We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A very good hotel, but noisy” 3 of 5 stars
Review of Sonesta Hotel Cusco

Save Saved
You added Sonesta Hotel Cusco to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sonesta Hotel Cusco
3.5 of 5 Hotel   |   Avenue. El Sol 954, Cusco, Peru   |  
Hotel amenities
Ranked #60 of 143 hotels in Cusco
Santiago, Chile
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“A very good hotel, but noisy”
3 of 5 stars Reviewed September 23, 2013

This was a family stay on our second part our trip to Machu Picchu / Cusco area. The hotel has a very good location, 5 blocks away from the central plaza and at a walking distance from many of the main attractions at Cusco.

The rooms are nicely furnished, clean, have very good bathrooms and great beds. The staff was helpful and helped us with all our requests. Breakfast was good, a standard buffet breakfast with most of the typical things you would want.

The only issue with is hotel is noise. One of our rooms was on the 4th floor overlooking Av. del Sol and was very noisy, as windows are not air tight and let all the street noise in. Our second room was 3 rooms away from the elevator and you could hear both the elevator and all the people who were talking when waiting for the elevator.

This hotel would get at better rating from me if they solved this issue. A change of better windows is in order.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 26, 2013
Dear guest,

Thank you very much for sharing you review in the Tripadvisor website, I do value the time you spent in sharing your experience during your stay with us.
Your comments are important for us an thank you one more time for your kind support in order to improve our service.
Thank you very much for your preference and for choosing us for your visit to Cusco, I hope that someday in the future we have the opportunity to welcome you back and please feel free to us in anything you may need.

Warm Regards,

Iván Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

330 people have reviewed this hotel

Traveler rating
    151
    126
    35
    13
    5
See reviews for
77
129
14
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed September 18, 2013

Hotel Sonesta its located in the middle of the town. Walking distance from everything. Excellent service. The room was ok, nice view to the Plaza. but the second time around, it had no view to anything (view to a wall).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 26, 2013
Dear guest,

Thank you very much for sharing you review in the Tripadvisor website, I do value the time you spent in sharing your experience during your stay with us.

Thank you very much for your preference and for choosing us for your visit to Cusco, I hope that someday in the future we have the opportunity to welcome you back and please feel free to us in anything you may need.

Warm Regards,
Iván Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

Our room was small, but had everything we needed for our stay. The rates really were inexpensive. The breakfast buffet here was the best I have ever experienced as an included in the price of the room meal. We spent 3 nights here and as is apparently normal in Cusco, the city services were sporadic. For well over 24 hours there was no water at the hotel or in the surrounding area. Yet, hotel staff coped beautifully and the breakfast remained as great as ever.

Room Tip: Upper floors are quieter. Dogs bark at night and would really disturb sleep on lower floors.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 26, 2013
Dear guest,

Thank you very much for sharing you review in the Tripadvisor website, I do value the time you spent in sharing your experience during your stay with us.
Your comments are important for us and thank you one more time for your kind support in order to improve our service, so we will be work so hard thinking just in our guest.
Thank you very much for your preference and for choosing us for your visit to Cusco, I hope that someday in the future we have the opportunity to welcome you back and please feel free to us in anything you may need.

Warm Regards,
Iván Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

It is a very good hotel, with a nice breakfast, and not so far from the city center. The service is excellent, and the rooms are quite good. There is an interesting inca market just in front of the hotel, where you can buy a lot of things. it is almost 4 blocks from the city center. I would recommend the hotel for the value and service.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 4, 2013
Dear guest;

We would like to thank you very much for choosing Sonesta Hotel Cusco for your recent visit to this magical city and for taking the time to share with us your comments through the Trip Advisor website.

We really appreciate your comments as they motivate us to continue working hard to surpass the expectations of our guest.

Gratefully,

Iván Pérez García
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2013

My wife and I stayed here on our way back from Machu Pichu and used the hotel as our base the day before we headed back to Lima. The hotel looks pretty new and clean - it reminded me a lot of a Courtyard by Marriott to be honest. Its not a luxury hotel, but when compared to other hotels in the area - this must be one of the best. I liked that everything looked so new, including the linens, paint, restaurant, etc.

I recommend that you book direct and pay attention to the different rate options they give. Some of them include american breakfast and make sure you pay special attention to the total number of people in the room, Sonesta is very strict about this in Peru. Overall, it was a great experience and a hotel if you're hoping to walk around and explore Cusco by foot

Room Tip: Ask for a room with a balcony facing the street - nice views, but could be noisy at times because of...
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 4, 2013
Dear Guest,

We are delighted to hear that you enjoyed your stay with us and we look forward to host you soon again in the near future.

Yours sincerely

Ivan Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centreville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2013

We stayed there for three nights and the stay couldn't have been any better. The staff were always friendly and everyone treated us well. Overall a very good experience. One thing i could suggest is to have a electric water heater in the room or to provide one upon request. Even though the staff always provided us with hot water when we needed them it would be convenient to have that at the room without bothering anyone. However all the other positives made the stay really nice and pleasant.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 4, 2013
Dear guest

We are delighted to hear that you enjoyed your stay with us and we look forward to host you soon again in the near future.

Yours sincerely

Ivan Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 26, 2013

We are just returning form out vacation from Cusco Peru. From the moment we enter to the moment we left the hotel. We got the red carpet treatment. This hotel bends backward for customer services. As we check into the hotel we were greeted at the door with drinks and ask to set in the lobby while they kindly check us in and took our bags to the room. The morning breakfast was perfect. There is something for every type of morning eaters. The room was clean and we always had hot water. The room has NO AC but not to worry the temp there is always cool. Believe me you will be fine. I live in Florida and I was so comfortable at all times. I would highly recommend this hotel to anyone going to visited this beautiful city.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAM-SHCusco, Gerente at Sonesta Hotel Cusco, responded to this review, September 4, 2013
Dear guest,

Thank you very much for sharing your experience during your visit to Cusco through the trip advisor webside.

Thank you very much for your preference and for choosing us for your visit to Cusco, I hope that someday in the future we have the opportunity to welcome you and your family back and please feel free to us in anything you may need.

Warm Regards,
Ivan Pérez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sonesta Hotel Cusco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sonesta Hotel Cusco

Address: Avenue. El Sol 954, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Cusco
#43 Romantic Hotel in Cusco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Cusco 3.5*
Official Description (provided by the hotel):
All 70 guest rooms feature modern amenities and conveniences and offer a view of the city or the mountains. The entire hotel was renovated in anticipation of the reopening and now features a modern contemporary decor, spacious guest rooms and a fine dining restaurant serving classic Peruvian cuisine. The neighborhood includes the handcraft market, Plaza de Armas, wonderful local restaurants and artisan shops, and the monuments located in the ancient Inca capital of Cusco. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Hotels.com, Tingo, Cheap Tickets, BookingOdigeoWL, Priceline, Expedia, Agoda and Venere so you can book your Sonesta Hotel Cusco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Howard Johnson Cusco
Cusco Howard Johnson

Owners: What's your side of the story?

If you own or manage Sonesta Hotel Cusco, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.