:

We appreciate the time you have dedicated to sharing your opinion with us.

Sincerely,

Marc Yeterian
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful hotel but surprised by second visit”
3 of 5 stars Reviewed January 15, 2013

We stayed at Hotel Monasterio on two different occasions on our recent trip to Peru. The first stay covered three nights and we were very happy with the property. The staff was great, the property was well taken care of and the location was great. On our second stay, which was for only one night, our room experience was not so good. We stayed on the third floor and the room seemed to have very thin walls and we heard noises all night. So, when you book make sure you don't get a room on the third floor.

Room Tip: Our room on the third floor seemed to have very thin walls.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Charles C about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent quality and service”
5 of 5 stars Reviewed January 15, 2013

This hotel was in a very central location, aesthetically pleasing and the staff were very helpful and friendly and went out of their way to help us with our requests. We enjoyed the atmosphere of being in a former monastery and enjoyed the original paintings adorning the corridors and the beautiful relaxing music. The courtyard gardens were also very nice . The breakfast buffet was delicious and had alot of variety.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lidd7 about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oeperu, Director General at Hotel Monasterio by Orient-Express, responded to this review
April 3, 2013
Dear Guest,

Thank you so much for your contribution, it will certainly help other guests coming to Cusco!

All the best,

Gustavo de Leon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Hills, New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“As though we should have felt privileged to stay there”
3 of 5 stars Reviewed January 13, 2013

Meh. Fancy hotel that struts like a peacock. went as part of a honeymoon trip. First room had no window -- though they made a big deal of the fact that it was our honeymoon. second room slightly better but in a remote part of the hotel that felt like it was out of The Shining. Snooty, snobby and entirely different than our experiences elsewhere in Peru, where we found everyone warm, friendly and helpful. Not here. Maybe if you're a celeb shelling out untold fortunes per night, but otherwise I'd go elsewhere.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Wendy C about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Gorgeous Hotel”
4 of 5 stars Reviewed January 11, 2013

The building and grounds are spectactular, especially the internal courtyard. I thought the rooms were a little small/dark (we were in a deluxe room) for the price. The service was good (for Peru). Overall, a lovely hotle and definitely one of the best options in Cusco.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask CJZ111 about Hotel Monasterio by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Monasterio by Orient-Express

Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio
Address: Calle Palacio 136 | Plazoleta Nazarenas, Cusco 5184, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Cusco
#3 Romantic Hotels in Cusco
#3 Luxury Hotels in Cusco
#8 Family Hotels in Cusco
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
At the heart of Cusco is the 16th-century Hotel Monasterio, originally built as a monastery in 1592. Allow the charm and unique atmosphere of this ancient monastery to embrace you. This unique hotel museum is an architectural treasure built on Inca foundations with a beautiful chapel adorned with extraordinary gold ornaments. It combines the solemnity of a colonial monastery with the luxury, elegance, comfort and excellent quality of a modern five-star hotel. Enjoy a variety of tours around or outside Cusco city (upon request). ... more   less 
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