My wife and I stayed here for 3 and 1days before and after undertaking the Salkanyay Trail walk to Macchu Pichu. The hotel itself is a combination of modern interior and and older exterior which works quite well. The large central atrium is a great feature of the hotel, and it is very conveniently located to the centre of Cusco. The breakfasts were excellent and would cater to most tastes.
The rooms are reasonably sized and comfortable, however the heating in our room (ground floor) on the second visit was turned up so high it made both of us feel ill and the staff were either unable or unwilling to do anything to fix the problem.
The hotel staff varied in helpfulness and the service tends to be a little anonymous which is not untypical of larger hotel chains.
Overall we were a bit disappointed and would most likely seek out a smaller more friendly hotel if we visited Cusco again